Welcome to the City of Toronto website

All City divisions have established customer service complaint protocols based on corporate complaint handling guidelines. This page contains direct links to each divisional customer complaints protocol.

A Charter of Expectations promotes standards among the Toronto Public Service and informs Toronto citizens about what they can expect from public employees. Customer service standards and complaint handling protocols further expand on those expectations.

• 311 Toronto
• Affordable Housing Office
• Accounts Payable
• Children's Services
• City Clerk's Office
• City Manager's Office
  Includes:
  • Executive Management
  • Human Resources
  • Internal Audit
  • Strategic & Corporate Policy
  • Strategic Communications
  • Equity, Diversity & Human Rights Office
• City Planning
• Corporate Finance
  • Insurance and Risk Management
• Court Services
• Economic Development & Culture
• Emergency Medical Services
• Employment & Social Services
• Engineering and Construction Services (formerly Technical Services)
• Facilities Management
  • Corporate Security
• Finance and Administration
• Financial Planning
• Fire Services
• Fleet Services
• Grants
• Information and Technology
• Long-Term Care Homes & Services
• Major Capital Infrastructure Coordination
• Municipal Licensing & Standards
• Office of Emergency Management
• Parks, Forestry and Recreation
• Policy, Planning Finance & Administration
• Public Health
• Purchasing & Materials Management
• Real Estate Services
• Revenue Services
  Includes:
  • Parking Tickets
  • Property Tax
  • Utility Billing
  • Municipal Land Transfer Tax
• Shelter, Support & Housing Administration
• Social Development, Finance & Administration
• Solid Waste Management Services
• Special Projects
• Toronto Building
• Toronto Environment Office
• Toronto Office of Partnerships
• Toronto Water
• Transportation Services
• Waterfront Secretariat