In January 2023, the City of Toronto and the Toronto Transit Commission launched a partnership with the Toronto Police Service and community service providers to improve community safety and wellbeing on the transit system. This multi-disciplinary approach balances safety, security and compassion to ensure immediate safety risks are addressed and mitigated, and that people in need are connected with supports.
The following metrics are regularly updated to illustrate the progress of these interventions.
These metrics provide an indicator of offences against TTC customers and employees, as well as the volume of calls for service made to TTC special constables and Toronto Police Service officers in the transit system.
Offences data that is reported by TTC financial periods: This metric tracks the number of reported offences committed against customers on TTC premises or during transit journey. It includes incidents such as theft, assault, harassment, and other incidents affecting TTC customers and is normalized by number of customer boardings each month.
(Data Source: Toronto Transit Commission)
Offences data that is reported by TTC financial periods: This metric records the number of reported offences committed against TTC employees (per 100 employees). It encompasses incidents of assaults, threats, or any form of misconduct directed towards TTC staff members. It is an annualized rate and is normalized by number of employees each month.
(Data Source: Toronto Transit Commission)
Data collected on a monthly basis: This metric refers to the number of calls for service related to safety initiative. It refers to the count of calls received pertaining to safety, security and wellbeing concerns, which includes reports of both criminal, non-criminal incidents and any incidents that require immediate attention from TTC staff or security personnel. Call types include cause disturbance, emergency alarm (EA), harassment, intoxicated customer, MHA apprehension, mischief all types, person in crisis, sleeping and unsanitary patron.
Data Source: Toronto Transit Commission)
Data collected on a monthly basis: This metric refers to the percentage of calls for service related to safety initiative out of the total number of calls received by the TTC. It refers to the proportion of calls received pertaining to safety, security and wellbeing concerns, which includes reports of both criminal, non-criminal incidents and any incidents that require immediate attention from TTC staff or security personnel. Call types include cause disturbance, emergency alarm (EA), harassment, intoxicated customer, MHA apprehension, mischief all types, person in crisis, sleeping and unsanitary patron.
(Data Source: Toronto Transit Commission)
This metric refers to Major Crime Indicators (MCI) occurrences reported to the Toronto Police Service where events occur within TTC premises including TTC Bus/Streetcar related, TTC Subway related, TTC other and TTC Bus stop/shelter/loop location. MCI categories include Assaults, Motor Vehicle Thefts, Break and Enters, Robbery, Sexual Assault, Theft Over $5,000 and Homicide. This dataset does not include occurrences that have been deemed unfounded (i.e. the occurrence has been determined through police investigation that the offence reported did not occur, nor was it attempted). For more information on these definitions, please refer to their open data documentation).
(Data Source: Toronto Police Service Open Data Portal)
These metrics illustrate the community-focused investments being made in the transit system. These investments are intended to help individuals experiencing complex needs on the transit system, including connections to housing and mental health supports.
As of March 2024, this initiative is transitioning between vendors. This metric measures the number of wellness checks conducted by TTC Safety Ambassadors. In addition to supporting safety throughout the TTC network, Community Safety Ambassadors perform wellness checks on individuals who may be experiencing homelessness or have complex needs. In addition to monitoring health and wellness, this contact helps to build rapport with members of this community and make connections to the Streets to Homes program. This contract began in mid-February 2023 and the February data is based on from February 13 – 28. Note: Wellness checks are also done by TTC staff including Special Constables and Fare Inspectors, and station staff as well as security Guards supporting TTC Safety. These wellness checks are embedded in the work they do, and are over and above those specific wellness checks performed by Community Safety Ambassadors.
(Data Source: Toronto Transit Commission)
LOFT Community Services Multi-Disciplinary Outreach Team (M-DOT) program serves individuals facing highly complex challenges. Multiple interactions to build trust are often required before service is accepted. The number of persons consenting to receiving services by M-DOT Mental Health Program represents the number of people who accepted some form of service or support during from M-DOT staff. The number of service interactions between M-DOT staff and those consenting to receiving support represents each time there is communication between M-DOT staff and a person accepting support such as in-person appointments or a phone call. The number of service interactions with nurse refers specifically to service interactions where the Registered Nurse on the M-DOT team was needed. These metrics are updated to represent new interactions with new individuals and subsequent interactions with existing contacts.
(Data Source: LOFT Community Services)
This program began in October 2022. Streets to Homes (S2H) and partners provide street outreach and housing-related follow-up supports to assist people who are experiencing homelessness and sleeping outdoors in finding and keeping housing.(Data Source: Shelter, Support and Housing Administration / City of Toronto)
This program began in October 2022. Streets to Homes (S2H) and partners provide street outreach and housing-related follow-up supports to assist people who are experiencing homelessness and sleeping outdoors in finding and keeping housing.(Data Source: Shelter, Support and Housing Administration / City of Toronto)
Toronto Public Health (TPH) provides programs and services to reduce drug-related harm for people who use drugs, including preventing the spread of communicable diseases. The Works plays an integral role in reducing drug use related harm in Toronto by taking leadership in the area of harm reduction. The data collection for The Works’ program activities in the TTC began in mid-March 2023. The data is based on three TTC stations: King, Queen and Union.
(Data Source: Toronto Public Health / City of Toronto)
This metric provides an indication of how TTC customers perceive safety on the transit system, based on customer feedback surveys. This metric is a lagging indicator, which means that data reflects the perceptions of the previous month.
Data collected on a monthly basis: The monthly customer satisfaction survey includes a monthly indicator that evaluates customers’ satisfaction with their personal safety during their trips. This metric is designed to assess the level of customer satisfaction regarding their personal safety while using TTC services. It is an essential component of TTC’s broader Customer Satisfaction metrics throughout the month.
(Data Source: Toronto Transit Commission)
Footnotes:
The data is subject to change as a result of monthly data cleaning and auditing procedures for maintaining accuracy and integrity. Please note the possibility of late report entries, resulting in subsequent updates and adjustments to the data presented. The partners strive to include all relevant information accurately, even if it becomes available after the initial release. The presented data may be revised and updated to ensure the most accurate and up-to-date information available. Metrics may be updated, added, or decommissioned as needed.
Toronto Police Service data, including the initial Crime Categorization (UCR Code), is subject to change upon investigation and the data presented is accurate to the day of reporting.