Visit eFun to register for Fall general programs, swim/skate and December camps. Learn about A New Way to Play: Recreation During COVID-19.

Programs fill up fast! Make sure you’re ready before registration begins:

  1. Get your family account and client numbers
    • your household has one family account number
    • each member of your household has a client number
  2. Make your program wishlist by searching the FUN Guide
  3. Find out when registration begins for your recreation centre

After registration begins, you can register for programs on eFun until all spots are filled.

After-school Recreation Care

Registration for 2020/2021 After-school Recreation Care and Community Leadership After-School Program started on August 24. ARC families can contact arc@toronto.ca with questions.

Winter general programs, swim/skate/ski and March Break camps

  • Etobicoke/York: December 5, 2020
  • Scarborough: December 5, 2020
  • North York: December 8, 2020
  • Toronto/East York: December 8, 2020
  • West Toronto/York: December 8, 2020

Set Up Your Account

You need a Family Number for your household and Client Numbers for members of your household before you register.

  • you only need one Family Number for your whole household
  • the contact for the Family Number will receive all communications for the account
  • each household member must have their own Client Number to register for recreation programs
  • a Client Number allows you to track transactions for each household member

There are three ways to get your account set-up and ready:

  1. Call 416-396-7378, option 1 to speak to a customer service representative from 8 a.m. to 5 p.m. Monday to Friday
  2. Email the Family Account Form to pfrcustomerservice@toronto.ca. Save the completed form. Please allow 5 business days to process
  3. Fax the Family Account Form to 416-392-1551

Manage Your Account

Log into your account online to:

  • Update or add your email address
  • Access your receipts
    1. visit http://efun.toronto.ca
    2. click on “Login”
    3. enter your Main Contact Client Number and Family PIN Number
    4. select My Account
    5. select Receipts Online
    6. view and print your recent receipts

Call customer service to:

  • Transfer from one program to another
  • Add a family member
  • Find a lost family or client number
  • Update your information
  • Unlock your account. Accounts will lock after the third attempt to log in.

If you don’t have a computer and/or printer, you can visit a community centre or civic centre to print out your receipt.

Step One: check out the FUN Guide

Visit the FUN Guide online or visit a community centre for printed copies. There is one printed FUN Guide book for each district:

  • Etobicoke York
  • North York
  • Toronto/East York and West Toronto/York
  • Scarborough

The online FUN Guide is used to search for programs and can’t be used to register for programs. Visit eFun to register and pay.

Step Two: find your programs

Search for and find your program(s). You can search by:

  • keyword (online only)
  • location
  • type

Step Three: make your wishlist

When you find a program you’re interested in, make note of its:

  • seven-digit barcode (e.g. 3189456)
  • participant age range (e.g. 13-18 years)
  • time range (e.g. 5:45 p.m. – 8:30 p.m.)
  • day of the week (e.g. Wednesday)
  • length (e.g. October 8, 2019, to December 3, 2019)
  • location (e.g. Centennial Park Arena)

Write these down on your wishlist, or use the online wishlist feature to create an electronic copy. Look for the heart () near the program’s location.

Have your wishlist next to you on registration day and make sure you have a few options in case your first choice fills up.

Duplicate Registrations

Community Recreation programs are very popular. To give the greatest access to as many people as possible, clients can’t register online for programs that overlap or occur at the same time.

You can use any one of these methods when registration begins at 7 a.m.

Online

Visit efun.toronto.ca. This is the fastest and easiest way to register.

Payments accepted online:

  • Visa
  • Mastercard
  • American Express

Visa and Mastercard debit cards aren’t accepted at this time.

Tips for registering online:

  1. Your registration session will end after 5 minutes of inactivity. After that, you will need to log in again.
  2. Your registration is not complete by just adding your choices to the cart. You need to complete the checkout process to register – even if the program is free.
  3. Use site navigation buttons (for example, Click Here, Save and Go to My Cart, Check Out, etc.) Do not use browser navigation buttons (Back, Forward, Refresh). They open new pages and will cause your open session to end.

By Phone

On the day registration begins, you can call 416-396-7378 to register quickly by phone.

Payments accepted by phone:

  • Visa
  • Mastercard
  • American Express

Registration Support Locations

Select locations are open for in-person registration support from 6:30 a.m. until noon on the following days:

Health checks will be performed before customers may enter the facility.

We ask that where possible, customers bring their own devices (smartphones, tablets or laptops) to register. Wifi is available on site, no data plans are required. Staff will assist customers with navigating the registration process.

Customers without their own devices may have staff register them.

Non-Credit Card Payment Options

For customers wishing to pay by cash or debit, you may visit any community centre location prior to registration to add a credit to your account. Please contact your local community centre for hours of operation.

Civic Centres are not open at this time.

Partial Payments

If a program costs more than $100, payment can be paid in two installments. 50 per cent must be paid at the time of registration and the rest must be paid five weeks before the last day of the program.

Visitors/Non Residents

People who live in the city or own a residential or business property get first priority for recreation programs.

Visitors and non-residents are welcome to register for programs 10 days after the initial registration date, with the following fees:

  • $46 added on top of each program fee
  • $94 for each free program

Registration Security

The registration system is thoroughly tested and uses encryption similar to e-commerce and banking transactions. Look for the ‘padlock’ symbol at the bottom of the page on ‘My Cart’ and ‘My Account’. This means the data is secure.

Waitlists

If you have been placed on a waitlist for a program, a recreation staff member will contact you if a spot becomes available.

Transfer to Another Program

You can transfer to another program, if there is space available, up to the third class of a program. A $12 administration fee will be charged.

Transfer by:

  • Calling customer service or
  • Visiting a community centre/civic centre in-person or
  • Filling out the Transfer, Withdraw & Refund Request form and sending it by:
    • email to pfrcustomerservice@toronto.ca or
    • fax to 416-392-1551 or
    • mail to
      Customer Service Section, Registration and Permits,
      Toronto City Hall, 100 Queen Street, West, 1st floor,
      Toronto, ON M5H 2N2.

Withdrawals and Refunds

You can withdraw or request a refund up to the third class of a program. A $12 administration fee will be charged.

Withdraw or get a refund by:

  • Calling customer service or
  • Visiting a community centre or civic centre in-person or
  • Filling out the Transfer, Withdraw & Refund Request form and sending it by:
    • email to pfrcustomerservice@toronto.ca or
    • fax to 416-392-1551 or
    • mail to
      Customer Service Section, Registration and Permits,
      Toronto City Hall, 100 Queen Street, West, 1st floor,
      Toronto, ON M5H 2N2

Refunds to a credit card might not be processed automatically due to credit card security standards. In these cases, the primary contact for the Family Account will receive instructions to complete the refund process.

Welcome Policy approved accounts will have a subsidy reapplied.

Swim Leadership Programs: withdrawals requested less than 10 days from the course start date will only receive a 50 per cent refund. Refunds will not be provided for missed classes or programs where 100 per cent attendance and active participation are mandatory.

Cancelled Classes

If a class is cancelled due to circumstances such as weather emergencies or power failures, every effort will be made to add a make-up class. If an additional class cannot be provided, a credit will be applied to participants’ accounts.