Pre-authorized utility payment program

Pre-Authorized Utility Payment Program

Enrol anytime in the Pre-Authorized Utility Bill Payment Program (PUP) and have your utility bill payments withdrawn directly from your bank account.

Utility bill payments must be paid up to date to qualify for pre-authorized payments.

Find out more about the Pre-Authorized Utility Bill Payment Program.

Enrol in Pre-authorized Utility Payments Online

Starting April 22, 2025 property owners having eligible accounts may take the following steps to enrol online for PUP:

  1. Locate account number and client number on your recent utility bill.
  2. Go to the Utility Account Lookup, enter account and client number, last name or business name as it appears on the bill, postal code of the mailing address and method of the most recent payment. Select “View Utility Account Details” to sign-in.
  3. If your account is eligible for enrolment, under “Billing Preferences” select “Enrol in Pre-Authorized Payment Plan”.
  4. Use is to review the “Terms of Use” and have banking information and email address available. Select “I have read and agree to the “Terms of Use” to continue.
  5. Enter the bank account holder name, an email address and banking information.
  6. Review the “Conditions and Acknowledgements”, select confirm and submit.
  7. Enrolment complete screen, you may save/print screen. An email will be sent to the email address provided.

Find your future schedule withdrawal, “Current Billing” in the Lookup. The current bill (PDF) may not reflect your enrolment in pre-authorized payments.

For accounts with a balance owing, a pre-authorized acceptance letter stating the date and amount to be withdrawn will be mailed.

Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for pre-authorized payments. Credit card and visa debit payments are also not accepted.

MyToronto Pay Customers

If you are currently enrolled in pre-authorized payments through MyToronto Pay, you can update your payment method or unenrol by following the instructional prompts in your MyToronto Pay profile. Learn more about re-enrolment into the PUP program.

Paper-Based Application for Pre-authorized Utility Payments (PUP)

You or your designated agent can enrol in the PUP program at any time.
If you are currently enrolled in our PUP program and you wish to complete and submit a Designate Mailing Request Form to have an agent receive the utility bills from the City, your enrolment in the PUP program will be cancelled.

  1. You must complete an application for each property you are applying for.
  2. Pay the utility bill you have just received.
  3. Attach a void cheque, or a copy of a void cheque (available through online banking) or have your bank/financial institution complete the banking information on your behalf.

Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for this program.

Submit your completed application by mail or fax:
City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)

Once enrolled, you will receive written notification of your acceptance in the PUP program. If a balance is owing, the letter will outline your payment withdrawal schedule.

If your application is incomplete, your form will be returned to you along with an explanation of why it was not processed.

Letter of Enrolment

Ensure that you pay the bill you have recently received, and a letter confirming your enrolment in PUP will be sent to the mailing address on file for your utility account within 30 days from when your application is received.  

If you do not receive a confirmation letter of enrolment, your bills must continue to be paid through the other available payment methods.

Changing Banking Information by Written Request

To update or change your banking/financial institution information, send a signed written notice and void cheque, or a copy of a void cheque (available through online banking), or have your bank/financial institution complete the banking information on your behalf, to the City at least 15 days before your next withdrawal date.

  • A form is available for changing financial institution information.
  • You will receive written notice that your change and banking information request has been processed.

Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for this program.

Submit written notice by mail or fax:
City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)
Incomplete applications can not be processed.

Cancelling Your Enrolment in the Program by Written Request

To cancel your enrolment, send signed written notice to the City at least 15 days before your next withdrawal date.

  • A form is available for cancelling your enrollment in the program.
  • Once your request is processed you will receive written notice that you have been removed from the program. This payment plan is not transferable to another property.

Submit written notice by fax or mail:
City of Toronto
Revenue Services
Box 2510, Terminal A
Toronto, ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)

You must immediately pay the outstanding balance in full to avoid missing the loss of discount.

If you are moving, learn how to finalize your utility account.

Program Conditions

You may be removed from PUP for any of the following reasons:

  • Payment does not clear through your bank account
  • Change in ownership of the property
  • If a designate mailer agreement is received by the City, any PUP in place at that time will be cancelled in order to add the designate to the account

If any of your pre-authorized payments do not clear through your bank account:

  • the City will charge you an administrative fee for the returned payment
  • you will lose the early payment discount
  • you will be automatically removed from the pre-authorized program and will have to reapply

Pre-authorized Forms

If completing the online application form, download Adobe's Acrobat Reader software for free. You can also obtain an application form by mail or in person:

  • Contact 311 to request that an application form be mailed to you
  • Go to any Inquiry & Payment Counter and pick up an application form in person

Financial Accounts

PUP is only available for personal or business chequing accounts. Pre-authorized utility bill payments cannot be withdrawn through the following:

  • Line of credit accounts
  • Credit card cheques
  • Foreign funds cheques

Payment Refusal

If you wish to refuse a pre-authorized utility bill payment, you can make this request directly with your bank:

  • Within 90 days of the payment withdrawal date – personal bank accounts
  • Within 10 days of the payment withdrawal date – business chequing accounts

Any refusal of a PUP payment will result in deletion from the program, at which point, you can request to be reinstated.