Registration Support Sessions for existing RGI applicants are available at the Toronto Reference Library beginning September 12. Learn more

If you need emergency shelter, please call Central Intake at 416-338-4766.

If you need assistance with your MyAccesstoHousingTO application, support is available for you. The Access to Housing Resource Centre or a local Housing Help Centre can help you:

  • apply for Rent-Geared-to-Income housing
  • view and select housing options
  • update your existing application
  • access other housing options, or keep your existing housing and avoid eviction

From September 12 to November 30, the City will be hosting workshops for unregistered RGI applicants at the Toronto Reference Library at 789 Yonge St.

In these hands-on sessions, you can learn how to:

  • register your application in MyAccesstoHousingTO
  • navigate MyAccesstoHousingTO to maintain your eligibility

Applicants will have an opportunity to follow along with the facilitators in their online account.

To register with MyAccesstoHousingTO, you must have:

  • a valid email address
  • proof of status in Canada
  • a 2022 Notice of Assessment for all members of your household

Please ensure you bring all required documents.

You are welcome to bring an interpreter, support person or a friend to assist with learning and navigation on the computer.

Due to limited seating, we are unable to accommodate non-support persons. Parents and caregivers are encouraged not to bring children as space is limited. Children in attendance must be supervised by their caregivers at all times.

Registration is required in advance as spaces are limited.


For in-person assistance, bring the following documentation to avoid needing to re-book your appointment:

  • government issued identification
  • proof of status in Canada
  • Notice of Assessment (NOA)
  • Special Priority Program application and supporting documents, if applying for this program
  • valid email address
  • photocopies of any applicable documentation

Learn more about City services and community supports for newcomers through the Newcomer Services Kiosks. Meet with a settlement worker and take advantage of the following free and confidential services available at the Access to Housing Resource Centre or through Newcomer Services Kiosks across the city:

  • information on education, employment, healthcare, housing and more
  • referrals to community services and City of Toronto programs

Please be on time for your appointment to avoid cancellation and rebooking.

Access free WiFi or a computer at any Toronto Public Library location.