Report a Missing Bin

As of January 1, 2026, the City is no longer responsible for residential recycling collection. To report a missing blue bin (recycling), visit the Circular Materials website or call 1-888-921-2686.
If your City-issued garbage bin or Green Bin (organics) is missing or lost, check with your neighbours to see if your bin was picked up in error. If you still cannot find your bin, you can report a missing bin to 311 to investigate.
If you have found a bin that does not belong at your address, learn how to report a wrong delivery of a bin.

Eligibility

  • You live in a house or apartment above a business.
  • You receive waste collection from the City.
  • You are reporting a missing Garbage Bin or Green Bin.

How to Report a Missing Bin

  1. Make sure you have the following information ready before submitting a service request:
    • Full name
    • Email address
    • Phone number
    • Address (required)
    • Date on which the bin went missing
  2. Choose the right service request:

What to Expect

  • The City will investigate and resolve service requests within:
    • 21 business days for missing Garbage Bins
    • 14 business days for missing Green Bins.
  • Until your bin is found or until you are issued a new bin, you may use regular garbage bags with City-authorized Garbage Tags.