C2K is improving the development review process at the City by increasing communication and collaboration between development applicants and City staff. A new issues resolution process will help to ensure issues with applications are identified and resolved early in the review process, with the goal of producing more efficient reviews with shorter turnaround times.

A new Relationship & Issues Management function has been created to investigate all issues related to development applications at the City and facilitate internal discussion between City staff and external discussions with applicants in order to resolve these issues. Issues Coordinators will escalate issues that are complex or associated with systemic problems with the City’s development review process to leadership for resolution.

A new interdivisional governance framework and Issues Resolution Table with directors from key commenting partners have been created to resolve escalated issues in a timely manner, drive systemic improvements, oversee implementation of Concept 2 Keys and champion a city-wide lens where there are competing divisional priorities.

When an issue is brought to the City’s attention, applicants will receive confirmation that their request has been received within 24 hours. Depending on the complexity of the issue, it will be resolved or escalated for resolution within 10 business days. The City will update applicants on what steps will be taken to resolve the issue.

Before submitting an issue to the City for resolution, development applicants should:

  • Verify that their application has been deemed complete by City Planning.
  • Ensure that the response due date has passed.
  • Check to make sure a response hasn’t been provided to another member of the development team.
  • Be prepared to participate in the resolution process.
  • Keep in mind that this issues resolution process is for resolving development-related issues associated with specific applications (e.g., conflicting comments). While this process is not meant to be a vehicle for disputing broad City policy, it may bring to light policy-related issues for ongoing process improvements.

Fill out the City’s online issues reporting form.

You will receive confirmation that your request has been received within 24 hours. Depending on the complexity of your issue, it will be resolved or escalated for resolution within 10 business days. The City will update you on what steps will be taken to resolve your issue.

If you don’t hear back within 24 hours, email Relationship & Issues Coordinators Jackie Gu and Angela Bepple at C2KIssues@toronto.ca.