A new relationship and issues management function has been created to investigate unresolved, complex and systemic development application and process issues. Relationship & Issues Coordinators facilitate internal discussion between City staff and external discussions with applicants in order to resolve these issues. Where that is not possible, an interdivisional governance framework and Issues Resolution Table with directors from application review partners has been created to resolve major issues in a timely manner and to identify and prioritize systemic improvements.
Any issue arising during the development review process that cannot be resolved directly may be submitted to the C2K Issues team for investigation.
When an issue is brought to the City’s attention, applicants will receive confirmation that their request has been received within 24 hours. Depending on the complexity of the issue, it will be resolved or escalated for resolution within 10 business days. The City will update applicants on what steps will be taken to resolve the issue.
Before submitting an issue to the City for resolution, development applicants should:
If you have recently emailed City staff working on the file, please allow 48 hours for them to respond by email or phone before submitting an issue. If the matter has been appealed to the Ontario Land Tribunal, the assigned lawyer from the City’s Legal Services is the primary contact on issue resolution.
Fill out the City’s online issues reporting form.
An email confirming the request was received will be sent within 24 hours. Depending on the complexity of the issue, it will be resolved or escalated for resolution within 10 business days. The Relationship & Issues Management team will provide guidance on what steps need to be taken to resolve the issue.
If you don’t hear back within 24 hours, please email Relationship & Issues Coordinators Lamia Aganagic and Carey Bower at C2KIssues@toronto.ca.