Information Panels

Learn about the proposed plan and route options in our information panels for public consultation.

Take the Survey

After reading through the information panels, provide your feedback in our online survey.

A new kind of local transit service: convenient, safe, quiet, zero emissions and accessible

The City, TTC, and Metrolinx are working towards launching a trial public transit service to connect local residents to and from Rouge Hill GO station.

The temporary service would be provided using a small state-of-the-art electric shuttle running a route set through residential streets not currently served by conventional transit. The shuttle would be an automated vehicle (AV) that is mostly self-driving with an onboard human attendant at all times.

The aim is to demonstrate the future opportunity for a safe, green, accessible and convenient transit technology to support local travel needs. This type of “first and last mile” service would be offered as an alternative choice for residents to get to the nearest transit station, which could reduce future local traffic congestion and parking lot demand.

Public consultation will be an important part of the planning and evaluating of this temporary trial transit service. We invite you to get involved at this early stage.

Subscribe for e-Updates to get the latest project news and public consultation invitations.

Proposed Plan

  • The service would start in Fall 2020 and run for about 6-12 months
  • Passengers would ride for free
  • The shuttle would travel on the road to and from Rouge Hill GO station during morning and evening rush hours
  • The shuttle is likely to be a zero-emissions electric automated vehicle (AV), that will quietly and safely operate at low speeds

Automated Shuttle Area: West Rouge Community

West Rouge neighbourhood, between Ridgewood Road and Rouge Hills Drive, next to Rouge Park, off lawrence Avenue East. Connecting Rouge Hill GO station. Route to be determined.

The West Rouge neighbourhood is located in the south-east corner of Scarborough, roughly bounded by Lake Ontario to the south, the Rouge River to the east, Port Union Road to the west and Kingston Road to the north

The shuttle route on locals streets within West Rouge is to be determined.

The proposed plan is in the early stages, with many decisions still to be made. We want to connect with local residents to make sure this plan can work for the neighbourhood.

Learn about the proposed plan and route options in our information panels for public consultation above.

After reading through the information panels, provide your feedback in our online survey above.

If you require assistance in reading these materials, please contact the Senior Public Consultation Coordinator listed in the Contact Information section.

Public Event

We also invite you to join us for a public consultation drop-in event:

Date: October 2, 2019
Time: Drop by any time between 3:30 p.m. and 8 p.m.
Location: West Rouge Community Centre, 270 Rouge Hills Drive

Speak with members of the project team and provide your feedback in person.  Information materials on display will be the same as included in the online information panels above.

The primary public information about the project are included in the information panels above. The content of this page is intended to provide additional details.

Project Rational

Automated vehicles offer exciting opportunities for transit providers and transit users. The City of Toronto, TTC and Metrolinx are working together to explore and understand how this technology can make it easier for people to access transit.

The project partners want to understand the value of an automated shuttle service in the transit and transportation system so that they can make decisions about the use of this and similar technologies in the future. The project partners also want to understand how users and community members respond to this type of service, and provide an opportunity for the public to learn more about automated vehicles.

There is currently no intention to make this project permanent.

Business Case

The trial is intended for research purposes and not designed for cost-recovery. The trial is intended to generate knowledge about the potential for this kind of technology to be integrated into the transit system over the long term.

Project Partners

The Automated Shuttle Trial is jointly delivered by the City of Toronto, TTC and Metrolinx. The City, TTC and Metrolinx make decisions together about the design and implementation of the temporary trial.

Funding

The trial is funded by a contribution from Transport Canada through the Program to Advance Connectivity and Automation in the Transportation System (ACATS), as well as funding from the City of Toronto. The project partners (City of Toronto, TTC and Metrolinx) are also contributing in-kind support, such as staff time and other resources.

Transport Canada is providing a contribution of $365,000 for service preparation, delivery and evaluation. Total value of the project including in-kind support is estimated to be $1.153 million.

Previous AV Shuttle Projects in Canada

There have been hundreds of other shuttle demonstrations and trials around the world and in Canada (including in Vancouver, Calgary, Ottawa, Candiac, and Montreal). However, this will be the first for Toronto and the only trial in Canada that has been conducted in partnership with transit agencies and which seeks to understand the specific potential of automated shuttles in the transit system.

Automated Vehicles in the City of Toronto Streets

Through the Ontario Automated Vehicle Pilot program, administered by the Ontario Ministry of Transportation, organizations can apply for a permit to test automated vehicles on Ontario public roads, including in the City of Toronto. This program has been in effect since 2016. The selected service provider will be responsible for ensuring that a permit is obtained under this program.

Defining Success

For the City and its partner agencies, success would include:

  • Developing a greater understanding of:
    • The automated shuttle technology and its application in “first-mile, last-mile” applications and other use cases,
    • The potential for integration of this type of service to fill gaps in the existing transit system
    • Whether this type of service could offer a benefit to customers in the long term.
  • Generating regular use of the shuttle by residents and gathering feedback on customer experiences
  • Encouraging increased public awareness in the use of automation
  • Making Toronto even more attractive for economic activity in the area of automated transit vehicle technology

We look forward to hearing from the public about other measures of success.

Beyond the Trial

At this time, there is no intention to make this temporary trial permanent, nor to scale up automated shuttle services across the transit system without further analysis. During and after the trial, the City and its partners will conduct a full evaluation of the technology and its potential for integration into the transit system and other possible applications. This will include identifying future work and research that needs to be completed to continue preparing for this technology. More information on the City’s forthcoming Automated Vehicles Tactical Plan.

The City, TTC and Metrolinx have no intention of purchasing the shuttle vehicle.

Why We Chose West Rouge Neighbourhood

To select the preferred location, the City, TTC and Metrolinx began by developing selection criteria. They were:

  1. Route fills a current unmet need in the transit system
    • Outside of the existing TTC 400-metre service area
    • Close proximity to a major transit hub
  1. Route is able to meet the technological limitations of the anticipated shuttle technology
    • Acceptable grade, no rail crossings, pick-up/drop-off areas available, storage/charging areas available
    • Total route distance <5km (allows approximately 30-min headways with 1 shuttle)
    • Mixed-traffic environment with low traffic volume
  1. Route possesses preferred location characteristics
    • Identify whether in a Neighbourhood Improvement Area
    • Avoid School Zones
    • Ability to avoid or coordinate with planned capital projects/road works
    • Ability to clearly communicate to potential customers

Using these criteria, the team generated a list of potential locations within the City of Toronto and evaluated them against the criteria. West Rouge was the best candidate for meeting the project needs, and we hope residents will welcome this trial public service in their neighbourhood.

Defining “Outside of the existing 400-metre TTC service area”

The TTC has a service coverage standard that states: “The base network of transit services is designed so that 90% of the population and employment is within a 400 metre (5 minute) walk of transit service, seven days a week.” There are small pockets of the City that fall outside of this standard. For this trial, we wanted to target these geographical gaps.

No Changes to Existing Bus Transit Service in the Area

No changes will be made to existing TTC and Durham Region Transit (DRT) bus services connecting to Rouge Hill GO.

Shuttle Route Decision-Making

The City of Toronto, TTC and Metrolinx make decisions together about design and implementation via a Steering Committee. Public consultation activities will include door-to-door visits in the neighbourhood, a website and survey, and a public drop-in event. Final decisions on the route will be made after gathering local public input and conducting a technical evaluation in collaboration with the shuttle service provider, to be selected in Spring 2020.

How the Shuttle Sees Its Surroundings

Automated shuttles on the market today are equipped with LiDAR, radar and external cameras to sense and respond to their environment. Paired with digital mapping of the route, they use these tools to navigate their environment along a “virtual track” that is pre-programmed.

Weather Conditions

One of the objectives of the trial is to learn about the vehicle’s performance in a range of weather conditions. This is why we want to pilot for 6-12 months.

Based on our current knowledge, automated shuttles can operate in different weather conditions, including some snow conditions. The exact reliability of the vehicle in a range of weather conditions is not yet known, however, as it will depend on the chosen shuttle provider. The selected provider will be expected to create a service plan based on the vehicle’s capabilities to ensure safe operations at all times.

Shuttle Speed

The shuttle will have a maximum speed of approximately 20 km/h, and may travel more slowly in some circumstances.

Role of the Attendant in the Shuttle

At least one fully trained attendant will be on board at all times to monitor vehicle performance, conduct any necessary manual overrides, assist users including those with disabilities, and answer questions about the trial project.

Use by People with Disabilities

The trial service will be designed to comply with the Accessibility for Ontarians with Disabilities Act (AODA), the TTC Accessible Customer Service Policy, and the Metrolinx Accessibility Policy. The exact design of the vehicle will depend on the provider selected, but accessibility criteria will be included in the call for proposals.

An attendant will always be on board to provide assistance as needed.

Shuttles on the market today offer access ramps (manually-deployable or automatic), information screens with visual/audio alerts and other features.

No Fares (Ride for Free)

There will be no fare to board the shuttle, but users will have to pay the fare when boarding GO, TTC or Durham Region Transit (DRT) services at the transit hub (Rouge Hill GO Station).

Anyone Can Ride

As a public transit service, everyone will be welcome to ride the automated shuttle.

Where to Find the Shuttle Schedule and Route

Information about the shuttle route and schedule will be publicly available online, by computer or mobile device, and by phone to assist users in planning their trip.

Stops Locations

The automated shuttle service will have fixed stops throughout the neighbourhood for convenient access by users. The locations for the stops will be determined in 2020 after public consultation and in collaboration with the service provider.

The criteria for locating stops will include: user need, accessible waiting area, safety, and appropriate spacing for transit service, in consultation with the local community.

Service Frequency

The automated shuttle will provide service on weekdays approximately every 20-30 minutes, during rush hours only (approximately 6:30-9:30 a.m. and 4-7 p.m.). To the extent possible, the service will be coordinated with GO Train arrival and departure times.

No WIFI on the Shuttle

For this trial project, we do not anticipate offering WIFI onboard the vehicle.

Attendant on Board to Help

The attendant will be on board at all times to provide information and assistance to users.

How We are Consulting with the Community

Public consultation will be a continuous process over several phases, starting with our survey in September 2019 and public drop-in event on October 2, 2019 from 3:30 p.m. to 8 p.m. at the West Rouge Community Centre (270 Rouge Hills Dr.).

The project team will also engage with local stakeholder groups early and often.

Further public outreach and surveys will be conducted once the service provider is selected (Spring 2020). Consultation with shuttle users, residents, and other Torontonians will be an important component of the project during and after implementation.

Whether or not you live in or near West Rouge, we encourage you to fill out the survey, write to us at automatedvehicles@toronto.ca, and to subscribe below to stay tuned for future opportunities to participate.

Data Collection Related to the Shuttle Use

Some data such as operating statistics, vehicle performance, ridership, and impact on the traffic system may be collected by the service provider and/or the City and its partners. Only that data required to evaluate the trial results against the stated objectives will be collected.

Some optional, in-person surveys of community members and shuttle users will be conducted anonymously.

The City will be partnering with researchers at the University of Toronto to measure and evaluate the project and may share select information with the University for those purposes.

Subscribe for e-Updates

Type (don’t copy and paste) your email address into the box below and then click “Subscribe” to receive updates about a trial public transit service to connect West Rouge residents to and from Rouge Hill GO station using an automated shuttle vehicle. Subscribers will receive approximately three emails each month.

Funded by Transport Canada, TTC, Metrolinx and the City of Toronto

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The short URL for this web page is toronto.ca/AVshuttle