According to the Building Construction and Demolition Bylaw, a right-of-entry permit can be granted to enter a neighbouring property to make repairs on their own property for health and safety reasons. If neighbours can come to an agreement on the access needed, then a right-of-entry permit is not required.
There are two types of permits: low or high impact, depending on the amount of work that needs to be done.The neighbour should be given reasonable notice and the land should be brought back to its original condition once repairs are complete.
If you have a permit, and your neighbour will not grant you access:
To report an issue, contact 311.