As part of the City’s COVID-19 response, all non-essential Supportive Housing Program services, such as cleaning services, will be suspended until further notice. Stay up-to-date on all affected City services and when they may resume by visiting toronto.ca/covid19.
The Supportive Housing Services program operated by the City of Toronto is a community-based service promoting independent living to eligible residents in designated buildings.
The program includes:
Services are provided by Personal Support Workers (PSWs). Through an on-going assessment process, you and the Registered Practical Nurse (RPN) mutually agree upon your service plan.
There is no service fee for eligible seniors. The program is funded by the Local Health Integration Networks (LHINs).
To be eligible you must be a tenant* in one of the designated buildings and:
Note to meet eligibility criteria for the Assisted Living Program at Cliffwood Manor, applicants must be 65 years of age or over and not on a waiting list for long-term care.
*To become a tenant, contact Housing Connections at 416-397-7400.
For an application, call or visit the Supportive Housing office in your building. After you complete and submit your application, the on-site Registered Practical Nurse will make an appointment with you to complete an assessment. Through an admission process, your eligibility for the Supportive Housing Program will be determined.
An important component of the program is the promotion of health and wellness to clients. The Registered Practical Nurse (RPN), through both group and one-to-one sessions, offers education, information and referrals to help clients maintain a safe, healthy and independent lifestyle.
Wellness topics commonly addressed include:
The RPN also provides information and referral for other community resources/health services that you may be in need of, and can assist you in navigating the health care system.
You have the right to appeal any decision about your eligibility for the Supportive Housing services, amount of service and quality of services. You can do this by contacting Community Programs at 416-392-8579.
You have the option to appeal the final decision about your Supportive Housing eligibility or services by contacting:
Health Services Appeal & Review Board
151 Bloor Street West, 9th Floor
Toronto, Ontario, M5S 2T5
Toll Free: 1-866-282-2179