Front or side door garbage collection - applications - not picked up

Important Notice:

  • Your current front / side door collection service and your collection point for this service will remain unchanged. 
  • Your recycling will be collected by a new service provider, Circular Materials, and you may see a different truck or staff collecting from your home. The City of Toronto will continue to provide waste collection services for garbage, Green Bin organics, and all other waste materials.
  • Starting January 1, 2026, for all inquiries related to recycling, please contact Circular Materials. For inquiries related to all other waste collection services, please call 311. 
Contact 311 or submit a service request online for garbage not picked up. Please note that you must report garbage not picked up within 1 business day of the scheduled collection day.
 
Contact 311 to submit a service request for mail-out of the front/side door application, cancel your front/side door service or to find out the status of your submitted application.
 

Front or Side Door Collection:

  • Front or side door collection of garbage, and organics is only provided to those residents who are not physically able to carry their materials to the curb and who do not have an able-bodied person living with them who can take the materials to the curb. (Eligibility is not age-related)
  • Yard waste, oversized, and metal items (including large appliances and furniture) are NOT eligible for front/side door collection. These items are collected at curbside only.
  • This application must be completed and signed by your physician.
Note: If the application is approved, it will be subject to an annual review and the service may be terminated if the conditions no longer apply.
 

Front or side door collection requirements:

  • You must be registered in the program
  • Garbage must be placed out at the agreed-upon location on the correct day/week
  • Garbage must be out by 7:00 a.m. for daytime collection and after 6 p.m. and before 9:00 p.m. for the curbside night schedule
  • Garbage must be accessible
  • City issued bins must be used
  • Material that is prohibited will not be collected (i.e. grass clippings, construction or renovation waste, etc.)
  • Bungee cords and tie-downs must be removed