Developed by the City of Toronto

A Confidentiality Policy sets standards for the collection, use, disclosure and safeguarding of privacy of personal information. It also contains standards for a person’s access to his or her personal information
As a social housing provider, you need to collect personal information to decide if a household is eligible for Rent-Geared-to-Income (RGI) assistance. In doing so, you must follow the Municipal Freedom of Information and Protection of Privacy Act and follow the Housing Services Act (HSA) O. Reg. 367/11 (s.145-147) which sets out standards for collecting, using, disclosing, keeping, and disposing of personal information.
The Board must establish a Confidentiality Policy that will meet all legislative requirements and ensure that the policy is being followed by everyone who handles personal information. All staff (including those employed by a property management company) and volunteer committee members who handle sensitive personal information must be aware of and follow the corporation’s Confidentiality Policy.