Critical incidents in the workplace

Critical incidents are highly stressful events that have the potential to overwhelm an individual’s usual coping abilities. The City’s Occupational Health & Safety Coordinating Committee has endorsed the Critical Incidents in the Workplace: Management Guide prepared by the City’s Employee Assistance Program to aid supervisors and managers in managing a critical incident in the workplace.

Assessing workplace psychosocial risk factors

Ottawa Public Health posts whiteboard animation videos on the 13 factors that contribute to psychological health and safety in the workplace. A facilitator’s guide is also available.

Facilitating resilience in the workplace

Homewood Human Solutions’ newsletter highlights the need for a resilient workforce. Learn more about your role in fostering this essential trait within your team.

Recognizing potential mental health concerns

Manulife Financial offers a short video on Detecting Mental Health Issues in the Workplace to assist supervisors. A summary sheet is also available to review the clues to help detect mental health issues in the workplace.

Supporting the employee

Workplace Strategies for Mental Health offers short videos on managing issues related to mental health in the workplace. The program uses a story-based approach and is broken down by module to cover common situations in the work life.

Manulife Financial offers a short video on Having the Talk with an employee who may be suffering from a mental health concern. A summary sheet is also available to review the key points when having this discussion.

Learning more

The Canadian Mental Health Association’s interactive online course, Working It Out, is available for purchase. Targeted for managers and front-line supervisors, you will learn how to identify mental health issues, how to support employees and key information on the accommodation process.