Enrol anytime in the Pre-Authorized Utility Bill Payment Program (PUP) and have your utility bill payments withdrawn directly from your bank account.
Utility bill payments must be paid up to date to qualify for pre-authorized payments.
Find out more about the Pre-Authorized Utility Bill Payment Program.
You or your designated agent can enrol in the PUP program at any time.
If you are currently enroled in our PUP program and you wish to complete and submit a Designate Mailing Request Form to have an agent receive the utility bills from the City, your enrolment in the PUP program will be cancelled.
Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for this program.
Submit your completed application by mail or fax:
City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)
Once enrolled, you will receive written notification of your acceptance in the PUP program. If a balance is owing, the letter will outline your payment withdrawal schedule.
If your application is incomplete, your form will be returned to you along with an explanation of why it was not processed.
Ensure that you pay the bill you have recently received, and a letter confirming your enrolment in PUP will be sent to the mailing address on file for your utility account within 30 days from when your application is received.
If you do not receive a confirmation letter of enrolment, your bills must continue to be paid through the other available payment methods.
To update or change your banking/financial institution information, send a signed written notice and void cheque, or a copy of a void cheque (available through online banking), or have your bank/financial institution complete the banking information on your behalf, to the City at least 15 days before your next withdrawal date.
Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for this program.
Submit written notice by mail or fax:
City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)
Incomplete applications can not be processed.
To cancel your enrolment, send signed written notice to the City at least 15 days before your next withdrawal date.
Submit written notice by fax or mail:
City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)
You must immediately pay the outstanding balance in full to avoid missing the loss of discount.
If you are moving, learn how to finalize your utility account.
You may be removed from PUP for any of the following reasons:
If any of your pre-authorized payments do not clear through your bank account:
If completing the online application form, download Adobe's Acrobat Reader software for free. You can also obtain an application form by mail or in person:
PUP is only available for personal or business chequing accounts. Pre-authorized utility bill payments cannot be withdrawn through the following:
If you wish to refuse a pre-authorized utility bill payment, you can make this request directly with your bank:
Any refusal of a PUP payment will result in deletion from the program, at which point, you can request to be reinstated.
If you are currently enrolled in pre-authorized payments through MyToronto Pay, you can change your payment method or cancel your enrolment by following the