Amendments to the Vehicle-for-Hire By-law will come into effect on January 1, 2020. The updated By-law includes the creation of an Accessibility Fund Program, data requirements, mandatory training for all drivers and improvements in the licensing and enforcement of vehicle-for-hire.

The Vehicles-for-Hire Bylaw regulates the failure of a driver to display an identifier, install snow tires on the date required, pick-up at a cabstand or hail from the street, and carry driver identification. When you are requesting a Private Transportation Company (PTC) ride, remember:

  • All PTC rides must be booked through an app. Only taxis are permitted to pick up passengers from the street and from designated taxi stands.
  • Check that the photo of the driver on the app matches the driver in the vehicle and the licence plate on the app matches the licence plate on the vehicle.
  • PTCs can increase rates and charge surge prices. You must agree to the price before beginning your trip.
  • All PTCs must display the company identifying sign in their rear window.

To report an issue, contact 311 by phone or 311@toronto.ca

Customer service complaints, including driver behaviour or fares, must be made directly to the Private Transportation Company.