Amendments to the Vehicle-for-Hire By-law will come into effect on January 1, 2020. The updated By-law includes the creation of an Accessibility Fund Program, data requirements, mandatory training for all drivers and improvements in the licensing and enforcement of vehicle-for-hire.

The Vehicles-for-Hire Bylaw regulates the failure of a driver to display an identifier, install snow tires on the date required, pick-up at a cabstand or hail from the street, and carry driver identification. When you are requesting a Private Transportation Company (PTC) ride, remember:

  • All PTC rides must be booked through an app. Only taxis are permitted to pick up passengers from the street and from designated taxi stands.
  • Check that the photo of the driver on the app matches the driver in the vehicle and the licence plate on the app matches the licence plate on the vehicle.
  • PTCs can increase rates and charge surge prices. You must agree to the price before beginning your trip.
  • All PTCs must display the company identifying sign in their rear window.

To report an issue, contact 311 by phone or

Customer service complaints, including driver behaviour or fares, must be made directly to the Private Transportation Company.