If you have a complaint about us we want to know.

Our Complaints Policy ensures the following:

  • All complaints will be acknowledged within a 48 hour period and a Manager will contact the complainant within two business days of receiving the complaint
  • Complaints will be treated confidentially and in accordance with the Municipal Freedom of Information Protection of Privacy Act (MFIPPA)
  • All complaints will be treated equally, fairly and transparently and will follow the division’s stated procedures for resolution
  • These procedures will be followed by all Sections within the Social Development, Finance & Administration (SDFA) Division:
    • Financial Management
    • Community Resources
    • Social Policy Analysis and Research
    • Executive Director’s Office
  • Complaints may be received directly from the public:
    • 311
    • Integrity Commissioner
    • Ombudsman’s Office
    • Councillor’s Offices
    • redirected from other City Divisions
  • Resolution of complaints will consider whether the party forwarding the complaint will require feedback on the complaint resolution

The personal information you choose to provide is collected under the authority of the City of Toronto Act, 2006. The information you provide will be used to investigate the complaint and may be used for contact purposes. Questions about this collection can be directed to the Social Development, Finance and Administration Division c/o Operations Review Analyst, City Hall, 14th Floor East, 100 Queen Street W., Toronto, ON, M5H 2N2, 416-392-8729.