Social Development, Finance & Administration (SDFA) Division partners with community organizations, City divisions, and government agencies to deliver programs and services that support equity-deserving groups. SDFA provides resources, research, and funding to help communities, especially those facing barriers. Our goal is to create a more inclusive city by developing plans and policies that promote social and economic inclusion.
Your feedback is important to us! Tell us if our services meet your needs and what we can do to improve.
If you have a complaint about us SDFA wants to know. Our Complaints Policy ensures the following:
A complaint is an expression of dissatisfaction with SDFA’s policies, procedures, employees or quality of service such as:
Complaints may be submitted via email or my phone.
Please call Kathy Colomvakos at 416-392-8729 to make a complaint by phone.
Send to: SDFAcomplaints@toronto.ca
Subject: SDFA Complaint
Please be sure to provide the information listed below:
Complaints will be acknowledged within 48 hours using the same medium as received.
A Manager will reach out within two business days to discuss the complaint.
The immediate manager of the program area will investigate all complaints.
A written record of all complaints will be maintained through the SDFA Complaint Policy and Procedures, including:
As the complaint is resolved, additional information will be added to the record, such as:
The manager of the area under complaint will review and work towards resolution.
You may be contacted for further details about your complaint.
A written record will be made of any further investigative information or actions taken.
If further investigation is required, the complaint will be referred to:
Once reviewed and resolved, the complainant will be notified of the results.
Verbal complaints will receive verbal resolutions, and written complaints will receive written resolutions.
There may be three stages to SDFA’s complaints process:
After completing the City of Toronto’s complaints process, if you feel you have been treated unfairly or received unfair service, you can contact Ombudsman Toronto.
In some cases, you may be referred to an alternate accountability office, such as the Office of Equity, Diversity and Human Rights, or the Fraud & Waste Hotline, depending on the nature of the complaint.
Comments and Compliments are always welcome. Tell us about your customer experience.
Unless otherwise requested, compliments will not be responded to but will be forwarded to relevant staff and shared with the appropriate management staff.
The City offers many Grants, Incentives & Rebates. Please use the contact information on the associated grant webpage or application form for specific inquiries. For SDFA lead grants, please refer to the Community Funding.
Contact: Manager of Community Funding
Send to: communityfunding@toronto.ca
Subject: Grant Complaint
When making a complaint, please include the following information:
Complaints will be handled according to the timelines of the responsible division. All complaints are documented and addressed as quickly as possible.
There will be a written record made of all complaints through the complaint policy and procedures of the City Division responsible for the funding program.
The information gathered will include:
The initial information will be taken and recorded by the division’s Complaint Contact as identified in the chart above. As the resolution of the complaint occurs, additional information will be added to the record.
Your complaint will be handled in a confidential manner. However, when the complaint is investigated, you may be directly identified as a result of the investigation.