A new relationship and issues management function has been created to investigate unresolved, complex and systemic development application and process issues. Relationship & Issues Coordinators facilitate internal discussion between City staff and external discussions with applicants in order to resolve these issues. Where that is not possible, an interdivisional governance framework and Issues Resolution Table with directors from application review partners has been created to resolve major issues in a timely manner and to identify and prioritize systemic improvements.

Any issue arising during the development review process that cannot be resolved directly may be submitted to the C2K Issues team for investigation.

When an issue is brought to the City’s attention, applicants will receive confirmation that their request has been received within 24 hours. Depending on the complexity of the issue, it will be resolved or escalated for resolution within 10 business days. The City will update applicants on what steps will be taken to resolve the issue.

Before submitting an issue to the City for resolution, development applicants should:

  • Verify that the application was deemed complete by Community Planning
  • Check if the response due date has passed
  • Ensure the response was provided to the correct member of the City’s application review team
  • Prepare to actively participate in the issues resolution process
  • Know that the issues resolution process is for resolving specific application-related issues (e.g., conflicting comments) and not for disputing City policies (although it may identify policy conflicts to be resolved)

Fill out the City’s online issues reporting form.

An email confirming the request was received will be sent within 24 hours. Depending on the complexity of the issue, it will be resolved or escalated for resolution within 10 business days. The Relationship & Issues Management team will provide guidance on what steps need to be taken to resolve the issue.

If you don’t hear back within 24 hours, email Relationship & Issues Coordinators Angela Bepple and Eva Shi at C2KIssues@toronto.ca.