The City of Toronto launched a new online registration and booking system for recreation, parks, museums and cultural centres. Visit Online Registration and Booking to learn how to create or activate your account, add a credit card or buy a fitness or sports membership or pass.

Registration is open for winter recreation programs, including Holiday CampTO and March Break CampTO.

Programs fill up fast! On this page, you can find out when you can register for recreation programs, how and when to register in-person and by phone and how to withdraw from or transfer activities.

Registration is open in all districts for:

A location’s district can be found on the community recreation centre listing.

Non-Toronto Residents

Non-Toronto residents can register 10 days after registration starts.

Visit Online Registration and Booking for information on creating and managing your account online.

Toronto Residents

  • To be considered a Toronto resident, you must live in Toronto or own a residential or business property in the City of Toronto
  • You may be asked to prove your residency by presenting, for example, a current utility bill, assessment notice or phone bill with your current address. If proof of residency is not provided, the account will be subject to non-Toronto resident conditions and restrictions

Non-Toronto Residents

You do not need to be a Toronto resident to have an account. The following applies:

  • Non-Toronto residents are not able to make reservations for Aquafit, and may not register for programs until 10 days after a registration period begins
  • Non-Toronto residents must pay additional fees for paid and free programs

Visit Online Registration and Booking for information on searching for and choosing activities.

Duplicate Registrations

Community Recreation programs are very popular. To give the greatest access to as many people as possible, clients cannot register online for programs that overlap or occur at the same time.

You can only register for members of your own immediate family and those who you’re responsible for under the law. Registration for more than one family is not allowed.

There are many ways to register for programs once registration opens.

Online

This is the fastest and easiest way to register. Registration opens at 7 a.m. on the registration start dates.

Visit Online Registration and Booking for information on registration, including paying with or without credit card.

By Phone

Call Client Services at 416-396-7378. The Client Services call centre is open for extended hours before and on registration start dates.

In-person

In-person registration is available on registration days only at select locations, from 7 a.m. until noon.

Non-Credit Card Payment Options

Customers wishing to pay by cash or debit may visit any community centre location before registration to add a credit to their account. Contact your local community centre for hours of operation.

Age Specifications

Registrants must reach the specified age of the program by the first day of class.

Partial Payments

If a program costs more than $100, payment can be made in two installments. 50 per cent must be paid at registration and the rest must be paid five weeks before the last day of the program.

Prorating Program Fees

Program fees are prorated based on the number of classes remaining. For evaluated or instructional programs (e.g. swimming), prorated registrations will be allowed before the third class starts.

Private Lesson Program Fees

Private lessons are intended for all ages. Thus no discount is applied to private, semi-private and small group lessons, contacted partnerships or third-party programs.

Visitors/Non-Residents

People who live in the city or own a residential or business property get first priority for recreation programs.

Visitors and non-Toronto residents are welcome to register for programs with the following additional fees:

  • $52 added on top of each program fee
  • $107 for each free program

Fees are effective January 1, 2024.

Registration Security

The registration system is thoroughly tested and uses encryption similar to e-commerce and banking transactions. Look for the padlock symbol at the top of the My Cart and My Account pages. This means the data is secure.

Transfer to Another Program

Transfer to another program/activity before the third class begins.

Transfer by:

  • Going to online registration and booking – only available before the activity starts
  • Calling Client Services
  • Visiting a community centre/civic centre in person
  • Written request
    • email to pfrcustomerservice@toronto.ca or
    • fax to 416-392-1551 or
    • mail to
      Customer Service Section, Registration and Permits,
      Toronto City Hall, 100 Queen Street, West, 1st floor,
      Toronto, ON M5H 2N2.

Fees

  • Transfers requested before the start of the second class will not have an administration fee.
  • Transfers requested after the second class or later will have a $13 administration fee.
  • Administration fees are not charged for transfers done for Free Centre activities or activities paid with Welcome Policy
  • If the original activity fee is more than the new activity, you will receive a credit on your account. If the new activity fee is greater than the original activity fee, you will need to pay the difference

Withdrawals and Refunds

If you can’t go, let us know so the spot can be offered to someone else!

    Withdraw or get a refund by:

    • Going to online registration and booking – only available before the activity starts
    • Calling customer service or
    • Visiting a community centre or civic centre in person or
    • Written request
      • email to pfrcustomerservice@toronto.ca or
      • fax to 416-392-1551 or
      • mail to
        Customer Service Section, Registration and Permits,
        Toronto City Hall, 100 Queen Street, West, 1st floor,
        Toronto, ON M5H 2N2

    Fees

    All withdrawal/refund requests will have a $13 administration fee per person, per activity.

    Credits

    The activity fee will be credited to your account. You can use the credit to pay for yourself or family members, but family members will not be able to pay using the credit. If you use a portion of your credit for another transaction, the remaining amount will be refunded.

    Refunds

    If the credit card used for the original payment is saved on your account, the refund will go back to that card. If no credit card is saved, the refund will be issued by cheque and mailed to you.

    Refunds to a credit card might not be processed automatically due to credit card security standards. In these cases, the Main Contact on the Account will receive instructions to complete the refund process.

    Don’t want a refund? Call to let us know.

    Welcome Policy

    Programs and Memberships that used Welcome Policy subsidy to pay for all or a portion of the fee, will have the same amount returned to their subsidy.

    Withdrawals and Refunds for Aquatic Leadership Activities offered by the Lifesaving Society

    If you withdraw:

    • more than 10 days before the start of the program,
      • a $13 administration fee is charged
      • remaining amount refunded
    • less than 10 days before the start of the program,
      • no administration fee is charged
      • 50 per cent refund

    Refunds will not be provided for missed classes or programs where 100 per cent attendance and active participation are mandatory.

    Cancelled Classes

    A program class may be cancelled due to severe weather events or power outages, to check the status of your program, visit Recreation Service Alerts for service disruptions, program cancellations and closure notices. Every effort will be made to add a make-up class. If an additional class cannot be provided, a credit will be applied to participants’ accounts.

    Please Read Carefully

    I recognize that my participation in the program/activity for which I register may include a risk to my health or a risk of injury. I hereby willingly assume such health risk or risk of injury for myself or for the person(s) for whom I am in law responsible, and I assume full responsibility before, during and after my/their participation in the program/activity. In consideration of the acceptance of my application and the permission to participate in the program/activity, I, for myself, my heirs, executors, administrators, successors and assigns HEREBY RELEASE, WAIVE, AND FOREVER DISCHARGE the City of Toronto, all other organizations, associations and companies associated with any of the programs offered by the City of Toronto, and all their respective employees, agents, contractors, consultants, representatives, elected and appointed officials, successors and assigns (all of whom are called the “City Indemnitees”) OF AND FROM ALL claims, demands, losses, damages, costs, actions and other proceedings whatsoever, whether in law, statute or equity, in respect of death, injury, loss or damage to me or my property, howsoever caused, except to the extent caused by or attributable to the negligent or intentional acts of the City Indemnitees, arising or to arise by reason of my participation in the program or any of its associated activities.

    By using telephone operator-assisted, Toronto FUN Online or in-person registration I acknowledge that I have read, that I understand and that I agree with this waiver.