This business process provides a step-by-step guide to Annual Income and Asset Reviews for Rent-Geared-to-Income (RGI) households. It allows you to set out who will do each step, what each step involves and when they need to be done to meet the deadlines.
Keep in mind that housing providers are responsible at all times for ensuring that their Annual Income and Asset Reviews are conducted in accordance with the Housing Services Act (HSA), Regulation 367, Rent-Geared-to-Income Administration Manual and City Guidelines.
Refer to that sample spreadsheet which is a guide to establishing an annual review schedule. There are many variables that affect the timing including:
Prepare an annual review package for each RGI household. Include a cover letter and an income and asset review form. Your form must capture all the information you need to assess eligibility and unit size requirements, and to determine RGI rent. A sample cover letter and Income and Asset Review Form can be found at Chapter 10, Appendix 1 of the City of Toronto RGI Administration Manual.
Make a copy of each dated and signed cover letter. File the copy in the tenant’s RGI file.
Deliver the annual review package to each RGI household.
Create a list of all households that the annual review was sent to and fill in the date for each annual review received.
Review the submitted annual review packages.
Provide a dated receipt upon request from the household.
Determine if all the members of the household continue to qualify for RGI. Basic eligibility rules can be found in Chapter 3, page 2 of the City of Toronto RGI Administration Manual. Has the status of any of the members changed? If the household no longer qualifies for RGI, go to Step 5. If all the members of the household still qualify for RGI, continue this step.
No Request for Review received.
Go to step 7.
Request for Review received.
Complete the review within 30 calendar days after receiving the request.
Reviews of the following decisions are carried out by the Housing Provider:
The template and letters provided will need to be customized to your organization. Once drafted and approved, keep documents current. Ensure that all correspondence to households about the annual review and RGI calculation:
When processing all correspondence from households about the annual review and RGI calculation: