Developed by the City of Toronto

The Housing Services Act, s. 155-156 requires the City of Toronto, as service manager, to have a system under which households can request reviews of housing provider RGI decisions.

The system must include provision for a review body, including:

a)  rules for the appointment and removal of members and their remuneration; and
b)  procedural rules for the reviews.

The types of housing provider decisions subject to review are:

  • eligibility for RGI assistance (reviewed by housing provider)
  • size and type of unit that a household is eligible for (reviewed by housing provider)
  • amount of rent payable (reviewed by housing provider)
  • eligibility for special needs housing (reviewed by housing provider)
  • losing eligibility for RGI assistance (reviewed by City of Toronto)