1. Short-term rentals must be registered in the City of Toronto.
  2. When booking a short-term rental in Toronto, check to make sure that the City issued registration number (in the format: STR-0000-XXXXXX) is included in the listing or advertisement. Do not rent short-term rentals that do not display this registration number.
  3. Short-term rentals can only be in people’s principal residence – this is the home people stay in and the address they use for bills, identification, taxes, and insurance.
  4. People who operate short-term rentals shall not discriminate people based on race, place of origin, ethnic origin, citizenship, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.
  5. People short-term renting their homes cannot refuse service to any person with a disability. This includes a person accompanied by a service animal.
  6. Your host must provide you with the contact information of a person available during your rental period.
  7. You should also receive a diagram of all exits from the building where your short-term rental is located.
  8. Be a good neighbour and respect rules around noise, parking, garbage and recycling. Ask your host for more information about Toronto’s regulations.
  9. You can call 311 or submit a complaint online if you notice that the short-term rental is operating without registration, not used as a principal residence, unsafe, making a nuisance or for other non-emergencies.
  10. Call 911 only for emergencies, such as reporting a fire, reporting a crime or for emergency medical assistance.