Worried about paying the bills during COVID-19?
You can also call 211 for financial, community and/or mental health supports.
Here are some supports which can help:
Service Canada has a dedicated phone line for inquiries regarding COVID-19 related Employment Insurance (EI) claims: 1-833-381-2725.
Important information for workers who have lost their jobs or are unable to work:
The Government of Canada has made changes to the Employment Insurance (EI) program and introduced recovery benefits to support eligible workers, including the Canada Recovery Benefit, Canada Recovery Caregiving Benefit and the Canada Recovery Sickness Benefit.
On April 29, 2021, the Ontario COVID-19 Worker Income Protection Benefit came into effect and the Employment Standards Act, 2000 was amended. Employers are now required to provide eligible employees with up to three days of paid infectious disease emergency leave because of certain reasons related to COVID-19.
Banks may offer flexible solutions to personal and small business banking customers to help them manage the challenges of COVID-19. Contact your bank or visit your bank’s website for further information about any available supports.
All Toronto Employment & Social Services offices are providing benefits and services over the phone.
Services provided primarily by phone include:
Clients can call the main line of their regular office between 8:30 a.m. and 4:30 p.m. Monday through Friday to speak with staff. In-person service is available at three locations for clients with no phone/online access.
Check the Employment & Social Services section on the Changes to City Services page for updates on impacted services and when they may return to normal service.
You can apply for emergency assistance if you need help paying for food and housing and are not already receiving Ontario Works or Ontario Disability Support Program (ODSP).
The Toronto Rent Bank provides interest-free loans to Toronto residents who are behind in their rent or need to move to more suitable housing.