The City is responsible for the collection of Provincial Offences Act (POA) fines. This includes fines that are partially paid and fines that are in default.

Every person convicted of an offence under the Provincial Offences Act is sent a Notice of Fine and Due Date by the City. A fine goes into default if it is not paid in full by the due date listed on the notice.

The City uses any of the following methods to collect defaulted POA fines:

  • Referring the unpaid fines to external collection agencies contracted by the City (listed below).
  • Adding the unpaid fine to a municipal tax roll (municipal property tax bill).
  • Sending notification to the Ministry of Transportation to suspend a driver’s licence or deny validation of a vehicle licence plate.
  • Taking civil enforcement action in Superior Court of Justice

You can pay your Provincial Offence online, in person or by mail


Agency Toll Free Telephone Number
Action Collections Receivables Management (ACRM) 1-877-576-1092
CBV Collections Services Ltd. 1-844-528-0423
Collectcents Inc. – Credit Bureau of Canada Collections 1-877-817-8767
D&A Group Services 1-888-395-1147
EOS Canada Inc. 1-844-675-0574
Financial Debt Recovery Ltd. 1-844-228-5459
Gatestone & Co. 1-866-238-2838
General Credit Services Inc. 1-855-777-4274
Global Credit & Collection Inc. 1-855-601-0374
Groupe Solution Collect Solo Inc. 1-833-839-2404
Partners in Credit Inc. 1-855-483-0981


The enforcement of defaulted fines has not changed. The City has contracted collection agencies since 2004 to collect all unpaid fines.

Collecting fines has proven to be more difficult as time passes. By contracting collection agencies that specialize in the collection of old aged accounts, the City  will have more success collecting these outstanding fines.

Tickets or Summonses are served by enforcement agencies to notify the person of the charge. If the person does not take action, a Notice of Fine and Due Date is sent immediately upon conviction, typically within 45 to 50 days from the service date. If no payment is received, the fine may be eligible for licence suspension or plate denial, and referred to a collection agency. Also, the fine may be eligible to be added to a municipal property tax bill or be pursued through civil enforcement at Superior Court of Justice.

The onus is on the customer to make sure all fines are dealt with in a timely manner. The statute of limitations does not apply to Provincial Offences fines; which are Crown debt. Provincial Limitations Act, 2002, S.O., c.24, Sched. B,16(1)(i ) states “There is no limitation period in respect of… a proceeding to recover money owing to the Crown in respect of, (i) fines, taxes and penalties, or (ii) interest that may be added to a tax or penalty under an Act”.

Please refer to the  Limitations Act, 2002 for further information.

Yes. Please contact the collection agency directly to make arrangements to enter into a payment plan. If you do not know which collection agency your fine is placed with, please contact the City’s Court Services Collection Unit for more information at 416-338-7320; press 4 for collections.

Contact the collection agency directly for more information. Collection agencies have access to information about your defaulted fine and will be able to provide assistance.

If you are not satisfied, you may call the City’s Court Services Collection Unit at 416-338-7320; press 4 for collections.

More information about your fine(s) is available at Court Case Look Up