The City of Toronto is reviewing the Vehicle-for-Hire Bylaw and wants to hear from you! Attend public consultations from March 4 to 19 to share your feedback on developing updates to the bylaw.

The Vehicles-for-Hire Bylaw regulates the failure to display an identifier, pick-up at a cabstand or hail from the street, driver identification and the use of snow tires.

To report an issue, contact 311 by phone or

Customer service complaints, including driver behaviour or fares, must be made directly to the Private Transportation Company.


The following issues should be reported to the City.

Private Transportation Company drivers:

  • must not pick up passengers at a cabstand or solicit rides in any way

Passengers should:

  • ensure driver photo matches driver in vehicle
  • ensure licence plate on app matches licence plate on vehicle