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* * Office of the Ombudsman *
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The new Office of the Ombudsman for the City of Toronto opened for business on April 6, 2009.

Its mandate is to address your concerns about the service you receive from the City of Toronto, and investigate complaints of administrative unfairness. The Office is independent from the city, impartial, and its services are both confidential and free of charge.

It is an office of "last resort" not your first stop. You must try to work out issues with the city division before presenting your case to the Ombudsman. The Office intends to be responsive and accountable to you and the City.

Access their independent, secure website.

Their e-mail address is and their phone number is 416-392-7062. TTY is available 416-392-7100

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