Scheduling Information

Scheduling forms are for active recreation workers only. If you are not an active recreation worker and are interested in applying for jobs in recreation please see how to apply.

In Fall 2021, Recreation Workers moved from having two scheduling submission periods per year, to having four scheduling submission periods per year. This change better reflects seniority levels when scheduling decisions are being made and gives Recreation Workers more flexibility when submitting schedules.

Once registered for Self Service/Employee Remote Access (SS/ERA), you can submit your Request for Work form(s) using Kronos Workforce Central (Kronos WFC). The system enables you to also view the status of your requests, update your availability, receive shift offers and choose if you want to be contacted by email, phone or text.

To keep up to date on important changes and known issues please see Request For Work updates and known issues.

All active Recreation Workers will receive the following by mail:

  • Letter containing your unique 12 character, alphanumeric one-time registration code
  • Information Page describing the change and how to get assistance if required
  • Workflows outlining processes on how to register and use SS/ERA on an ongoing basis

All employees must use the unique one-time registration code to access the SS/ERA if they are registering from a non-City of Toronto networked computer.

Once registered, SS/ERA will enable you to immediately access Kronos WFC to view your current schedule and timecard reports.

Getting Started

Before you are ready, ensure you have the following items available:

  • Mail out package with one-time registration code
  • Social Insurance Number (SIN)
  • Birthdate
  • Postal code from the mail-out

Technology Requirements

Access to both of the following required technologies to log in from a non-City of Toronto networked location:

  • A phone (either landline or cell phone)
  • A device with internet access (tablet or computer)

Browser

It is recommended to complete the registration process using a computer (Google Chrome browser) or tablet (IOS 10 or higher or Android 4.4.2.8 or higher). You may experience issues using a mobile phone.

If you don’t have the required technology, email recworkerscheduling@toronto.ca or contact your Scheduler for assistance.

Registering from outside the City of Toronto network

To register from outside the City of Toronto network (e.g. home, library, youth lounges, school), follow the steps in How to Request for Work on Kronos for Recreation Workers.

Register Now

Registering from inside the City of Toronto network

To register from inside the City of Toronto network (e.g. City Staff Computer), follow the steps in How to Request for Work on Kronos for Recreation Workers.

Register Now

Troubleshooting

To ensure the best experience in the tool we recommend you clear your browser cache each time you log in.

Find answers to your questions about registration.

Reset Your Password

If you forget your password after registration:

  1. Go to selfservice.toronto.ca.
  2. Click or tap on the link: Click here to continue
  3. Click or tap on the link following the password field: Forgot Password?
  4. Enter your employee number, including the required number of leading zeroes and click or tap the link: Search
  5. Answer the recovery questions and click or tap: Check Answers
  6. Click or tap on Change Password in the My Account section
  7. Enter a new password
  8. Click or tap on Change Password to apply the change and to be logged out of the Self Service Password Reset site
  9. Go to selfservice.toronto.ca and enter your login credentials with your new password

If you forget any of your three recovery questions, contact the Technology Services Help Desk at 416-338-2255 between Monday and Friday, 6 a.m. to 7 p.m.

If you do not remember your passphrase when contacting Technology Services, contact recworkerscheduling@toronto.ca. You will be asked validation questions to verify your identity, which could include the last location you worked at, your current address or your phone number.

In Kronos, the Recreation Worker Request For Work widget for Recreation Workers enables you to submit and view the status of your requests, update your availability, receive shift offers and choose if you want to be contacted by email, phone or text.

Before Submitting a Request

Review the following information:

How to Request Work

Request Work from a City networked computer or device

Request Work from a non-City networked computer or device

To request work on the new system after you have registered for Employee Remote Access, start at page 15 and follow the step-by-step instructions.

Alternate Rate Continuous (ARC)

While on ARC, you will only be able to access Kronos from a City of Toronto Networked Computer.

For Recreation Workers on ARC, who have a role in Kronos (Scheduler, Timekeeper) and when working in their base as a Recreation Worker:

  1. Go to insideto.toronto.ca/pfr/etime.htm
  2. Click or tap on the button: Login for Approvers, Schedulers, Timekeepers & Divisional Payroll Staff
  3. Log in using your Novell ID and password

To access the Recreation Worker view:

  1. Click or tap the boxed + symbol located beside the  Scheduler tab near the top of the page
  2. In the dropdown menu, select My Information
  3. Select pop-out on the RW Work Request on ARC widget
  4. Submit requests

When your ARC ends, access Kronos using the How to Request Work instructions.

Download the instructions as a PDF: Recreation Worker on ARC - Accessing the Request for Work (RFW) Work Requests Widget.

Help with Online Forms

If you need help completing Request For Work Forms, please contact:

  • Your Supervisor or Scheduler (Community Recreation Programmer, Youth Recreation Programmer, Client Service Lead)
  • The Scheduling Team: recworkerscheduling@toronto.ca