Last updated: May 29, 2020 at 5:32 p.m.

On March 23, Mayor John Tory declared an Emergency in the city of Toronto. The declaration of a municipal emergency is part of the City of Toronto’s ongoing efforts to stop the spread of COVID-19 and will ensure the municipal government can continue to act and respond quickly to the pandemic and any other events that arise in the weeks ahead.

Based on recommendations from Toronto’s Medical Officer of Health, Dr. Eileen de Villa, the City of Toronto has cancelled most City-operated programs and closed a number of City facilities.

The City remains prepared to respond to emergencies. Emergency response by Toronto Police, Fire Services, and Paramedic Services is not impacted.

311 is available 24/7 by telephone, email and Twitter (@311Toronto) for essential service inquiries and service requests.

  • 311 (within city limits)
  • 416-392-2489 (outside of city limits)
  • 416-338-0889 (TTY)

Those calling 311 should expect longer than usual wait times.

The 311 Knowledge Base and online service requests are not available.

Tax & Utility Inquiries

Property Tax & Utility telephone support is temporarily suspended. Learn about changes to property taxes and utility bills.

The Accounts Payable Customer Service Desk is temporarily closed.

For information on how to submit an invoice to the City for the payment of goods and services please visit Doing Business with the City.

Accounts Payable continues to process invoices for payment from remote workplaces during the pandemic. Submit your complete invoice to apinvoice@toronto.ca for payment processing. Paper invoices are not accepted and will be confidentially shredded when regular business resumes.

Animal Services Shelters

Animal Services Shelters are closed to the public and only available by appointment for emergencies, adoption, pet redemption and fostering during the hours of 12 p.m. (noon) to 4 p.m. Please call:

  • East Animal Shelter: 416-338-7539
  • North Animal Shelter: 416-338-8723
  • West Animal Shelter: 416-338-6271

All Shelters will have minimal staffing to care for animals.

Continuing Services

Emergency Animal Services field operations that will continue between the hours of 7 a.m. and 12 a.m.(midnight) include:

  • responding to calls about sick or injured animals and animals threatening public safety
  • stray dog pickup
  • dog bite investigations (will proceed remotely)
  • animal noise complaints (will proceed remotely)
  • cadaver pickup (only if an emergency). Residents are advised to bag cadavers on their property and put in their garbage for collection
    • Large animal cadavers will be dealt with as an emergency service

Online pet licensing continues.

Suspended Services

The following programs are cancelled:

  • SNYP Truck spay and neuter services
  • Chip Truck microchip and rabies vaccine services
  • In-person, by mail and telephone pet licensing
  • Education and outreach programs
  • All non-emergency animal related bylaw enforcement, including public Spay/Neuter clinics and trap-neuter-return program for feral cats.

Dangerous Dog Review Tribunal hearings are suspended.

Continuing Services

Emergency bylaw enforcement continues for emergency orders and in response to unsafe conditions, including:

  • no heat
  • no vital services (hydro, gas and water)
  • boarding of unsafe vacant properties
  • abandoned appliances creating an unsafe condition
  • hate graffiti and conditions related to property maintenance that pose an immediate threat to health and safety.

To make an emergency complaint, residents should call 311.

Suspended Services

Non-emergency bylaw enforcement and investigation services have been suspended. This includes service requests related to:

  • noise from power devices (such as leaf blowers and lawn mowers), construction, motor vehicles or other stationary sources, and amplified sound
  • long grass and weeds
  • fences
  • remedial action or clean-up on private property
  • investigation of zoning bylaw contraventions
  • enforcement of bylaws governing licensed businesses, such as vehicles-for-hire, tow truck, adult entertainment and others
  • littering and dumping of residential and commercial waste
  • dogs off-leash
  • illegal postering
  • RentSafeTO building evaluation and audits and investigation of non-emergency in-suite complaints

The processing of exemption permits and Property Standards Committee and Rooming House Licensing hearings are suspended.

Construction Noise

The Government of Ontario is permitting only certain types of construction work during the COVID-19 pandemic and has extended construction hours. The provincial order permits construction activity between the hours of 6 a.m. and 10 p.m. seven days a week for projects that are permitted to continue as part of the province’s list of essential workplaces. Construction related to essential projects in the healthcare sector is allowed 24 hours a day, seven days a week.

View the Government of Ontario’s list of essential businesses, including details of construction work permitted during the COVID-19 outbreak.

CurbTO

CurbTO is reducing sidewalk crowding in front of essential businesses and retail locations throughout Toronto, supporting increased demand for pickup and delivery services.

For resources on staying safe, please visit Toronto Public Health and the Ministry of Labour, Training and Skills Development.

Review current Building Permits and Inspections services using this at-a-glance chart.

Permits – Building, Sign, Occupancy and Zoning Reviews

  • All building, sign and zoning permit applications received prior to March 17 are being reviewed and issued where possible.
  • Accepting and processing applications for projects that are underway and require the permit to proceed to the next phase of construction.
  • Accepting and processing occupancy permits. More information about occupancy permit requests.
  • Accepting and processing building permit applications for:
    • Affordable housing units
    • Work that addresses immediate life safety issues
    • Work that supports the City’s response to COVID-19
  • For more information on electronic submission of sign permit applications please email: signbylawunit@toronto.ca
  • All permit applications are being accepted electronically.
  • Permit fees, development charges and other permit-related fees are only accepted by:
    • Credit card payments through website and telephone (maximum $20,000
    • Electronic Fund Transfer: call 416-392-4945

Building permits and Provincial regulations:

  • The issuance of a building permit by Toronto Building does not relieve the permit holder of the need to determine whether the construction is permitted to proceed in accordance with O.Reg 82/20  as amended.
  • Please be advised that conditional permit applications may be processed, but not be issued for construction activity that is not permitted in accordance with O.Reg 82/20, as amended . Please contact the appropriate plan review manager  before submitting a conditional permit application.

Inspections

 

  • Booking an inspection
    • Inspection requests, (not including occupied homes), can only be booked online through the Request a Building Inspection webpage.
      • Inspection requests through our telephone and email channels will not be accepted.
    • Progress reports prepared by qualified professionals will only be accepted for occupied homes.

Property Information Requests

  • Requests for property information may be submitted by email to: bldapplications@toronto.ca. Please state “Property Information Report or Compliance letters” in the subject line.
  • All City-operated child care centres (Toronto Early Learning and Child Care Services) are closed, except for those approved by the Province of Ontario to open to provide licensed child care for the children of essential and critical service workers.
  • Child care in private homes offered through Toronto Home Child Care (THCC) are closed
  • All community-based child care centres in the City of Toronto are closed by order from the Provincial Minister of Health
  • Home Child Care Agencies that have a service agreement with the City of Toronto are closed
  • Toronto Early Learning & Child Care Services (TELCCS): Online full fee applications are suspended
  • All EarlyON Child and Family Centres in the City of Toronto are closed by order from the Provincial Minister of Health
  • Two Expressions of Interest for EarlyON Child & Family Centres are suspended
  • All Children’s Services district offices are closed. Fee subsidy clients are redirected to the online My Child Care Account.
  • Every Child Belongs services are suspended
  • Payments for fee subsidies as well as response to emergency issues will continue. Payments and billings for TELCCS families are suspended
  • Child care centre Assessment for Quality Improvement (AQI) assessments are suspended
  • All professional learning sessions are cancelled

Essential Service

As indicated on the list of essential workplaces issued by the Province of Ontario, City-led infrastructure construction has been deemed essential and will proceed. This construction will ensure the City’s infrastructure and facilities remain safe, in a state of good repair and able to meet Toronto’s needs.

Accelerated Projects

With lower traffic volumes on Toronto’s roads, the City will accelerate as many important construction projects as possible.

Overall, the planned construction will make repairs to Toronto’s major and local roads, sidewalks and cycling infrastructure, improve public transit infrastructure, replace and rehabilitate watermains and sewers, and build and improve major water infrastructure that will help improve Toronto’s waterways and stormwater systems.

Some of the major projects that will be accelerated include:

  • Bathurst Street from Front Street West to Fort York Boulevard, bridge rehabilitation, TTC track rehabilitation resulting in full vehicular road closure. Starting May 17, 2020
  • Bathurst Street from Front Street West to Queen Street West, replacing a 143-year-old watermain
  • Church Street at Richmond Street East, replacing a 143-year-old watermain and TTC track requiring a full intersection closure
  • Don Mills Bridge over the Don Valley Parkway, bridge rehabilitation
  • Completing the replacement of a 146-year-old watermain on Richmond Street from York Street to Bathurst Street

Use the road restrictions map to help plan your travel and learn more about planned capital construction work.

COVID-19 Health & Safety

City of Toronto contractors must continue to abide by the Occupational Health and Safety Act and adhere to guidelines issued by public health authorities and the Ministry of Labour, Training & Skills Development to help stop the spread of COVID-19 and ensure the safest possible environment for construction workers.

New job postings on Job at the City are limited to those jobs that are essential, critical or high priority as part of the City’s response to COVID-19.

All other recruitment activity is paused at this time, including recruitment for Recreation Workers, summer hiring, internships, etc.

Review the latest update on Development Review, Permit and Inspection Services including an at-a-glance chart.

Current Services

  • Reviews of planning applications received on or before March 16; working with Development Review partners (e.g. Engineering Construction Services, Transportation Services, Toronto Water, Toronto Building) to coordinate priority review services.
  • Priority development review service focussed on applications that are close to process and review completion (prior to permit/construction and prior/in conjunction with occupancy permits):
    • The review of applications that have cleared any Council-related approval and are proceeding through final technical clearances (e.g. site plan approval).
    • Development projects close to occupancy (e.g. draft plan of condominium clearances and registrations).
  • Working with applicants’ solicitors to register agreements where the agreements can be finalized (e.g. Site Plan, Section 37, Consent Agreements).
  • Accepting resubmissions of materials through Customer Service electronically related to existing applications, especially on priority matters close to completion.
  • Committee of Adjustment hearings scheduled to restart June 3
  • Committee of Adjustment decision appeals are being accepted electronically.
    • Appeals can be submitted via email. Please send the appeal to both the general email address and the Manager & Deputy Secretary-Treasurer for your district as found on the Committee of Adjustment web page.
    • Fee payments will be collected after regular service delivery resumes.
  • Limited review of Heritage Planning applications received on or before March 16.
  • The Design Review Panel is holding virtual meetings but will not be publicly accessible.  Following the meeting, City Planning will be posting the recorded meeting online for the public to view.
  • AIC is active, some updates may be delayed.

We are actively evaluating our needs and capability to allow for additional services.

To access these services, connect with the Planner you have been working with or the appropriate Community Planning Manager via email. If you are unable to access the content in the PDF map, please call 311.

Suspended Services

  • New planning applications and applications to the Committee of Adjustment are not being received by City Planning.

All City buildings, including City Hall, Metro Hall and all civic centres are closed to public.

As all City buildings remain closed to the public, all events, meetings, film and photography shoots at the following locations are cancelled through July 31:

  • City Hall
  • Old City Hall
  • Metro Hall
  • David Pecaut Square
  • Scarborough Civic Centre
  • Albert Campbell Square
  • North York Civic Centre
  • North York Memorial Hall
  • York Civic Centre
  • East York Civic Centre
  • Etobicoke Civic Centre
  • Toronto Archives

Payment & Enquiry Counters

Payment and Enquiry counters for property tax, utilities and parking tickets are closed.

Property tax and utility bills can still be paid via online banking, in-person at your financial institution, or by mailing a cheque using the reply envelope enclosed with your bill.

Parking tickets can be paid by credit card online, or by mailing a cheque to the address on the back of your parking violation.

Learn more about property tax and utility bills and parking tickets.

City Council, committee, board and tribunal meetings are currently suspended but the Mayor can call a special meeting of City Council to discuss urgent business, if required.

Mayor John Tory called a virtual, special City Council meeting, which took take place at 10 a.m. on April 30. Watch the meeting online and read the agenda.

Meeting information and schedules are available at toronto.ca/council.

As a result of the COVID-19 pandemic, a provincial State of Emergency has been declared. This has resulted in court and tribunal operations being limited during this time and in the immediate future.

No Provincial Offences Act (POA) proceedings will be conducted until July 6, 2020 at the earliest except remote judicial pre-trials.

Statutory timelines have been extended, including time to exercise your options on the Offence Notice (ticket).

If you were summoned to appear in court for a provincial offence during the State of Emergency, you do not need to attend, as the matter will be rescheduled. If you are a defendant, a notice of a court date will be sent to you by mail to the address on file with the court.  Toronto Court Services is not presently able to process changes of address.  Once our public counters reopen and our email is being monitored, you can then submit changes of address.

Remote judicial pre-trials will begin to proceed virtually and/or via teleconference. You will be notified directly if your judicial pre-trial will be proceeding.

If you wish to request an early resolution meeting with the prosecutor, you can register your request through our Court Case Look Up system. Please note that if the case is not found on the system, you will need to try again later when the ticket is filed with the court.

Toronto Local Appeal Body, Administrative Penalty Tribunal and Toronto Licencing Tribunal public offices remain closed. The Tribunals have resumed limited services and are actively working on rescheduling matters that are eligible for electronic hearings. You will be notified directly if there is a change to your case status.

All Provincial Offences courtrooms, public counters, email and call centre services are closed. City of Toronto POA intake services are closed. Urgent intake matters are directed to the Criminal Intake court located at Old City Hall, 60 Queen St. W. Provincial Offences court applications and payments can be submitted by regular mail. All online services remain available to the public – access to court forms; making a payment and looking up your court case status.

If you wish to request a trial, the 15 day time limit has been extended until emergency orders are lifted. Please hold onto your ticket and follow these pages for updates on services provided by Court Services. When our public counters reopen, you can attend the court location on your ticket to file a request for trial.

Additional Information: 

  • At this time, Toronto Court Services will not be responding to email or answering phone calls. Tribunal Offices will be responding to requests by email only (more info below). Please contact 311 for more information about our ongoing service status.
  • Tribunals have postponed in-person hearings between March 16, 2020 and July 3, 2020 to a future date. Individuals affected will be notified via email with a Notice of Postponement.
  • The process for rescheduling Tribunal hearings has resumed.  If your matter is eligible for an electronic hearing, tribunal staff will contact you by email with information on next steps.  If you would like to proceed with an electronic hearing, please contact the Tribunal office for more information; Administrative Penalty Tribunal (apt@toronto.ca), Toronto Local Appeal Body (tlab@toronto.ca), Toronto Licencing Tribunal (tlt@toronto.ca)
  • You can mail in a completed fine extension application, reopening application or court motion to the corresponding court location listed on your notice. You can also continue to mail in your Offence Notice when selecting the Early Resolution option. All of these applications and options are available online. For a reopening application you must have your affidavit affirmed by a commissioner for taking affidavits.
  • All legislative timelines for exercising your options on a ticket have been extended, except for tickets where the time period for selecting an option had expired prior to March 15, 2020. If your ticket is outside the 15 days, you may wish to check online using our Court Case Look Up platform for the status of your ticket.

Visit the Province of Ontario website for more information.

Court Transcripts

  • Ordering new court transcripts for Toronto Provincial Offences Act cases is not possible at the present time.
  • If the transcript vendor you have placed your order with has already been given the court audio, you should be able to receive your completed transcript.
  • Please contact the vendor to confirm the status of your order.

Emergency response by Toronto Fire Services, Toronto Police Service and Toronto Paramedic Services are not impacted.

Emergency Operations Centre

The City’s Emergency Operations Centre (EOC) is in a Level Three activation in response to COVID-19.

The EOC is charged with planning and executing a City-wide operational response that ensures continuity of critical services as the public health situation in Toronto evolves. The response is led by Fire Chief and General Manager of the Office of Emergency Management Matthew Pegg and Medical Officer of Health Dr. Eileen de Villa. The EOC is staffed by key managers and staff from all City divisions and agencies and is now situated within the Office of Emergency Management.

Ontario Works Clients will continue to receive their monthly payments (via direct bank deposit, payment cards or mailed cheques).

Applying for Financial Assistance

Applications for Ontario Works financial assistance will continue online and through the City’s Application and Support Centre from 8:30 a.m. to 5 p.m. Monday through Friday. The Application and Support Centre will be accessible by phone only:

  • 416-338-8888
  • 1-888-465-4478 (toll free)

COVID-19 Emergency Benefit

The COVID-19 Emergency Benefit, introduced as a one-time benefit in April, is now available in each month up to and including July 2020. It is available for people who are receiving Ontario Works to help cover the additional costs of COVID-related emergency needs, such as:

  • hygiene and personal protective supplies;
  • cleaning supplies;
  • non-medical transportation; or
  • additional costs for staple foods.

People receiving Ontario Works who request support with COVID-19 related costs can receive up to $100 for a single person or up to $200 for a family.

People receiving the federal Canada Emergency Response Benefit (CERB) are not eligible for the COVID-19 Emergency Benefit in the months of May, June and July.

If you have already applied for, or are already receiving the COVID-19 Emergency Benefit and are not receiving CERB you do not need to reapply; the benefit will be automatically extended until July. If you receive CERB you will not be eligible for the extension.

To request the COVID-19 Emergency Benefit by phone, please contact the Ontario Works office serving your postal code.

To apply by email, send your request for this benefit to MHESS.ASC@toronto.ca with the subject line, “Request for COVID-19 Emergency Benefit”.

In the body of the email, provide your 9-digit member identification number found on your monthly Ontario Works statement and a telephone number where we can reach you. This is the only information you need to provide. Do not provide your name or any other personal information.

You will receive an auto-reply to confirm receipt of your email. If you provided a valid member identification number and contact telephone number, a caseworker will call you within 10 business days to confirm your eligibility. You do not need to call to follow up.

How to Reach Us

All Employment & Social Services offices are providing critical financial benefits by phone. Clients can call the main line of their regular office between 8:30 a.m. and 4:30 p.m. Monday through Friday to speak with staff.

In addition to phone services, three Employment & Social Services offices are open for in-person service by exception only between 9 a.m. and 3:30 p.m. Monday through Friday

  • Metro Hall Employment & Social Services, 214 Wellington St. W. serving clients in-person by exception from Lesmill, Wellesley Place, Yonge Eglinton, Yorkgate and Metro Hall.
  • Scarborough Village Employment & Social Services, 3660 Kingston Rd. serving clients in-person by exception from Beaches, Consilium Place, Golden Mile, Malvern and Scarborough Village.
  • York Humber Employment & Social Services, 605 Rogers Rd. serving clients in-person by exception from Attwell, High Park/Parkdale, Lawrence Square, The Queensway and York Humber.

Please note:

  • All client contact will be provided by telephone. Only on exceptional circumstances will clients be seen in-person.
  • Clients are requested to call their regular office to receive services over the phone.
  • Visitors will be served by phone and should self-isolate as advised by Toronto Public Health if any of the following applies to you:
    • Have been diagnosed with COVID-19
    • Have any respiratory symptoms (fever, difficulty breathing, cough, runny nose, sore throat
    • Travelled outside Canada in the last 14 days
    • Close contact with a person who has or is suspected of having COVID-19 within the last 14 days
    • Close contact with a person with respiratory illness who has travelled outside of Canada in the last 14 days

Suspended Services

The following activities will be suspended or cancelled:

  • All service planning appointments with caseworkers (non-emergency appointment will be rescheduled for a later date)
  • New applications for Fair Pass Transit Discount Program
  • Applications for Emergency Energy Fund (EEF)
  • Welcome Policy applications
  • Employment services for residents
    • Job fairs
    • Employment workshops
    • Resume and interview support
  • Live Green Toronto outreach and events – cancelled
  • Live Green Toronto Volunteers – suspended
  • Eco-Roof Incentive Program – there may be a delay in processing applications
  • Home Energy Loan Program – there may be a delay in processing applications
  • Waste Reduction Community Grants – there will be a delay in processing applications
  • Energy Retrofit Loan program – there may be a delay in processing applications and setting up site visits
  • Navigation Support Services – site visits will be postponed

Events

The City of Toronto is extending the cancellation of City-led and City-permitted major mass participation events with attendance of more than 250 people through July 31, and those with attendance of 25,000 or more through August 31.

This includes festivals, conferences and cultural programs held in facilities managed by City divisions or public locations, such as roads, parks and civic squares.

The City is committed to working with event organizers to mitigate the impacts of these cancellations and to determine potential future dates once the public health crisis is contained and economic recovery efforts are underway.

Canada Day

The City of Toronto will join other municipalities across Canada in celebrating a national virtual Canada Day on July 1, 2020. All in-person Canada Day events are cancelled.

Event Permits

No new permits will be issued until there is further direction on mass gatherings from Toronto’s Medical Officer of Health.

Event organizers are encouraged to contact the relevant permitting bodies at the City or Toronto Police Service officers/liaisons they have been working with. Alternatively, event organizers can contact the City at eventpal@toronto.ca.

Flag Raisings

Flag raisings will continue on the City Hall courtesy flag pole without a ceremony. Flag raising ceremonies at other civic buildings continue to be suspended.

Ceremonial Documents

Letters of greeting for virtual events, celebratory scrolls and proclamations will now be issued.

City Hall Towers

The Towers at Toronto City Hall continue to shine in blue tonight and every night in support of our frontline healthcare and essential workers who continue to lead the fight against COVID-19. During commemorative lightings the sign will alternate between the two colours. Visit Lighting of City Hall Towers to make a lighting request.

Toronto Sign

The Toronto Sign will remain blue in support of frontline healthcare workers and all City of Toronto workers fighting COVID-19. During commemorative lightings the sign will alternate between the two colours. Lighting requests can be submitted by email to 3dto@toronto.ca.

Tours

All study tours are currently suspended.

Intake of Freedom of Information requests is suspended at this time. There will be delays in processing existing requests.

  • Collection of garbageBlue Bin (recycling), Green Bin (organics), yard waste and oversized and metal items is not impacted and is taking place as regularly scheduled.
  • Toxic Taxi has resumed for pickup of Household Hazardous Waste. Call 311 to make an appointment.
  • To request a bin exchange, new bin, additional bin or bin repair, please call 311.

Special Waste Disposal Instructions

  • All personal hygiene/sanitary products, including tissues, napkins, paper towels, wipes, masks and gloves should be disposed of in the garbage. Diapers can continue to be disposed of in the Green Bin.
  • All material placed in garbage bins should be bagged, specifically cleaning products such as wipes, tissues/napkins/paper towels and other sanitary/hygiene products.

Instructions for Excess Waste

  • Any excess recycling should be placed in a large clear bag beside your Blue Bin. Excess cardboard should be flattened, cut into small pieces and bundled with string or twine.
  • Excess organics should be put in a clear bag and set out beside your Green Bin.
  • Garbage Tags are still required for excess garbage/bag-only collection and can be bought online and mailed to your home.

Important Notes for Commercial Properties

  • Businesses must be registered to receive City collection services.
  • City services include collection of garbage, Blue Bin recycling and Green Bin organics. Businesses must make their own arrangements for disposal of large furniture, appliances, electronic waste, yard waste and any hazardous waste.
  • Approved commercial customers must purchase City Garbage Tags or subscribe to garbage bin collection service. Garbage Tags are available for purchase online and at Toronto Shoppers Drug Mart and Canadian Tire locations.

Drop-off Depots

General Public

  • Beginning, June 1, all Drop-Off Depots (Transfer Stations) will reopen to the general public. All will operate under regular hours, with the exception of the Bermondsey and Ingram Drop-off Depots, which will only be open on weeknights and Saturday mornings.
  • Currently, Bermondsey, Ingram and Scarborough Drop-off Depots (Transfer Stations) are open to the general public on Saturdays from 7 a.m. to 12:30 p.m. for drop-off of recycling, garbage, yard waste and household hazardous waste.
  • Bermondsey and Ingram Drop-off Depots (Transfer Stations) are also open to the general public on weeknights:
    • Bermondsey: Monday to Thursday from 6 p.m. to 6 a.m. with a half-hour closure from 11:30 p.m. to midnight, Fridays from 6 p.m. to 9 p.m.
    • Ingram: Monday to Friday from 6 p.m. to 6 a.m. with a half-hour closure from 11:30 p.m. to midnight.
  • Household hazardous waste will only be accepted on Saturdays.
  • Compost will not be available for pickup.
  • Cash will not be accepted. Please pay via debit or credit card.
  • All other Drop-off Depots currently remain closed to the general public.

Registered Account Holders

  • Those with a registered account can continue to bring material to Drop-off Depots (Transfer Stations) anytime during operating hours.
  • Household hazardous waste will only be accepted on Saturdays at Ingram, Bermondsey and Scarborough Drop-off Depots from 7 a.m. to 12:30 p.m.

Important Notes for General Public & Registered Account Holders

  • Please limit visits and practise physical distancing when at a Drop-Off Depot.
  • A face mask or covering is recommended when you are unable to maintain a two metre (six feet) distance from others. At Drop-Off Depots, this includes interacting with staff at weigh scales or dropping off household hazardous waste.

Community Environment Days

  • All Community Environment Days scheduled in April, May, June and July have been cancelled.

Important Note About Donations

Many organizations are not accepting donations of clothing and other items at this time. Please check with organizations before dropping off items and do not dump items outside of donation bins.

The City has developed a three tier approach to strengthening prevention against COVID-19 in the emergency shelter system. These tiers are prevention, mitigation, and recovery.

The City has rapidly implemented this plan, mobilizing response on an urgent basis, to be as prepared and stay one step ahead of a very rapidly evolving situation. The City is taking these steps because we know that many people experiencing homelessness have underlying chronic medical conditions that increase their risk from COVID-19 and this is a particularly vulnerable population.

For more information on the City’s COVID-19 response, please review the following:

Emergency Shelter

City-administered shelters, 24-hour respite sites and 24-hour women’s drop-ins are open and services continue to be available for people experiencing homelessness. The following programs and locations have been added:

  • 11 new facilities have opened with 472 spaces to create more opportunity for physical distancing for clients from shelters, 24-hour respites and 24-hour drop-ins
  • Additional facilities are being looked at to be activated as needed
  • 11 hotels have been secured with more than 1,020 rooms for physical distancing plus one hotel for a recovery isolation program with 200 rooms
  • A 40-bed isolation program for close contacts who need isolation
    • On May 8, a second downtown recovery location will have capacity for up to 250 individuals.

Updated information on program occupancy is posted weekly.

Streets to Homes Outreach

Streets to Homes outreach workers continue to proactively connect with people staying outdoors to provide support and appropriate referrals. Staff are focused on the safety of those in encampments living outdoors.

On April 29, the City’s shelter division’s Streets to Homes outreach team with other divisions and community partners started moving clients who sleep outdoors into up 125 furnished, interim housing units.

Call Central Intake

People seeking emergency shelter are asked to call Central Intake:

  • 416-338-4766
  • 1-877-338-3398 (toll free)

In-person intake is suspended.

Callers are asked to provide details on their current health and recent travel history in order to match them with the appropriate and safest available location.

Learn more about social and financial supports that are available, as well as about sanitation and washroom services that have showers, washrooms, and drinking water, for individuals experiencing homelessness.

Housing Support

The Access to Housing (formerly Housing Connections) office is closed for in-person visits.

Torontonians can submit Rent-Geared-to-Income Subsidy applications by fax, online or by mail. They can also contact a Housing Help Centre for support. Please contact Housing Help Centres to confirm hours and in-person services available as organizations may have changed how they are providing services.

The Canada-Ontario Housing Benefit is a new funding program providing eligible households with a Portable Housing Benefit to help with rental costs. The City of Toronto and Community Partners will contact eligible applicants about the availability of benefits.

Learn more about housing support for tenants.

Information for Social & Affordable Housing Providers

On March 24, the City issued direction to more than 200 social and affordable housing providers to work with households whose income is affected due to COVID-19 and discontinue eviction-related processes.

Rapid Housing Access Initiative with the Toronto Community Housing Corporation

The City is working with the Toronto Community Housing Corporation (TCHC) on the Rapid Housing Access Initiative to identify vacancies that can be made available immediately to people currently in the shelter system. These TCHC units will be prioritized to those vulnerable to COVID-19, particularly seniors, who are living in the emergency shelter system and referrals will be made through the Coordinated Access System.

Updates for TCHC Tenants

Get the latest updates on any changes to TCHC services, measures for physical distancing and recommendations for self-isolation in TCHC buildings, information on what TCHC is doing to support tenants’ safety and wellness, and actions being taken to help stop the spread during of COVID-19.

All Toronto Public Library branches are closed. All in-branch programs, events and room rentals, as well as mobile library service (Bookmobile and Home Library Service), are cancelled.

All library online resources are still available 24/7 and can be accessed remotely using your library card. The library has put together a quick guide to library digital resources, including ebooks, eaudiobooks, movies and music. Online programming is also available for residents of all ages. Visit tpl.ca/programs for listings and details.

  • Toronto Public Library is now accepting the return of materials at select branches as the first phase of their curbside drop-off and pick-up service. In June, curbside pick-up of holds will begin at all accessible branches. Customers can refer to the curbside drop-off and pick-up page for the latest updated information about this new service.
  • Customers will not be charged any late fees at this time and outstanding library fines will not increase while branches are closed. For customers not wishing to use the library’s curbside drop-off and pick-up service, holds will be waiting for them when branches reopen and there will be no fine for not picking them up.
  • Customers can renew their library card online at tpl.ca. All expiring library cards have been extended so that library customers can continue to enjoy uninterrupted access to all digital resources. Toronto residents who do not have a library card can sign up for an Instant Digital Card, which provides access to TPL’s extensive ebook and eaudiobook collection through its Overdrive service. For more information on eligibility and how to sign up for a card, visit the TPL website.

Questions from the public can be sent via mail to: answerline@tpl.ca and via Facebook, Instagram and Twitter and we’ll do our best to answer them as quickly as possible.

The Licence and Permit Issuing Office at the East York Civic Centre is closed.

All licensing email accounts are being monitored and staff are responding to inquiries. If you’re not sure who to email, send your inquiry to mlsbusinesslicence@toronto.ca.

Online renewals are encouraged.

Trade Exams, which take place after hours once per month, are cancelled.

Toronto Licensing Tribunal hearings are suspended.

Animal Licensing

Online pet licensing is available. In-person, by-mail and by-phone pet licensing is suspended.

Banner and Signage Permits

Banner and temporary signage permitting activities will be suspended.

Building Permits and Inspections

See building permits and inspections for information on these services.

Business Licensing

The issuing of new business licence applications is currently suspended.

Licence renewal mailings are also currently suspended. Planning to resume business licensing is underway. A waitlist has been created for businesses requiring licences and/or permits from the City. Businesses wishing to be added to the waitlist can email mlsapplication@toronto.ca.

Event Permits

The issuing of new event permits is suspended. All event permits for civic centres and squares, including City Hall and Metro Hall, City of Toronto Archives, Old City Hall, and City parks, community centres, pools, outdoor sports fields, picnic areas, and some arenas will be cancelled.

Farmers Market Permits

All Park, Forestry & Recreation permits for farmers markets up to June 29 are postponed. Consultation with Toronto Public Health and Legal Services indicates farmers markets are not locations for individuals to quickly get essentials and return home. Markets are destinations and social gathering points and will not be permitted to operate in parks while parks amenities are closed and limitations on social gatherings are in place.

Refunds or credits will be issued for cancelled permits. Although Park, Forestry & Recreation’’s customer service call centre is closed, permit holders can contact pfrcustomerservice@toronto.ca.

Community & Allotment Garden Permits

The City’s community gardens and allotment gardens are now open. Follow the COVID-19 public health guidelines for safe operation of community and allotment gardens.

Film Permits

Permits will be issued in compliance with recommendations made by municipal and provincial governments regarding the number of people who may assemble together. Municipal closures will be respected, and permits granted for locations that have subsequently closed are now cancelled. Permit requests may still be submitted through FilmPal, and office staff are available remotely to provide information and guidance on preparation and production matters.

Licence to Serve Alcohol

The issuance of letters of endorsement for special occasion permits and temporary license extensions is suspended.

The issuing of Municipal Clearance Letters from Toronto Building, Toronto Fire Services and Toronto Public Health for permanent liquor sales licences will be suspended.

Learn about serving and selling alcohol in the City of Toronto.

Lottery Licences

Gaming Services at City Hall is closed and lottery licensing services are suspended. The email account lotterylicences@toronto.ca is being monitored and staff is responding to email inquiries.

Marriage Licence

Marriage Licensing services are currently suspended. Marriage licences will only be issued on an urgent basis and will be determined on a case-by-case basis. Contact marriage@toronto.ca for more information.

Registry services counters at the City Clerk’s Office at City Hall and the North York, Etobicoke and Scarborough Civic Centres are closed.

Learn about changes to weddings.

Parking Permits

In-person on-street and off-street permit parking issuance will be suspended. Online parking permit applications (temporary on-street only) will be accepted.

Learn about Temporary Parking Pick-up Zones and Curb Lane Pedestrian Zones.

Photography Permits

The issuing of new photography permits will be suspended. All formal photography permits for City parks, civic centres, including City Hall and Metro Hall, City of Toronto Archives, and Old City Hall have been cancelled.

Right of Way Permits

Only emergency right of way construction permits and permits connected to large-scale public infrastructure projects will be issued or reviewed.

Trade Licence

All trade licensing activities are suspended.

Tree Removal or Injury Permit

Applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.

Vehicle-For-Hire Driver & Vehicle Licences

The issuing and renewal of all taxi and other driver and vehicle-for-hire licences is suspended.

Museums, Galleries & Cultural Centres

All City-operated museums, galleries and art and cultural centres are closed with no programming taking place. Camps and activities at City-operated museums, galleries and art and cultural centres are cancelled.

All event permits for City-operated museums and galleries are cancelled. Refunds or credits will be issued for cancelled permits. Permit holders can contact tohistoricsites@toronto.ca.

St. Lawrence Market

The St. Lawrence Market is open as a public food market. Enhanced disinfecting and cleaning is taking place and all seating has been removed. All tourism and leisure activities are cancelled.

Hours of Operation

South Market (main Market at 91-95 Front St. E.):

Tuesdays to Fridays: 9 a.m. to 5 p.m.
Saturdays: 5 a.m. to 4 p.m.

Saturday Farmers Market:

Saturdays from 5 a.m. to 3 p.m.

Sunday Antique Market: closed

Some St. Lawrence Market merchants, farmers and vendors may choose to close or modify their hours. Please see the full list of revised hours and closures.

Entry Screening & Physical Distancing

The Market may conduct screenings of all visitors, including customers, staff and delivery personnel, at entrances. Screenings are intended to protect the wellbeing of everyone in the Market.

To help customers practice physical distancing, the Market will be limiting the number of entrances into and customers inside the buildings and outdoor Farmers Market areas. Customers are reminded to keep physical distance from each other, merchants and staff.

How to shop at St. Lawrence Market

  • To help perform physical distancing and stop the spread of COVID-19, St. Lawrence Market strongly recommends that customers take the following steps when shopping for food at the Market:
    • Use automatic entrances whenever possible
    • Remember to sanitize your hands when you enter the Market
    • Practice good hygiene and avoid touching your face
    • Order in advance for pick up (or delivery) when possible
    • Come to the Market with a plan. Pick up the food that you need and avoid activities that encourage social gathering or congestion.
    • Avoid unnecessarily touching products. Ask merchants for assistance if you have questions.
    • Maintain a physical distance from other customers and staff
    • Use electronic payment options such as Tap whenever possible
  • St. Lawrence Market asks that customers shop alone or with one other person if they need help carrying groceries. Customers are reminded to practice physical distancing and not to shop in groups or bring family along. Groups of more than two adults will not be permitted to enter the Market.
  • St. Lawrence Market encourages customers to reserve shopping from 10-11 a.m. daily for access for seniors and other vulnerable community members.
  • The Market will make best efforts to have a list of stores or stalls with the following types of shopping options:
    • Delivery
    • Curbside pick-up
    • In store pick-up
    • Online ordering
    • Advanced email or phone orders

Get the most up-to-date information on the St. Lawrence Market website.

Parking Enforcement

Until further notice, parking enforcement has been suspended for the following offences:

  • On-Street Permit Parking Areas
  • On-Street Time Limit Offences such a 1, 2 and 3 Hour Parking
  • North York Winter Maintenance Bylaw
  • Expired Vehicle Validation License Plates
  • Boulevard Parking
  • School Zones with posted No Stopping/No Standing/No Parking Signage

Rush hour route enforcement: only when an offence is having a significant negative impact on traffic flow in the immediate area will an infraction notice be issued and the impounding of vehicles from rush hour routes will only be undertaken as a last resort.

Change-over parking: On April 1, change-over parking started in areas where parking regulations require a change from one side of the street to the other. If you park in one of these areas, please move your vehicle to the permitted side of the street when it is safe to do so. Parking Enforcement will be utilizing a high level of discretion in these areas and enforcement will only take place when necessary to ensure the safe flow of traffic.

All other parking offences: will continue to be enforced. This includes no stopping, no standing and no parking offences, and also pay and display/metered areas where payment is required. This is to ensure an adequate level of street parking, traffic flow, and maintain traffic and pedestrian safety.
Learn about Toronto Police Services.

CurbTO

CurbTO is reducing sidewalk crowding in front of essential businesses and retail locations throughout Toronto, supporting increased demand for pickup and delivery services.

Parking Violations Notices

Parking violation operations, including issuing tickets, payment processing, and the electronic dispute process, will continue.

Parking violation payments must be paid by the deadline noted on the ticket. In-person payment at civic centre Inquiry & Payment Counters is suspended. Payments can be made online or via mail.

All in-person Administrative Penalties Offices are closed. Parking violations can be disputed online.

The APS Inquiry line 416-397-4APS(4277) and apsinquiry@toronto.ca are not being monitored.

Inquiries regarding plate denial matters should be sent to apscomplaints@toronto.ca

Parking Permits

Learn how to get a temporary on-street parking permit.

Residential permit parking renewal

The May 31 deadline for residential permit parking renewal applications has been extended until further notice. Please continue to use your expired parking permit. A grace period for parking enforcement activities will be considered by Toronto Police Services.

Park Amenities Closures and Openings

Based on recommendations from Toronto’s Medical Officer of Health to stop the spread of COVID-19 and save lives, the City has made changes to how City parks can be used.

We know how important parks are for respite, serenity as well as an escape to nature and green space in our city. As the nice weather approaches, parks remain open for residents however, some amenities remain closed including outdoor fitness equipment and playgrounds (more information below).

What is allowed in City parks?

You are encouraged to get fresh air and exercise.

Provincial orders and the City bylaw on physical distancing remain in effect, requiring people who are not from the same household to maintain a physical distance of two metres in a park or public square.

Gatherings of more than five people who are not members of a single household are not permitted by provincial order.

At this time, City parks and some amenities are open for the following activities:

  • People can walk/run/bike in parks and ravine green spaces; beaches; trails; boardwalks
  • Parks green space is available for public use for those wishing to rest or read a book
  • You are allowed to bring a picnic to the park or sit on a blanket and enjoy the park setting as long as everyone present is a member of a single household, and that they remain more than two metres away from others not from their household who may also be the park
  • Dogs Off-leash Areas (locations)
  • Fishing with a licence
  • People can also boat, kayak, canoe
  • BMX and skateboard parks, and disc golf locations
  • Soccer and multi-use fields and baseball diamonds
  • Outdoor basketball courts
  • Tennis courts, platform tennis and pickleball courts
  • Picnic tables and picnic shelters for use by five or less people from the same household with appropriate physical distancing.

Important reminders

  • While visiting a park, you must practise physical distancing. Under the City’s physical distancing bylaw, any two people who don’t live together, who fail to keep two metres of distance between them in a park or public square, can receive a $1,000 ticket.
  • Under the Province’s Emergency Order, a social gathering or organized public event of more than five people is prohibited, unless everyone gathered together live in the same household. This applies in parks.
  • Individuals may use outdoor sports facilities and multi-use fields for non-team sports, such as walking, running, biking, skateboarding, frisbee, kicking a ball, and low contact racquet sports like tennis, badminton, pickleball and ping pong.
  • Individuals are not permitted to play team sports, such as soccer or baseball, even on fields intended for this purpose unless they are members of the same household.

Parking

  • Park’s parking lots are now open (with the exception of Woodbine Beach, Sunnyside Park and Sir Casimir Gzowski Park waterfront lots)
  • High Park will continue to be closed to traffic on the weekends

Trinity Bellwoods Park Physical Distancing Circles

As part of a pilot project to assist with physical distancing, Trinity Bellwoods Park has grids of painted circles roughly 10 to 12 feet apart across popular areas of the park. Environmentally-friendly athletic field marking paint was used to create the circles.

The circles are large enough for two or three people to sit or recline, but everyone should be from the same household.

If the park is crowded and circles are not available, please visit a less crowded park or return later. Parks near Trinity Bellwoods Park include Stanley Park and Alexandra Park. Bickford Park, Art Eggleton Park, Christie Pits Park and Dufferin Grove Park are also close.

Some amenities in parks are closed

The City can close a park, or any part of it, in the interests of public safety. The General Manager of Parks temporarily closed parks amenities. In addition, the Province has issued an Emergency Order and amendments to close outdoor recreational amenities and to reopen others. While in a park, residents must use park amenities or congregate in groups as directed.

Closed City park amenities include:

  • Playgrounds, play structures and equipment
  • Fixed barbecues
  • Outdoor exercise equipment
  • Greenhouses, nurseries and conservatories
  • High Park Zoo and Riverdale Farm
  • Ice rinks (with or without ice)
  • Park washrooms
  • Lawn bowling and outdoor bocce facilities

Use of barbecues

You cannot use a privately owned, portable barbecue or hibachi in a park.  No portable barbecue can be used without a parks permit, which are not being issued right now.

Golf Courses

The City’s golf courses open for the 2020 season. Plans for the safe operation of golf courses include COVID-19 public health guidelines. Players must stay 2 metres (6 feet) or the length of two golf clubs apart from others. Tee times can and must be booked in advance through the City’s website or by calling the golf course. People who drop-in or walk-in will not be permitted access to the course.

Farmers Markets, Community & Allotment Garden Permits

All Park, Forestry & Recreation permits for farmers markets up to June 29 are postponed.

The City’s community gardens and allotment gardens are now open. Follow the COVID-19 public health guidelines for safe operation of community and allotment gardens.

Commemorative Tree & Bench Program

Applications for 2020 are closed.

Trees

Tree maintenance, inspection and removal continues. This work is prioritized based on safety hazards and assisting Toronto Hydro.

Seasonal tree planting continues. All volunteer events and programs are cancelled until the end of June.

Service counters remain closed, however applications continue to be reviewed and the City is processing permits, exception requests and payments. Contact your district office by email to make payment arrangements. Applications and exception requests can also be submitted by mail.

Contact 3-1-1 for all other requests and inquiries related to trees.

Toronto Island Park & Ferry

Ferry service to Ward’s Island is for Island residents.

Customer Service

Please call the customer service phone line at 416-396-7378 or email pfrcustomerservice@toronto.ca.

Emergency calls (involving an immediate threat to life or property) are being responded to. Non-emergency incidents can be reported to ‪416-808-2222 or using the online reporting system.

Most Recent Updates to Police Services

Get the latest details on any changes to Toronto Police Service operations and changes to parking enforcement and read the Frequently Asked Questions.

Vision Zero

The Toronto Police Service continues to proactively enforce traffic laws in high-collision areas. Officers from the Toronto Police Service’s Vision Zero Enforcement Team are rotating in daily shifts across the city and patrolling for motorists who are speeding or stunt driving. All red light cameras in the city are active and tickets are being issued to motorists who disobey traffic signals.

Frauds & Scams

Please be extra vigilant when it comes to those trying to sell or provide products or services associated to COVID-19. If you believe that you have been approached or contacted by someone who is misrepresenting themselves in an effort sell goods or services report it to police online.

Service Changes

All Toronto Police Service facilities, including Headquarters, are closed to the public. This means:

All meetings and events organized by the Toronto Police Service are cancelled.

Re-Scheduling of Property Tax Payments

The 60-day grace period for property tax and utility bill payments and late penalties ends May 15.

Customers already enrolled in the City’s pre-authorized payment plan don’t have to re-enroll – payments will start again automatically after the grace period ends.

For customers who sent post-dated cheques, it’s not necessary to re-send cheques with new due dates. Cheques received before April 1 have been securely held by the City for cashing when the grace period is over.

For example, post-dated cheques intended for the April 1 instalment will be cashed on June 1, and post-dated cheques for the May 1 instalment will be cashed on July 2, 2020. Any cheques received by the City after April 1 will be cashed according to the date on the cheque.

Customers on the Two-Instalment Plan

Your July 2, 2020 payment has been moved to August 4, 2020.

Customers on the Six-Instalment Plan

Here are your billing dates for the remainder of 2020:

Initial Billing Date New Billing Date
April 1, 2020 June 1, 2020
May 1, 2020 July 2, 2020
July 2, 2020 August 4, 2020
August 4, 2020 September 1, 2020
September 1, 2020 October 1, 2020

Customers on the 11-Instalment Plan

Here are your billing dates for the remainder of 2020:

Initial Billing Date New Billing Date
April 15, 2020 June 15, 2020
May 15, 2020 Instalment amount spread evenly over July to December payments
June 15, 2020 Instalment amount spread evenly over July to December payments
July 15, 2020 July 15, 2020 (no change)
August 17, 2020 August 17, 2020 (no change)
September 15, 2020 September 15, 2020 (no change)
October 15, 2020 October 15, 2020 (no change)
November 16, 2020 November 16, 2020 (no change)
December 15, 2020 December 15, 2020 (no change)

Customers Who Paid Their Taxes During the Grace Period

If you did make your payments as scheduled, our system will credit your account with your payment accordingly and update any balance remaining.

Property Taxes Paid Through a Mortgage Company or Bank

Customers who pay their taxes via their mortgage payment should contact their mortgage company or financial institution to understand how this grace period will affect their mortgage amount and/or mortgage payment schedule.

Property Tax Inquiries

Property owners may use the online Property Tax Lookup, to find details about instalment amounts and due dates. To use this service you will need information found on your property tax bill.

Municipal Land Transfer Tax Payments

As the City is not accepting in-person pre-payment of the Municipal Land Transfer Tax (MLTT), an Electronic Funds Transfer (EFT) process is now available.

Please use these EFT instructions to submit MLTT payment. Once complete, payment is confirmed and sent to incomingwire@toronto.ca. The supporting land registration transaction documents should be sent directly to John.Longarini@toronto.ca.

Tax Payment Deferral Program for  Property Owners

Financial assistance is available to residential and commercial property owners impacted by COVID-19

Utility Bill Relief

The 60-day grace period was accounted for on your latest bill. The due date reflected is accurate.

Most City of Toronto public consultations are cancelled. For details on all ongoing activities, please see the Public Consultations Calendar.

Cancellations

Spring Programs

All spring programs and programs scheduled between March 14 and June 28 are cancelled, including:

  • Classes
  • Drop-in programs held at City community centres
  • City recreation programs, including skating and swimming lessons
  • After-school Recreation Care (ARC) programming

Summer Camps

All City-run camps currently scheduled are cancelled.

Staff are developing CampTO, a new camp program that incorporates public health measures designed to reduce the risk of virus spread. If and when Provincial restrictions are lifted and public health conditions allow, CampTO will provide a high-quality camp experience for Toronto kids, with smaller group sizes to allow for physical distancing, but with the same traditional camp activities kids know and love. Registration details for CampTO will be announced as soon as the Province removes restrictions on day camps and an estimated four weeks will be required to prepare camps to start.

Refunds

Refunds for cancelled spring programs and summer camps will be automatically given. Please allow up to four weeks for processing.

Although the customer service call centres are currently closed, questions can be sent to pfrcustomerservice@toronto.ca.

Permits

All permits from April 6 – June 30 are cancelled. Refunds or credits will be issued for cancelled permits. Permit holders can contact pfrcustomerservice@toronto.ca if they have questions.

Affected permits include:

  • Major/mass gathering events
  • Indoor recreation permits
  • City community centres, pools, picnic areas, outdoor rinks and arenas
  • Outdoor sport field and seasonal permits

Closed Facilities

  • All City of Toronto community and recreation centres
  • All arenas and outdoor rinks
  • Greenhouses and conservatories
  • City operated pools
  • City operated fitness centres,
  • Ski hills (Earl Bales and Centennial)
  • Non-City of Toronto facilities, including Toronto Pan Am Sports Centre and Toronto Track and Field Centre.

Association of Community Centres (AOCCs)

Some community centres funded by the City of Toronto are run by volunteer Boards or Committees of Management, which employ their own staff.

The following arenas are closed:

Continuing Services

Essential repairs and maintenance on roads, bridges, bikeways and sidewalks will continue.

View daily, monthly and annual pothole repairs online. Pothole blitzes are planned on three Saturdays in May, weather permitting.

Annual spring maintenance on the Gardiner Expressway is expected to take place from 11 p.m. on May 29 until 5 a.m. on June 1, closing the entire expressway from Highway 427 to the Don Valley Parkway.

Learn about Temporary Parking Pick-up Zones and Curb Lane Pedestrian Zones.

Suspended Services

Routine operations including event support, and non-essential repairs and maintenance have been suspended.


Learn about traffic and parking enforcement.

All City-operated long-term care homes continue to provide 24-hour care and service.

All non-essential visits to long-term care homes have been suspended until further notice.

Additional precautions have been taken in long-term care homes, including:

  • Enhanced active screening of all new long-term care admissions, re-admissions or return admissions
  • Enhanced Infection Prevention & Control (IPAC) and cleaning measures in all departments
  • Large gathering events and outings have been cancelled. To support the long-term care residents’ needs and interests, staff members will coordinate programs in resident home areas.

The Adult Day Programs at Bendale Acres, Cummer Lodge and Kipling Acres are suspended until further notice.

Homemakers and Nurses Services (HMNS) program is suspended until further notice. Case by case review will ensure safety of clients living in the community.

Supportive Housing program offering only essential services (assistance with personal care, medication reminders, and safety checks) to clients.

The Toronto Archives will be closed to the public with no access to the Research Hall.

Public education programs and school and community group tours will be cancelled.

Film shoots, meeting room bookings and events at the Toronto Archives will be cancelled.

Online access to digital materials continues

Emergency Services

Critical Toronto Public Health services will continue, including infectious disease monitoring and leading the City’s COVID-19 response.

Continued Services

  • Response to animal bites including rabies vaccine delivery
  • Foodborne illness investigations and food complaints
  • Response to complaints indicating a health hazard
  • Audiology services at hospitals
  • Breastfeeding clinic support may be available at:
    • North York General Hospital
    • Humber River Hospital
    • Scarborough Centenary Hospital
    • Black Creek Community Health Centre
    • Please call the breastfeeding clinic before going in person
  • Reduced level Post-partum Adjustment Program (PAP) telephone service available through Intake. Call Intake line 416 338-7600 for urgent questions or concerns
  • Needle exchange and methadone maintenance services
  • Urgent sexual health clinic services by appointment are operating only at the Crossways clinic, please call ahead
  • Tuberculosis program services (priority patients)
  • Emergency dental services will be provided by appointment only to eligible patients. Please call 416-338-6565
  • Supervised injection service

Suspended Services

The following health services will be suspended:

  • All services provided by Vulnerable Adults and Seniors(VAS) team, and Investing In Families (IIF) public health nurses
  • Child development screening events
  • Universal Healthy Babies Healthy Children service: clients can call the Intake Line at 416-338-7600 for urgent questions or concerns
  • Post-partum calls to new parents or caregivers
  • Healthiest Babies Possible Program
  • Immunization clinics
  • Dental outreach programs
  • Sexual health clinics (Talk Shop, Jane Street and Scarborough)
  • Infant hearing screening prior to hospital discharge is discontinued except at Hospital for Sick Children and St Joseph’s Health Centre
  • Community and school-based health promotion program (e.g., education and health promotion programs in schools and community agencies), including acceptance of referrals or requests for these services
  • Breastfeeding clinics are closed:
    • Etobicoke Civic Centre
    • Michael Garron Hospital
    • St. Michael’s Hospital
    • Black Creek Community Centre
    • 2340 Dundas St West (Crossways)
    • Scarborough General
  • Issuing of Municipal Clearance Letters for permanent liquor sales licences, special event food safety review and monitoring, and training and public education programs
  • Routine inspections of food premises, pools, spas and personal service settings. This includes updates to the DineSafe, BodySafe and SwimSafe web pages
  • ChemTRAC: businesses are still encouraged to submit their annual reports for the 2019 reporting year. Reports will be accepted after the reporting deadline of June 30.
  • Mobile food premises approvals, special event food safety review and monitoring, Food Handler Certification Program registration, training and certification, and consumer food safety education programs
  • Water sampling kit pick-up and drop-off for lead or well water.
  • Complaint response to smoking or vaping in any location, including:
    • bars
    • restaurants
    • public squares
    • apartments and condominiums
  • Receiving of bed bug and other insects such as ticks for identification and submission

Critical Toronto Water operations will continue and include:

  • providing safe drinking water
  • safe collection and treatment of wastewater
  • stormwater management

Toronto Water is an essential service for Toronto’s residents and businesses. Toronto’s drinking water is safe to use and drink directly from the tap. It is continuously tested, monitored and analyzed to ensure it meets the strict standards of Toronto Public Health, the Province of Ontario and Government of Canada.

All emergency repairs and response will continue including emergency watermain break repairs. Critical construction projects related to water and wastewater treatment facilities will continue. Some regular and preventative maintenance activities are suspended. Some customer service and public education activities are suspended.

For information about construction being done in your Ward, visit Ward Profiles, select your Ward from the map or list, then expand the Construction Notices accordion on your Ward page.

Toronto Transit Commission (TTC)

TTC services continue. Customer and employee safety continues to be of paramount importance. Learn about changes to boarding, payments, extra busses on key routes and cleaning practices by visiting the TTC’s website.

Wheel-Trans

Wheel-Trans customers are asked to only book essential trips at this time. Customers booking a trip to a hospital or COVID-19 assessment centre must call the Wheel-Trans Reservations Line at 416-393-4222 as these trips cannot be booked online.

Non-Wheel-Trans customers and local social work organizations are responsible for providing their own transportation to COVID-19 assessment centres. Please do not call Wheel-Trans. It is critical that the reservations line remain open for customers who may not have any other transportation option.

Wheel-Trans is transporting Toronto Community Housing and City shelter clients to assessment and isolation centres. These trips are not booked through the reservations line.

Learn more about Wheel-trans operations during COVID-19.

Other Essential Travel Options

The City opened a number of City-operated facilities with showers, washrooms, and drinking water for all individuals in need of these services.

Facility Name Address Amenities Hours
Starting May 24
Albion Arena
1501 Albion Road Washrooms, Showers, Water Starting May 24
Sunday to Thursday
10 a.m. to 5 p.m.
Starting May 31
Amesbury Arena
155 Culford Road Washrooms, Showers, Water Starting May 31
Sunday to Thursday
10 a.m. to 5 p.m.
Commander Recreation Centre/Arena 140 Commander Blvd. Washrooms, Showers, Water Sunday to Thursday
10 a.m. to 5:30 p.m.
Starting May 24
Demenico Di Luca Community Centre
25 Stanley Rd Washrooms, Showers, Water Starting May 24
Sunday to Thursday
10 a.m. to 5 p.m.
Harrison Pool 15 Stephanie St. Washrooms, Showers, Water Tuesday to Saturday
8 a.m. to 3:30 p.m.
Starting May 24
Lamport Stadium
1155 King Street West Washrooms, Showers, Water Starting May 24
Sunday to Thursday
8 a.m. to 3:30 p.m.
Malvern Recreation Centre/Arena 30 Sewells Rd. Washrooms, Showers, Water Tuesday to Saturday
8 a.m. to 3:30 p.m.
Nathan Phillips Square 100 Queen St. W. Washrooms Monday to Sunday
10 a.m. to 10 p.m.
Regent Park Community Centre 402 Shuter St. Washrooms, Showers, Water Sunday to Thursday
10 a.m. to 5:30 p.m.
Scarborough Village Recreation Centre 3600 Kingston Rd. Washrooms, Showers, Water Current hours
Sunday to Thursday
10 a.m. to 5:30 p.m.Starting May 25
Monday to Friday
8 a.m. to 3:30 p.m
South Market 91-95 Front St.
Lower Level
Washrooms Tuesday to Friday
9 a.m. to 5 p.m.Saturday
5 a.m. to 4 p.m.
The 519 Community Centre 519 Church St. Washrooms, Water Monday to Friday
9:30 a.m. to 5 p.m.
Saturday and Sunday
10 a.m. to 4 p.m.
The Saturday Farmers Market 125 The Esplanade Washrooms Saturday
5 a.m. to 3 p.m.
Wallace Emerson Community Centre 1260 Dufferin St. Washrooms, Showers, Water Sunday to Thursday
10 a.m. to 5:30 p.m.
Union Station 65 Front St. Washrooms Monday to Sunday
5:30 a.m. to 12:45 a.m.

Portable Toilets

Portable toilets are available at the following locations:

  • Alexandra Park, 275 Bathurst St.
  • Jimmie Simpson Park, 870 Queen St. E.
  • Regent Park, 600 Dundas St. E
  • Wellesley Community Centre, 495 Sherbourne St. – Outside the Community Centre
  • Moss Park, 150 Sherbourne St.
  • Sunnyside Park, 1755 Lake Shore Blvd. W.
  • Little Norway Park, 659 Queen’s Quay W.
  • North-West corner of Lake Shore Blvd. and Spadina Ave. near the Gardiner/Lakeshore encampment

Marriage Licensing

Marriage Licensing services are currently suspended. Marriage licences will only be issued on an urgent basis and will be determined on a case-by-case basis. Contact marriage@toronto.ca for more information.

Registry services counters at the City Clerk’s Office at City Hall and the North York, Etobicoke and Scarborough Civic Centres are closed.

Wedding Chambers

The wedding chambers at City Hall, North York, Scarborough and York Civic Centre are closed and all existing permits are cancelled.  New bookings are temporarily suspended.

Other Locations

Event permits for City facilities, including civic centres, recreation facilities, and parks are cancelled.

The Toronto Zoo, High Park Zoo and Riverdale Farm are closed. Staff are onsite and animals continue to be cared for. All programming and public education activities are cancelled.