Touch Tone Registration (TTR) 416-338-0000 is no longer available. Calls will be redirected to customer service.

Registration for summer swim/skate programs and After-school Recreation Care is ongoing.

 

Programs fill up fast! Make sure you’re ready before registration opens:

  1. Get your family account and client numbers
  2. Make your list of programs
  3. Find out when registration opens for your programs

After registration opens, you can register for programs until all spots are filled.

Registration open dates are based on the location of the community centre where the program is taking place.

2018 registration dates may change; check back closer to the date to confirm.

Open Registration

Register now for these programs!

  • Spring swim/skate programs
  • Summer camps
  • Summer swim/skate programs
  • After-school Recreation Care for September 2018 to June 2019

Fall/winter general programs, fall swim/skate and December camps

  • Etobicoke York District: Saturday, September 8
  • Scarborough District: Sunday, September 9
  • Toronto & East York District: Wednesday, September 12
  • North York District: Thursday, September 13

Winter 2019 registration for swim/skate and March Break camps:

  • Etobicoke York and Scarborough Districts: Saturday, December 1
  • North York and Toronto & East York Districts: Tuesday, December 4

Set Up Your Account

You need a Family Number for your household and a Client Number for each member of your household before you register.

There are three ways to get your account set-up and ready:

  1. Call 416-396-7378, option 1 to speak to a customer service representative from 8 a.m. to 5 p.m. Monday to Friday
  2. Email the Family Account Form to pfrcustomerservice@toronto.ca. Save the completed form. Please allow 5 business days to process
  3. Fax the Family Account Form to 416-392-1551

The family number is attached to a primary contact for your family account. Any communication related to your account will be sent to this contact. A client number is attached to each member of your family and will allow you to track account transactions for each family member.

Manage Your Account

Log into your account online to:

  • Update or add your email address
  • Access your receipts

Call customer service to:

  • Transfer from one program to another
  • Add a family member
  • Find a lost family or client number
  • Update your information
  • Unlock your account. Accounts will lock after the third attempt to log in.

If you don’t have a computer and/or printer, you can visit a community centre or civic centre to print out your receipt.

Go to www.toronto.ca/funguide or use a printed catalogue to build your list of programs. Remember to include barcodes! Have this list next to you on registration day and make sure you have a few options in case your first choice fills up.

Waitlists

If you have been placed on a waitlist for a program, a recreation staff member will contact you if a spot becomes available.

Transfer to Another Program

You can transfer to another program, if there is space available, up to the third class of a program. An $11 administration fee will be charged.

Transfer by:

  • Calling customer service or
  • Visiting a community centre/civic centre in-person or
  • Filling out the Transfer, Withdraw & Refund Request form and sending it by:
    • email to pfrcustomerservice@toronto.ca or
    • fax to 416-392-1551 or
    • mail to
      Customer Service Section, Registration and Permits,
      Toronto City Hall, 100 Queen Street, West, 1st floor,
      Toronto, ON M5H 2N2.

You can use any one of these methods when registration opens at 7 a.m.

Online

Visit efun.toronto.ca. This is the fastest and easiest way to register.

Payments accepted online:

  • Visa
  • Mastercard
  • American Express

Visa and Mastercard debit cards aren’t accepted at this time.

Don’t have a credit card? Visit your local community centre or civic centre in-person to make an advance payment on your account.

Tips for registering online:

  1. Your registration session will end after 5 minutes of inactivity. After that, you will need to log in again.
  2. Your registration is not complete by just adding your choices to the cart. You need to complete the checkout process to register – even if the program is free.
  3. Use site navigation buttons (for example, Click Here, Save and Go to My Cart, Check Out, etc.) Do not use browser navigation buttons (Back, Forward, Refresh). They open new pages and will cause your open session to end.

By Phone

On the day registration opens, you can call 416-338-4386 to register quickly by phone.

Payments accepted by phone:

  • Visa
  • Mastercard
  • American Express

Don’t have a credit card? Visit your local community centre or civic centre in-person to make an advance payment on your account.

In-Person

Payments accepted in-person:

  • Visa
  • Mastercard
  • American Express
  • Cash
  • Cheques made out to “City of Toronto”
  • Interac debit card

From 7 a.m. to 12 p.m. on registration day, you can register at the following locations:

In-person locations
Community Centres Address District
Etobicoke Civic Centre, 2nd floor 399 The West Mall Etobicoke York
Scarborough Civic Centre 150 Borough Drive Scarborough
North York Civic Centre, 3rd Floor 5100 Yonge Street North York
East York Community Centre 1081 Pape Avenue Toronto & East York
Main Square Community Centre 245 Main Street Toronto & East York
Masaryk-Cowan Community Recreation Centre 220 Cowan Avenue Toronto & East York
Matty Eckler Recreation Centre 953 Gerrard Street East Toronto & East York
St. Lawrence Community Recreation Centre 230 Esplanade Toronto & East York
Wellesley Community Centre 495 Sherbourne Street Toronto & East York

Partial Payments

If a program costs more than $100, payment can be paid in two installments. 50 per cent must be paid at the time of registration and the rest must be paid five weeks before the last day of the program.

Visitors/Non Residents

People who live in the city or own a residential or business property get first priority for recreation programs.

Visitors and non-residents are welcome to register for programs 10 days after the initial registration date, with the following fees:

  • $43 added on top of each program fee
  • $88 for each free program

Registration Security

The registration system is thoroughly tested and uses encryption similar to e-commerce and banking transactions. Look for the ‘padlock’ symbol at the bottom of the page on ‘My Cart’ and ‘My Account’. This means the data is secure.

Withdrawals and Refunds

You can withdraw or request a refund up to the third class of a program. An $11 administration fee will be charged.

Withdraw or get a refund by:

  • Calling customer service or
  • Visiting a community centre or civic centre in-person or
  • Filling out the Transfer, Withdraw & Refund Request form and sending it by:
    • email to pfrcustomerservice@toronto.ca or
    • fax to 416-392-1551 or
    • mail to
      Customer Service Section, Registration and Permits,
      Toronto City Hall, 100 Queen Street, West, 1st floor,
      Toronto, ON M5H 2N2

Refunds to a credit card might not be processed automatically due to credit card security standards. In these cases, the primary contact for the Family Account will receive instructions to complete the refund process.

Welcome Policy approved accounts will have a subsidy reapplied.

Swim Leadership Programs: withdrawals requested less than 10 days from the course start date will only receive a 50 per cent refund. Refunds will not be provided for missed classes or programs where 100 per cent attendance and active participation are mandatory.

Cancelled Classes

If a class is cancelled due to circumstances such as weather emergencies or power failures, every effort will be made to add a make-up class. If an additional class cannot be provided, a credit will be applied to participants’ accounts.