Legislation requires that housing providers comply with many regulatory requirements and follow good business practices. Staff and Boards of Directors face increasing demands for accountability and transparency. It is important to develop, monitor and update policies and procedures to demonstrate that everyone is acting with due diligence. The City has created a set of easy-to-use tools to help staff and their Boards understand why a policy or procedure is needed, what to consider when developing policies and procedures and how Boards can ensure these are being followed.
Business Process for Annual Income & Asset Review Tool (revised January 2014)