The Vehicle-for-hire By-law regulates the failure to display an identifier, pick-up at a cabstand or hail from the street, driver identification and the use of snow tires.

To report an issue, contact Licensing Enforcement at 416-392-3082 or email

Customer service complaints, including driver behaviour or fares, must be made directly to the Private Transportation Company.


The following issues should be reported to the City.

Private Transportation Company drivers:

  • must not pick up passengers at a cabstand or solicit rides in any way

Passengers should:

  • ensure driver photo matches driver in vehicle
  • ensure licence plate on app matches licence plate on vehicle