Seasonal and League Bookings displays deadlines for booking spaces for a full season or a regularly set period for group indoor and outdoor sports and recreation activities.
Join us for a registration preparation session and learn how to use the online system to create a wish list, register, pay with or without a credit card, manage the Welcome Policy and ask any questions about navigating the system.
An online account allows you and your family to register for recreation and cultural programs, book spaces and buy memberships.
You will need an email address to create an account. Family and Client numbers are no longer in use.
If you don’t have an email address, we can create an account for you. Call the Recreation Client Services Call Centre at 416-396-7378 option 1, Monday to Friday, 8 a.m. to 5 p.m., or visit your local Community Recreation Centre or Civic Centre.
Enter the name and date of birth for the main contact and choose a strong password
Fill out the form and review the terms of use, and select Next
Enter your address and phone number, and either:
Select Create account and add family member to add people to your account
Select Create account to finish
Check your email to activate your account; you may need to check your Junk or Spam folder
Select the Activate Now button within the email. Your account is now ready to use.
Activate an account that the City created for you
Only for accounts with a Welcome Policy subsidy, a FitnessTO or sports membership/a multi-visit pass, an Adapted and Inclusive Services (AIS) membership or outstanding credit.
Enter the family member’s information and select Submit
The family member will now be listed on the account. Repeat steps to add more family members. Multiple family members can share the same email address, or they can each have their own.
If you get locked out of your account, have forgotten your password, or have changed your email address on your account, you will need to reset you password.
Select the forgot your password link, located after the password text box and before the Sign In button.
Enter the email address of the main contact on your account and select request reset password.
Check your email.
Open the email from Toronto Registration and Booking and select the reset password link.
You will be taken back into the system to enter and confirm the new password by selecting set new password.
You are now able to sign in and use your account.
Search for Programs & Create a Wish List
You can search and find activities for all ages, interests and skill levels online without having an account.
If you have an account, you can add activities you and your family want to join to a personalized Wish List. Create a wish list as soon as activities are viewable online. You can register from your wish list activity by activity when Registration starts. You can only organize your wish list as you create it.
Organize Your Wish List as You Create it
You can only organize your wish list as you create it. You can’t change the order of the items in your wish list once it’s been created - you can only remove activities and add new ones.
Create your list in reverse order of importance, with your least desired activity first. This will put it at the bottom of the wish list. Add your most desired activity last. This will put it at the top of your Wish list.
Search boxes to find activities by location, date, age, activity name or activity number
Map View to browse by location
Activities filter to browse by activity or age category
Select the activity name to view more information, including registration date, activity start date and age requirements
Add an activity to your wish list:
Select the Empty Heart next to the activity
Select the name of the participant the activity is for
To view or manage your Wish List
On desktop, select My Wish List in the top right corner
On mobile/tablet, scroll down and select Other Service and Manage Wish List
Activities will remain on your Wish List after you enroll until the activity ends or is cancelled.
To remove activities from your Wish List, deselect the full heart . You can remove past activities on your wish list by selecting Remove all closed activities.
Refining Your Search Results
There are thousands of activities available across the City of Toronto.
It will be easier to search for Activities if you already know the names of your local recreation centres
You can use the “Where” filter to refine search results to your preferred recreation centres
Using Where and Activity filters
If you have selected your preferred recreation centres, only the available programs at the selected centres will show up in the results
Using Activity Names/Keywords
Searching with an activity name in the search bar will refine all the search terms related to that activity. Example: “swim, or swimming”. Only use one activity name at a time.
Use the Activity filter to view the available activities within that activity category. Example: “Swim – Youth Ultra Swim 1-3”.
Clear your search term if you are receiving “No Results” or if you want to search for new activities.
Register for Activities
Registering online is the fastest and easiest way to register for programs. If you need internet access, select City locations offer free Wi-Fi that you can use with a personal device.
On the first day of registration, sign in early to search for activities before registration starts.
Search boxes to find activities by location, specific dates, ages or activity name or number
Map View to browse by location
Activities filter to narrow your search by activity or age category
When registration starts, refresh your browser to activate the enroll button.
Select Enroll Now on the desired activity*
Select the Participant and Add to Cart
Select Register Another Participant and Add to Cart for each person registering in the same activity.
Repeat steps 2 to 7 as needed until all activities for all participants are added to cart
Agree to all waivers and:
Check Out to make one payment for all registrations
Finish if no payment is needed
Enter credit card information if needed and select Pay
Review and/or save your printable receipt. You will receive a receipt by email
*You might be placed in a temporary queue and shown your estimated wait time. Do not refresh or use the back/forward buttons in your browser on desktop or mobile during this period. You will only have to queue once per sign-in.
Register from Wish List
Two ways:
On desktop, select Wish List in the top right corner
On mobile/tablet, scroll down to and select Other Service and Manage Wish List
Choose an activity from your Wish List and select Enroll Now
Select the Participant and Add to Cart.
To add multiple participants to the same activity, select Register Another Participant and Add to cart
To add additional activities to your cart, go back to your wish list
Repeat steps 1 to 3 until you’re finished
Select Check Out or Finish
Review Registered Programs & Booking Schedule & Add to Calendar
Select a family member and schedule type from the drop-down menus
To view in a list format, select Week
To view in a calendar format, select Month
Select Add to Calendar to add the schedule to your personal device calendar
How to Pay
You can pay for services on the registration and booking system using a credit card, Visa Debit, Debit MasterCard or an advanced account credit.
With a Credit Card
Saving a credit card on your account will help to speed up your checkout time since you will only have to enter the saved card’s three-digit CVV/CVC number to make a payment.
Select the Saved Credit Cards tile in the Payment and Order Management section.
Select + add a new credit card.
Enter your credit card information. If you want it to be the default payment card, select the Set this as my primary card checkbox.
Your credit card will now appear in Saved Credit Cards.
You can also choose to add a new credit card at checkout if you don’t want to use the one(s) saved on your account.
Without a Credit Card
Don’t have a credit card? Visit a Community Recreation Centre or Civic Centre to add a credit to your account with cash or debit card. We recommend doing this at least one day before making a payment online or over the phone.
Add desired activities, facility bookings, and memberships to your cart.
Review and check the box to agree to all waivers.
Your credit on account is applied automatically towards payment. If you have enough credit on your account to cover the full payment, select Finish.
If your payment exceeds the credit, you will need to pay the difference. Select Check out.
With Subsidy
Welcome Policy is financial assistance to help Toronto residents with the cost of recreation activities. You can use Welcome Policy to pay for activities and buy memberships
Select the View subsidy usage history under thePayment and Order Management section.
Select the amount used and the receipt number to access receipts for activities or memberships the subsidy was used for.
You can view :
Family members currently approved for Welcome Policy
If your Welcome Policy is Active or Expired
The effective dates, amount issued, amount used and balance remaining for each approved family member
Pay using subsidy
Be sure to sign in before the registration start day to review your Welcome Policy subsidy balance.
You can use Welcome Policy subsidy to cover the full or a partial amount of the activity or membership fee.
Choose your activity or membership
Select the participant
Add to cart
The Use Subsidy checkbox will be selected by default if your Welcome Policy is active and has a subsidy balance
Enter the amount of Welcome Policy subsidy you want to use, or keep the amount to apply at $0 if you want to pay for the activity.
Select Check out to make payment or Finish if no payment is needed.
Follow the remaining steps
Withdrawing or transferring will return the subsidy amount to your Welcome Policy balance.
If at any time during the transaction you see the label Incomplete on an item in the cart, you will need to:
select the edit button (pencil and paper) to refresh the item in your cart
finish applying the subsidy and complete your transaction
Waiting Lists
An activity will be marked full when all available spaces are taken.
Join a Waiting List
Select the activity name
Select +Waiting List
Select the Participant you want to add to the waitlist
You will be contacted by email if a spot opens in the activity. You will be contacted by phone if you do not have an email on your account.
If contacted contacted, you have up to 36 hours to accept or decline the spot before you are removed and staff move on to the next person on the list.
If you join a waitlist waiting list but are no longer need to be on the list interested in participating in that activity, please withdraw remove yourself from the list to allow others behind you a better chance to get into the activity.
Adding to a waitlist does not guarantee enrollment.
Accept a Waiting List Spot & Register Online
From email invitation
An email invitation will be sent to the email address(s) on your account with an option to accept the waitlist spot within 36 hours.
Open the email invitation.
Select Enroll Now.
The Registration and Booking System will open in your browser. Sign in to your account using your email address and password.
The activity enrollment page opens. The person who was waitlisted is entered in the Participant field. The participant cannot be changed. Select the Add to cart button.
Agree to all waivers.
Proceed to complete payment, if applicable. Select Finish.
Once payment/transaction is processed, you will receive a confirmation and receipt by email.
To confirm activity details like day, time and location, select the Activity name and number hyperlink from the email.
From My Account
Sign in to your Online Registration and Booking account.
Select Transaction and Payment History in the Payment and Order Management section.
An alert displays above the Waiting List you’ve been invited to register from.
Select Enroll Now.
The activity enrollment page opens. The person who was waitlisted is entered in the Participant field. The participant cannot be changed. Select the Add to cart button.
Agree to all waivers.
Proceed to complete payment, if applicable. Select Finish.
Once payment/transaction is processed, you will receive a confirmation and receipt by email.
Withdrawing from a Waiting List Spot
From email invitation
Open the email invitation.
Select Remove from the waiting list to decline the spot.
The Online Registration and Booking System will open in your browser. Sign in to your account.
“Remove from the waiting list” confirmation message displays the participant’s name and the activity name, select Confirm to remove the person named from the waiting list.
“Removed successfully” message displays.
To view activity details like day, time and location, select the Activity name and number hyperlink.
From My Account
Sign in to your Online Registration and Booking account.
Select Transaction and Payment History in the Payment and Order Management section.
Find the Activity Waiting List you wish to be removed from and select Remove from waiting list.
“Remove from the waiting list” confirmation message displays the participant’s name and the activity name, select Confirm to remove the person named from the waiting list.
“Removed successfully” message displays.
Withdraw or Transfer from Activities
Withdraw
If you can’t go, let us know so the spot can be offered to someone else! You can withdraw from an activity online up to the day before the activity starts.
An administration fee will be charged per person, per activity for all withdrawals, except for activities at Free Centres or activities paid for with Welcome Policy.
Select Transaction and Payment History in the Payment and Order Management section.
Find the activity you wish to withdraw from.
Select the Withdraw link next to the activity you wish to withdraw from.
Select a Withdraw Reason from the drop-down menu.
Review refund details under each section: “Refund to original payer”, “To” and “Amount”.
If you see a drop-down arrow under the “To” column, next to “Account,” you can choose how you want to receive your refund:
Choosing Account will refund as a credit to your City of Toronto registration and booking account
Choosing Credit Card will refund to the credit card that was used to process the transaction
Select Withdraw.
Review the activity and fee and select Finish.
Refund to Credit Card
Refunding to a credit card is only available online if the payment was made with a credit card or if the payment was split between a credit card and a subsidy on the account.
The credit card used for payment will show as xxx followed by the last four digits of the credit card. Example: xxx5005
Credit on Account
When Account is selected, the activity fee will be credited to your account. Use that credit to pay for other activities.
Only the original payer can use a credit to pay for activities for everyone on the account. Other family or account members can’t use the credit.
If you wish to receive a refund instead of keeping a credit on account, contact Client Services to request a refund. If the credit card that you used for the original payment is saved on the account, the refund will go back to that card. If no credit card is saved, the refund will be issued by cheque and mailed to you.
Transfer From One Activity to Another Online
You can transfer from one activity to another online up to the day before the activity starts.
Select Transaction and Payment History in the Payment and Order Management section.
Find the activity you want to transfer out of and select the Transfer link next to it.
Search for and find the new available activity you want to transfer into and select Transfer.
Confirm Participant.
Add to cart and Check out or Finish the transaction.
Refunds
If you wish to receive a refund instead of keeping a credit on account, contact Client Services to request refund. If the credit card used for the original payment is saved on your account, the refund will go back to that card. If no credit card is saved, the refund will be issued by cheque and mailed to you.
Credit On Account
If the new activity fee is less than the original activity fee, you will receive a credit on your account. If the new activity fee is more than the original activity fee, pay the difference at checkout.
How to View Transactions and Download Tax Receipts
To view transactions or download tax receipts follow the below steps:
From the My Account home page, select Account Payment Details in the Payment and Order Management section.
The Account Payment Details page displays, use the filter dropdown menus to:
Select All family members and then select the Apply button.
Select the date range you’d like to search receipts for and then select the Apply button. The maximum date range you can search is one year.
A listing of receipts from the dates selected display.
Select the View all transactions hyperlink for each receipt to expand and review the transaction details. Details include the registered customer’s name, the activity name and date of class being credited.
Or select the Receipt # hyperlink to view, print or download the receipt.
Book a Facility Online
Find a space to play, gather or celebrate using our online booking system. Some facilities are available year-round and others may be booked during certain seasons only.
Review the facility’s information, reservation rules and availability
Select the name of who the booking is for, the number of attendees and the date and time
Select Proceed to continue
Enter the event name and select:
the event type
answers to custom questions
Review and agree to all terms and conditions
Sign your name and review booking information
Select Add to Cart and Check Out
Enter your credit card information and update Billing Address if needed.
Select Pay
Review and/or save your printable receipt. You will receive a receipt by email. Bookings are non-refundable.
Buy a Membership Online
You can buy FitnessTO, Drop-in Sport memberships and multi-visit passes online. Then, pick up the membership key tag at your Community Recreation Centre.
Your membership will start on the date of purchase.
If you already have a key tag, staff at the community centre can help you activate your membership on your key tag. Please schedule extra time on your first visit to receive or activate your key tag. Memberships start on the date you buy it, not the date you activate it.
Your membership information will be shown including:
Pass #
Type of membership
The usage and expiry date
Any limitations of usage
Notice of Collection of Personal Information
Parks and Recreation (P&R) collects personal information in the Registration & Booking System, as well as with respect to specific program registration forms, and upon being selected for additional confirmation, through direct requests for additional confirming information, for one or more of the following purposes: to process your application for permits/facilities booking (including confirming eligibility), to administer, review and administer registration in City activities (including confirming eligibility); to administer specific registration and application processes for various operations; to administer the payment or reimbursement of fees; to prepare aggregate statistical reporting; to confirm the completeness, and accuracy of account and application information; to contact individuals concerning applications for permits/facility booking or City Activity registration; to contact individuals regarding upcoming programs; and, to provide individuals additional communications, including newsletters, surveys, notifications and transaction receipts.
P&R operates these programs, collects the fees, and uses the registration software under the legal authority of the City of Toronto Act, 2006, sections 7, 8, and 259; the Toronto Municipal Code, Chapter 608, Parks, including specifically section 608-49; the Toronto Municipal Code, Chapter 441, Fees and Charges, Appendix E, Schedule 1, Parks, Forestry, and Recreation; the Toronto City Council Item 2023.GG4.21, as confirmed by the City of Toronto By-law 603-2023; and Item 2024.MM.22.18, City Council Decision 1, as confirmed by the City of Toronto By-law 1116-2024. Questions about this collection can be directed to the Manager of Client Services, P&R, 100 Queen Street West, 1st Floor, East Tower, Toronto, Ontario, M5H 2N2 or by telephone at 416-396-7378.
