The City of Toronto is committed to creating an accessible and inclusive City where all individuals can use City services, programs and facilities in a way that respects the dignity and independence of people with disabilities.

To meet requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the City has developed a:

All City divisions are responsible for meeting the requirements of the AODA and the Ontario Human Rights Code, including arranging for disability-related accommodations. This page includes more information on these initiatives and services.

Multi-Year Accessibility Plan (MYAP)

The City's strategy to meet its accessibility goals and AODA requirements, 2020 – 2024.

Services for People with Disabilities

Explore City programs and supports for people with disabilities.

Accessibility Complaints

Report accessibility issues related to customer service, information & communications, employment, or public spaces for City programs or services.

Human Rights & Accommodation Issues for Residents & Visitors

How to inquire about human rights or accommodation issues with a City service or facility.

Toronto Accessibility Advisory Committee

TAAC provides advice to City Council on the elimination of barriers faced by people with disabilities and implementation of AODA.

Meeting AODA Standards

Learn more about City obligations under the Accessibility for Ontarians with Disabilities Act (AODA) legislation.