Amendments to the Vehicle-for-Hire By-law will come into effect on January 1, 2020. The updated By-law includes the creation of an Accessibility Fund Program, data requirements, mandatory training for all drivers and improvements in the licensing and enforcement of vehicle-for-hire.

The Vehicle-for-hire Bylaw regulates a number of areas including short-fare refusal, condition of the vehicle, driver behaviour, use of cell phone, route taken and fare.

To report an issue, contact 311.



Taxis must:

  • provide service to the first person who requests it, no matter how small the fare
  • provide service to any person with a disability accompanied by a service animal
  • take the shortest possible route to the destination unless the passenger asks for an alternative one

To make a complaint, you must provide the taxi plate number (on the side of the cab or on the small plate attached to the licence plate at the back of the cab).

For consumer protection:

  • All taxi, limousine and Private Transportation Companies (PTC) drivers must meet the City’s standards for criminal background and driving history checks.
  • All taxi, limousine and PTC vehicles will be required to meet the City’s standards for vehicle inspections and carry Automobile Liability Insurance with a minimum of $2 million coverage.
  • If you are hailing a taxi from the street, or being picked up at a taxi stand, the taxi must charge the City-regulated rate.
  • If you book through a brokerage, the brokerage can provide a discounted rate.
  • Taxi brokerages and Private Transportation Companies are permitted to set rates (surge price), only if the ride is booked through an app. You must agree to accept the price prior to starting the trip, and the company must provide a detailed receipt.

1. Taxicab Plate Number

  • Metal plate located on the rear, right hand side of the bumper that identifies the taxicab number
  • Also located on the sides of the vehicle, near front door

2. Meter

  •  Meter calculates the fare
  • Toronto’s taxicab meters start at $3.25 and increase based on distance and time for street hail and cabstand pick-ups

3. Driver Photo Card

  •  Photo card must be displayed on dash board

4. Taxicab Bill of Rights

  • Located on the back of the passenger seat
  • Lists the rights of passengers and drivers
  • Lists information to launch compliment or complaint

5. Tariff Card

  • Located on the back of the passenger seat
  • Lists fare rates
  • Lists taxicab plate number and name of taxicab owner

6. Roof Light

  • All licensed taxicabs must have a roof light
  • The roof light will be turned on if the taxicab is available and turned off if it is not
  • Important note: A roof light alone does not mean that a taxicab is licensed

There is a phone number on the roof sign of a cab. If your driver is affiliated with a brokerage, it is the brokerage phone number and if they are not, it is their direct phone number. In either case, please call that number first.

If you don’t have the above information, contact 311. You will need to provide them with the taxi plate number on the side of the cab or on the small plate attached to the licence plate at the back of the cab.

  • The City is working towards equitable accessible vehicle-for-hire service – 12% of Toronto’s taxis are accessible.
  • Private Transportation Companies with more than 500 vehicles will be mandated to deliver accessible service in a comparable timeframe and at the same price as non-accessible service.
  • The City is continuing to develop a long-term accessible strategy, which includes waiving licence fees for accessible taxis.