Enrol through MyToronto Pay

Property tax customers can now enrol in pre-authorized tax payments (PTP) online through MyToronto Pay. Users must create a MyToronto Pay profile or use an existing profile to enrol for pre-authorized payments through credit card, debit card or electronic funds transfer.

Users can choose one of three payment plans: 2, 6, or 11 instalments.

Note: Payment schedule may vary depending on when you enrol. Upon receipt of enrolment confirmation email, user can select Bill Details to view their pre-authorized payment schedule.

Once enroled, users will receive email notifications related for various alerts and transactions:

• Pre-authorized payments enrolment and/or cancellation
• 15-day and one-day prior notice of payment deduction
• Receipt of payment
• Payment method changes
• Payment instalment changes
• Pre-authorized payment failure

Enrolment and payment method change requests made through MyToronto Pay are processed in real time. Users can select Bill Details to view their payment schedule.

Property tax customers must create a MyToronto Pay profile, connect to their property, and follow the pre-authorized enrolment process. If already previously enroled in pre-authorized payments through the City of Toronto, the property tax account will be automatically updated upon completion. Users can then self-serve online.

Find out more about the Pre-Authorized Tax Payment Program.

If you cannot enrol through MyToronto Pay, follow the below instructions to complete your written request. You can also call 311 for assistance or, if you live outside the City Limits, call 416-392-CITY (2489).
 

Applying for PTP by written request

You can enrol for pre-authorized tax payments at any time.

1. Ensure your property tax payments are current and up to date.
2. Complete the PTP enrolment application form. One separate application is required for each property.
3. Choose one of three payment plans: 2, 6 or 11 instalments.
4. Attach a void cheque, or a copy of a void cheque (available through online banking) or have the bank/financial institution complete the banking information on your behalf.
5. Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for this program when applying by written request.
   
   Submit your completed application by mail or fax:
   City of Toronto
   Revenue Services
   Box 2500, Terminal A
   Toronto, ON M5W 1H2
   Fax: 416-696-4219 (refer to Tips on Faxing)
    

Once enroled, you will receive written notification of your acceptance into the PTP program. You should continue to pay your taxes through your payment method until you receive you confirmation of enrolment letter.

Note: Payment schedule may vary depending on when you enrol.

If your application is incomplete, your form will be returned to you along with an explanation of why it was not processed.
 

Letter of Enrolment

A letter confirming your enrolment in PTP will be sent to the mailing address on file for your property tax account within 30 days from when your application is received.
If you do not receive a confirmation letter of enrolment, your bills must continue to be paid through other available payment methods.
 

Changing Banking Information by written request

To update or change your banking/financial institution information, send a signed written notice and void cheque, or a copy of a void cheque (available through online banking), or have your bank/financial institution complete the banking information on your behalf, to the City at least 15 days before your next withdrawal date.

• A PTP Change form is available for changing financial institution information.
• You will receive written notice that your change and banking information request has been processed.

Note: Line of credit accounts, credit card cheques or foreign funds cheques cannot be used for this program when changing banking information by written request.

Submit written notice by mail or fax:
City of Toronto
Revenue Services
Box 2500, Terminal A
Toronto, ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)

Incomplete applications can not be processed.
 

Cancelling Your Enrolment in the Program by written request

To cancel your enrollment, send a signed written notice to the City at least 15 days before your next withdrawal date.

• A PTP Cancellation form is available for cancelling your enrollment in the program.
• Once your request is processed you will receive written notice that you have been removed from the program. This payment plan is not transferable to another property.

You must immediately pay the outstanding balance in full to avoid interest charges.

Submit written notice by fax or mail:
City of Toronto
Revenue Services
Box 2500, Terminal A
Toronto, ON M5W 1H2
Fax: 416-696-4219 (refer to Tips on Faxing)

Program Conditions

You may be removed from PTP for any of the following reasons:

• Payment of your property taxes are not up to date, including supplementary/omitted tax bills, outstanding utility charges transferred to the tax account, and other charges.
• If payment fails and does not clear through your bank account.
• Change in ownership of the property.

If removed from PTP you will revert back to the regular tax instalment schedule which may result in an associated fee for returned payment.  Any overdue balance must be paid immediately.  

Mortgage Companies

Property tax customers who have a mortgage company remitting tax payments on their behalf, and whose property tax accounts have an associated mortgage code registered with the City, cannot enrol in pre-authorized tax payments.
 

PTP Reinstatement

For property tax accounts that have been removed from PTP either at the customer's request or due to other reasons, any request to be reinstated into PTP within one year of being removed from the program will incur a PTP reinstatement fee.
 

Charges Added to the Tax Account

Additional charges applied to the property tax account with instalment due dates that fall outside of the regular instalment schedule for the Interim or Final Tax Bills cannot be paid through PTP. Some of these charges may include:

• Supplementary/Omitted Tax Bills
• Outstanding utility charges transferred to the property tax account
• Additional charges such as fire charges, building charges, Municipal Licensing & Standards charges

These charges must be paid separately through other accepted payment methods.
 

Online and Paper-Based Forms

If completing the online application form, download Adobe's Acrobat Reader   software for free. You can also obtain an application form by mail or in person:

• Contact a customer service representative anytime by phone to request that an application form be mailed to you.

• Go to any Inquiry & Payment Counter  and pick up an application form in person.

 

Financial Accounts

PTP is only available for personal or business chequing accounts. Pre-authorized tax payments made by written request cannot be withdrawn through the following:

• Line of credit accounts
• Credit card cheques
• Foreign funds cheques

 

Payment Refusal

If you wish to refuse a pre-authorized tax payment, you can make this request directly with your bank:

• Within 90 days of payment withdrawal date – personal bank accounts
• Within 10 days of payment withdrawal date – business chequing accounts