The Vehicle-for-hire By-law regulates the failure to display an identifier, pick-up at a cabstand or hail from the street, driver identification and the use of snow tires.

To report an issue, contact Licensing Enforcement at 416-392-3082 or email licenf@toronto.ca

Customer service complaints, including driver behaviour or fares, must be made directly to the Private Transportation Company.

 

The following issues should be reported to the City.

Private Transportation Company drivers:

  • must not pick up passengers at a cabstand or solicit rides in any way

Passengers should:

  • ensure driver photo matches driver in vehicle
  • ensure licence plate on app matches licence plate on vehicle