MyTorontoPay
MyToronto Pay (MTP) is a digital payment platform that allows customers to make one-time payments for current property tax and utility bills, as well as settle parking violation fines. MyToronto Pay will be deactivated on June 2, 2025 and will no longer be in service. Prior to June 2, customers may download available bills and payment receipts from the MyToronto Pay platform for your records. Information found on bills will be needed to sign-in to the Property Tax/Utility Account Lookups. MyToronto Pay customers can learn more about next steps for enrolling into the City’s preauthorized payment plans. eBilling service and other payment options.
Payment Options & Fees
There is no fee for payments using Electronic Funds Transfer (EFT) from your bank. This is not to be confused with Interac e-Transfers, which are not offered. For credit card and debit card payments, an industry processing fee is charged and collected by PayIt. Previously, the City of Toronto paid the industry processing fees for parking violations; this is no longer the case, and the fees as outlined below apply to parking violations. The City of Toronto does neither collect nor receive the processing fee. Banking transactions and/or credit card fees are still applicable.
- Electronic Funds Transfer (EFT)
- There is no industry processing fee to make an electronic payment directly from a chequing or savings account.
- Credit Card
- Payment with Mastercard, Visa or American Express credit card will incur an industry processing fee of 2.35 per cent of the payment amount.
- Debit Card
- Using a Mastercard, Visa or American Express debit cards will incur an industry processing fee of 1.50 per cent of the payment amount.
Pre-Authorized Tax Payment (PTP) Feature
Note: The final pre-authorized tax payment withdrawal for PTP customers will take place before the June 2, 2025 decommissioning date.
*Note: MyToronto Pay pre-authorized payment are processed 1 day prior
- Final pre-authorized payment for PTP 6 instalment customers – May 1 (*April 30)
- Final pre-authorized payment for PTP 11 instalment customers – May 15 (*May 14)
Customers can resume pre-authorized payments by re-enrolling in the City’s PTP program. Find out more about the City’s Pre-authorized Tax Payment Program.
Change Payment Method or Unenrol for existing MyToronto Pay Customers
MyToronto Pay customers already enrolled in pre-authorized payments through the platform can update their banking information or unenrol through the platform by following these steps:
1. Sign in to your MyToronto Pay account
2. Choose “Manage Pre-Authorized Payments” from the Property Tax page
3. Update your payment method or unenrol
4. A confirmation will be sent to your email
Payment Rules:
- Customers are sent an email notification informing them of an upcoming bill due 15 days before and 1 day before the payment date.
- Pre-authorized payments on MyToronto Pay are always deducted 1 day before the tax instalment due date.
- Customers are sent an email notification of a payment receipt if the payment is successful.
- Customers are sent an email notification if a payment fails.
- Customer can also update their PTP payment method.
- If there is a failed payment, the City will apply a processing fee to the property tax account.
- Online change of payment method or pre-authorized cancellations will be accepted up to 3 business days prior to the payment due date. If a statutory holiday falls on a Friday or Monday, 4 business days will be needed.
- Customers with multiple properties wishing to update their payment method associated with their enrolled pre-authorized payments or unenrol from the program will need to submit requests separately for each property tax account. Note: change of email address will be updated for all properties at once, as the email address is tied to the user’s profile.
- Additional charges that fall outside of the regular tax instalment schedule, such as supplementary and/or omitted property tax bills, fire charges, Workplace Safety Insurance Board, Toronto Police Service, Municipal Licensing Standards charges, or past due utility bill amounts added to the tax roll, cannot be paid through this program at this time. If you do not pay these additional charges separately, you will be removed from the program, returned to the regular six instalment plan, and your property tax account will incur penalty and associated fees.
Unenrolment Rules:
- Existing MyToronto Pay customers can unenrol themselves from pre-authorized tax payments on MyToronto Pay.
- Customers are sent an email notification confirmation unenrolment, and that unenrolment is effective immediately.
- If a payment fails, the customer will receive an email notification from MyToronto Pay explaining that the pre-authorized payment was not successful. Customers are encouraged to access their MyToronto Pay account, check their billing details online and remit immediate property tax payment to avoid incurring any interest or fees.
- The City will automatically unenrol property tax accounts from pre-authorized payments on MyToronto Pay if there is a change in property ownership.
Pre-Authorized Utility Payment Feature
Note: The final pre-authorized utility payment withdrawal for PUP customers will take place before the June 2, 2025 decommissioning date:
- Final pre-authorized payment for PUP customers – May 12
Customers can resume pre-authorized payments by enrolling in the City’s PUP program. Find out more about the City’s Pre-Authorized Utility Payment Program.
Change Payment Method or Unenrol for existing MyToronto Pay Customers
MyToronto Pay customers already enrolled in pre-authorized payments through the platform can update their banking information or unenrol through the platform by following these steps:
1. Sign-in to your MyToronto Pay account
2. Choose “Manage Pre-Authorized Payments” from the Utility Bill page
3. Update your payment method or unenrol
4. A confirmation will be sent to your email
Payment Rules:
- Customers are sent an email notification informing them of an upcoming bill due 15 days before and 1 day before the payment date.
- Pre-authorized payments on MyToronto Pay are always deducted 1 day before the bill due date.
- Customers are sent an email notification of a payment receipt if the payment is successful
- Customers are sent an email notification if a payment fails
- Customer can make a one-time payment using MyToronto Pay before the bill due date
- Customer can also update their PUP payment method
- If there is a returned Electronic Funds Transfer (EFT) payment, the City will apply a non-sufficient funds (NSF) charge to the utility account
Unenrolment Rules:
- Existing MyToronto Pay customers can unenrol themselves from pre-authorized utility payments on MyToronto Pay.
- Customers are sent an email notification confirmation unenrolment, and that unenrolment is effective immediately.
- If a payment fails, the customer will receive an email notification from MyToronto Pay explaining that the pre-authorized payment was not successful. Customers are encouraged to access their MyToronto Pay account, check their billing details online and remit immediate utility bill payment to avoid incurring Loss of Discount or transfer-to-tax action.
- The City will automatically unenrol utility accounts from pre-authorized payments on MyToronto Pay if the owner is deceased, a tenant designate request is processing, or for any City-determined reason.
For all technical issues, such as issues signing into your account, or the site isn't working on your device, please leave a message with MyToronto Pay , and they will contact you during business hours.
- Click the dark blue chat bubble in the bottom right of the screen to start a chat conversation.
- you can also contact PayIT for assistance
