Private Transportation Companies (Lyft, Uber) Bylaw
The Vehicles-for-Hire Bylaw regulates the failure to display an identifier, pick-up at a cabstand or hail from the street, driver identification and the use of snow tires.
To report an issue, contact 311 by phone or email@example.com
Customer service complaints, including driver behaviour or fares, must be made directly to the Private Transportation Company.
The following issues should be reported to the City:
Private Transportation Company drivers:
- must not pick up passengers at a cabstand or solicit rides in any way
- ensure driver photo matches driver in vehicle
- ensure licence plate on app matches licence plate on vehicle