In October 2015, Toronto City Council approved the City of Toronto Refugee Resettlement Program. The Toronto Newcomer Office is coordinating City divisions and partners to implement the program.

Learn about what to do in the case of sponsorship disputes and breakdowns, including where to turn for support.

Explore this Month 13 Planning Resource Kit to prepare for the transition after year one, including a planning checklist on page 7.

Share information on the rights and responsibilities of privately sponsored refugees.

Settlement workers are available at City Hall (100 Queen St. W., main floor rotunda) from 8:30 a.m. to 4:30 p.m., Monday to Friday, to assist newcomers and refugees with the following free and confidential services:

  • Accessing interpretation or translation assistance
  • Help finding training and career-building opportunities
  • Information and referral to other community services, schools, and health care

This program is offered in partnership with the Toronto Settlement Collaborative, made up of Catholic Crosscultural Services, Centre for Immigrant and Community Services, CultureLink, North York Community House and The Neighbourhood Organization.

Drop by or call 416-338-0688 to book an appointment.

You can also meet with settlement workers at Newcomer Services Kiosks across the city.

Need more information? Please email

The health system can be difficult to navigate, but there are people available to help. Contact any of the below for information and support.

Crossroads Medical Clinic for Newly Arrived Syrian Refugees
Telephone: 416-323-6400, ext. 5905

Ontario Mental Health Help Line
Telephone: 1-866-531-2600

CAMH New Beginnings Clinic
Telephone: 416-535-8501 ext. 31683

Madison Community Services
Telephone: 647-497-8773

Canadian Centre for Victims of Torture
Telephone: 416-750-3045 x 203

LGBTQ Youthline

If you are a private sponsor group or refugee looking for housing assistance, please contact one of the agencies below for support:

Arab Community Centre of Toronto
Telephone: 416-231-7746 ext. 236

COSTI Immigrant Services
Telephone: 416-244-0480 ext. 246

WoodGreen Community Services
Telephone: 416-645-6000 ext. 2100

If you are a refugee or refugee claimant, register to access the H.O.M.E. Portal designed to connect refugees and sponsor groups with housing and resources or visit a Housing Help Centre near you.

If you need assistance furnishing your new home, contact Furniture Bank. They help newcomer and refugee families access furniture and household goods for their new homes.