The Federal Government has established a number of measures to assist those affected by the ongoing crisis in Ukraine. This includes:

  • For citizens and permanent residents of Canada in Ukraine, urgently processing new and replacement passports and travel documents so they can return to Canada at any time. This includes immediate family members who will come with them.
  • For Ukrainians who would like to come to Canada temporarily, establishment of the Canada-Ukraine Authorization for Emergency Travel. Through this temporary resident pathway Ukrainian nationals could stay in Canada for at least three years. All Ukrainians who come to Canada as part of this program will be eligible to apply for work permits. They may also be able to apply for permanent residency through various programs, should they decide to stay in Canada at the end of their temporary stay.
  • Prioritizing applications from people who currently live in Ukraine for permanent residence, proof of citizenship, temporary residence and citizenship grant for adoption.
  • Granting exemptions for unvaccinated and vaccinated Ukrainian nationals to enter Canada.

The renewal of work and study permits of Ukrainians in Canada are being prioritized. Through the extension of a Temporary Public Policy visitors from Ukraine currently in Canada can also apply for a work permit.

If you have questions related to these efforts, you can reach out to Immigration, Refugees and Citizenship Canada by completing this form. At the end of your inquiry the keyword UKRAINE2022 must be included to ensure the email is prioritized.

You can also contact Immigration, Refugees and Citizenship Canada by phone +1-613-321-4243.

The City of Toronto’s focus is facilitating coordination of efforts in Toronto to support Ukrainian arrivals.  A coordinated approach is essential to ensure the ongoing success of this national effort. This work includes:

  • Intergovernmental engagement
  • Information sharing and outreach
  • The establishment of two committees—one internal to the City (called Inter-Divisional Team) and the other with external partners (called Inter-Agency Task Force)
  • Strengthening collaboration with service providers and key organizations in the Ukrainian community
  • Identifying gaps in settlement support systems and opportunities to address them

Information for People who are Quarantining


  • Follow the directions provided by the Canada Quarantine Officer and self-isolate for the mandatory period if applicable.
  • Do not leave your place of quarantine (e.g., host’s home) unless you need to get tested for COVID-19 or require emergency/essential medical care.
  • Stay at the host’s home and on their private outdoor spaces (e.g., private balcony, deck, yard).
  • Do not use shared spaces such as lobbies, courtyards, restaurants, gyms or pools.

Avoid Contact with Others Who Did Not Travel with You

  • Stay in a separate room away from others who are not quarantining, as much as possible. If you are quarantining with other family members, you can quarantine together in the same area of the house.
  • Use a separate bathroom if possible.
    • If using a separate bathroom is not possible, clean the surfaces that you have touched in the bathroom after each use.
  • Do not share a kitchen with people who are not quarantining, if possible.
    • If this is not possible, only use the kitchen at separate times and use your own dish cloths and towels. Clean the surfaces and other kitchen items after use.

Wear a Mask

  • Wear a well-fitted mask that covers your nose and mouth if you must leave your host’s home.
  • Wear a well-fitted mask and maintain a distance of at least 2 metres when you are in the same room as others who are not quarantining.

Clean your Hands

  • Clean your hands often with soap and water and dry your hands with a paper towel or a cloth towel that no one else will use.
  • An alcohol-based hand sanitizer (60-90% alcohol) may also be used to clean hands.

Monitor for Symptoms

Do Not Take Public Transportation

  • If you must go for an essential/emergency medical or testing appointment, you should travel in a private vehicle.
  • If you have to take transit or a private vehicle with another person (e.g., taxi), you should:
    • Wear a mask,
    • Sit in the back seat,
    • Keep the window down (if weather permits), and
    • Clean your hands before and after travel.

Information for Hosts

Wear a Mask

  • When in the same room or close proximity with a person who is quarantining, you should wear a well-fitted mask, have them wear a mask, and keep at least a two-metre distance.

Clean Your Hands

  • Clean your hands with soap and water or alcohol-based hand sanitizer after contact with the person(s) who is quarantining or any items/surfaces they may have touched.

Provide Assistance to the Person in Quarantine

  • Ensure access to essential items (e.g., groceries, medications) for the duration of the quarantine period.
  • Assist with preparing meals if they are unable to cook their own meals.
    Assist with arranging or providing transportation (e.g., in a private car), if needed.
  • Assist with laundry, if needed. There is no need to separate laundry, but clean your hands after handling.
  • If the person in quarantine requires personal assistance (e.g., walking, bathing, eating), ensure you:
    • Clean your hands after interacting with the person who is quarantining.
    • Wear a mask and gloves when you have contact with the person’s saliva or other body fluids (e.g., blood, sweat, saliva, vomit, urine or feces).

Clean Your Home

  • Clean your home with regular household cleaners.
  • Every day, clean frequently touched items in shared areas such as toilets, sink tap handles, doorknobs, and bedside tables.
  • Provide the person who is quarantining with regular household cleaning products to clean their area of the home.
  • Items used by the person in quarantine (e.g., utensils, plates, bedding) should be washed with soap or detergent in warm water. No special soap is needed. Dishwashers and washing machines can be used.

Dispose of Garbage and Waste in Regular Garbage Bins

  • All waste can be disposed of in regular garbage bins.

Improve Indoor Air Supply and Quality

  • Ensure the home has good ventilation/fresh air. You can do this by:
    • Opening windows if weather permits and it is safe to do so.
    • Ensuring ventilation supply and return vents are not obstructed.
    • Keeping bathroom and kitchen exhaust fans running longer or often.
    • Ensuring the furnace or HVAC system is maintained.

For additional resources, refer to:


Download this information as a PDF (also available in Ukrainian).

In partnership with the Government of Canada, the Canadian Red Cross is providing reception services for people displaced from Ukraine at select airports including Toronto Pearson International Airport. Services include

  • Reception, registration and translation services
  • Information and referrals to additional supports
  • Access to experienced clinicians and mental health specialists

The Red Cross will also be distributing a Welcome Package that includes information and resources. The Welcome Package is available in English, French, Ukrainian and Russian.

Ukrainian arrivals are eligible to access to community supports to assist them with settling in their new communities. This includes language training, employment support, and other settlement services.

Canadian Ukrainian Immigrant Aid Society has been providing settlement support for newcomers for over 40 years. Programs and services for newcomers include: English-language training, information and orientation services, help filling out applications and forms, referrals to housing, health, employment, and other government and community services, translation and interpretation support.

For more information please contact: 416-767-4595 or

Ukrainian Canadian Social Services provides culturally sensitive programs and services for members of the Ukrainian ethno- cultural community. Services include housing support, orientation and settlement services, mental health services, translation/interpretation, and more.

Other Settlement Agencies is a website that provides information related to immigrating, settling and living in Ontario. The Services Near Me tool allows you to obtain a listing of local settlement agencies and supports. The Discussion Forum feature allows you to pose questions and receive responses.


The conflict in Ukraine has led to one of the biggest humanitarian crises of our time, with millions displaced. The Canadian Red Cross has launched Ukraine Humanitarian Crisis Appeal to support those affected by the ongoing conflict in the country. Learn how you can help at Red Cross.

The Canada-Ukraine Foundation and the Ukrainian Canadian Congress have established the Ukraine Humanitarian Appeal to provide support to the millions of Ukrainians displaced from their homes. To learn more, visit Canada-Ukraine Foundation.

The Ukrainian Canadian Congress is accepting financial and in-kind donations to support the settlement of Ukrainian arrivals.

The Canadian Ukrainian Immigrant Aid Society is collecting donations for Ukrainian students studying in Canada who have lost their source of financial support. To learn more about this initiative, visit Canadian Ukrainian Immigrant Aid Society.


The Ukrainian Canadian Congress is currently accepting volunteers to support incoming Ukrainian arrivals.