Rent-Geared-to-Income How-To Guide

Get support for your application. Find resources, contact information, and step-by-step guides on uploading documents and your application details.

Average Wait Times for RGI Housing
Unit Size Average Time On Waitlist*
Studio - Senior 10 years
Studio 12 years
1-bedroom 14 years
2-bedroom 12 years
3+-bedroom 15 years

*Information is based on 2025 data

Household members 16 years and older are required to submit their most recent Notice of Assessment. The Notice of Assessment must include:

  • Name
  • Address
  • Line 23600

For examples of accepted Notice of Assessment formats, see sample 1 and sample 2 .

Ensure the uploaded Notice of Assessment has the same information you provided in your MyAccesstoHousingTO account.

Through your MyAccesstoHousingTO account, you can securely upload your most recent Notice of Assessment.

  1. On the Line 23600 tab, add a record for each household member that has a Notice of Assessment
  2. On the “Documents” tab, select the appropriate household member’s upload field
  3. Click “Upload”
  4. Upload the Notice of Assessment
  5. Once the document is uploaded, you will be able view the most recent Notice of Assessment

Ensure the relevant pages of the Notice of Assessment are uploaded into one file.

All previous Notice of Assessments will be moved to the Archived Documents tab.

You can request a Notice of Assessment Waiver for one year if you meet one of the following criteria:

  • You were approved for the Special Priority Program status in the last 12 months
  • You were approved for priority status based on currently experiencing homelessness in the last 12 months
  • You are a full-time student with proof of enrollment
  • You are a newcomer to Canada with less than 12 months in the country
  • You just turned 16 years of age, are not a full-time student, and have not yet filed your taxes
  • You are a current RGI tenant who is overhoused

Requesting a Notice of Assessment Waiver

  1. Log into your MyAccesstoHousingTO account
  2. Click “Continue”
  3. Navigate to the Notice of Assessment Waiver tab
  4. Click “Add Notice of Assessment Waiver”
  5. Under “Member”, select the member of the household for whom you are requesting a waiver
  6. Under “Would you like to request a Notice of Assessment waiver?”, select Yes
  7. Under “Please specify a notice of assessment waiver reason”, select the applicable reason
  8. Click “Save”

Full-time students must provide proof of their status as follows:

  • For secondary school, one of the following:
    • A letter from the principal or registrar
    • A certified timetable
  • For post-secondary institutions, one of the following:
    • A document from a funding agency that outlines the name of the educational institution and the number of courses the student is taking
    • Confirmation of enrolment prepared by an educational institution
    • A receipt from the educational institution showing the tuition fees paid

How to provide proof of full-time student status

  1. Log into your MyAccesstoHousingTO account
  2. Click “Continue”
  3. On the “Applicant” or “Co-applicant” tab (depending on which household member is a student), in the “Are you a full-time student?” field, select Yes
  4. On the “Documents” tab, in the “Provide document showing proof of being in full time attendance at school”, click “Upload”
  5. Click “Choose Files”
  6. Select a document to upload.
  7. Click “Open”
  8. Click “Upload”

If you disagree with a decision about your application, you can request a decision review. You must submit your request within 30 days of the date shown on the decision notification.

What decisions can be reviewed:

  • Eligibility for:
    • Rent-Geared-to-Income (RGI) assistance
    • Modified unit
    • Additional bedroom
    • Priority status on the centralized waiting list (Note: Indigenous Priority decision reviews are conducted by a Review Panel consisting of Indigenous Agency Partners.)
  • Housing Offer Refusal (Single Offer Rule)
  • RGI application date (backdating request)

Requesting a Review

  1. Log into your MyAccesstoHousingTO  account
  2. Select the “Service Request” button
  3. Click “Add Service Request”
  4. Select the request reason by using the drop down menu
  5. Provide a summary and additional details of why you are requesting a decision review
  6. Click “Save”

A different City staff member, who was not part of the original decision, will do the review. This is to make sure all rules, laws, and procedures were followed.

To get a copy of the Procedural Rules for Decision Reviews or Indigenous Priority Decision Reviews, email HSS@toronto.ca.

Those who received an eligibility denial decision for Indigenous Priority Status for Rent-Geared-to-Income (RGI) Housing have 30 days to request a review if they disagree with this decision.

Requesting a Review

  1. Download and complete the Request for Review form
  2. Log into your MyAccesstoHousingTO account
  3. Click “Service Request”
  4. Click “Add Service Request”
  5. Under the “Request” drop down select “Indigenous Eligibility Review”
  6. Provide a brief summary and additional details of why you are requesting a review
  7. Click “Save”
  8. Upload the form (you will need to save and upload the document)
  9. Once the form has been uploaded, click “Exit”

I can’t access my email, what should I do?

If you no longer have access to the email account that you used to create your MyAccesstoHousingTO account, book an appointment and bring government issued photo ID to the Access to Housing Resource Centre at 176 Elm Street or call 416-338-8888.

My legal name changed, what should I do?

If you or a member of your household has had a legal name change, you can update this information in your MyAccesstoHousingTO account online. You will be required to submit supporting documentation of the legal name change with your request. Only update your legal name once you receive your proof of legal name change document, updated status in Canada document and Notice of Assessment with your new legal name.

You can also use a preferred name that is separate from your legal name in your account.