Coordinated Access to Housing and Supports (Coordinated Access) is a systems-level approach for addressing homelessness that provides a consistent way to assess, prioritize and connect people experiencing homelessness to City-funded housing and supports.

Under the federal government’s Reaching Home program, the development of a Coordinated Access approach is led by Community Entities. In Toronto, the Community Entity is the City’s Toronto Shelter and Support Services (TSSS) division and the Indigenous Community Entity is the Aboriginal Labour Force Development Circle (ALFDC). The Community Entities are guided by Community Advisory Boards (CAB). These Boards are local organizing committees composed of a range of service providers and people with lived experience of homelessness.

TSSS works closely with the ALFDC and both CABs:

City staff regularly engage with a range of other stakeholders including frontline workers, service users, the Toronto Shelter Network (TSN), TSSS’ Confronting Anti-Black Racism (CABR) Steering Committee, and TAEH’s People with Lived Experience of Homelessness Caucus.

Graphic that showcases the Governance Structure for Coordinated Access. To have someone read this to you, call 311.