The West Rouge Automated Shuttle service is free for passengers. It connects between the Rouge Hill GO Station, the West Rouge Community, and the beach entrance of Rouge National Urban Park.
The shuttle operates two different routes – one on weekdays with 7 fixed stop locations, the other on weekends with 5 stops. The autonomous driving system (ADS) means the vehicle will stop at every designated shuttle stop so passengers do not need to inform the attendant in advance that they wish to disembark.
It is strongly encouraged to book a ride in advance. The shuttle can carry a maximum of 5 passengers and on any single trip, all passengers must be from the same household. Passengers using a mobility device are cautioned to have only one companion due to on-board space constraints.
Priority is always given to passengers who have a valid booking from our on-line booking system. If you do not have a ride booked and nobody else is at the stop with a booking, you can ride only until a passenger with a valid booking wishes to board.
Only one booking per scheduled shuttle trip. A mobile device with data service or Wi-fi will be required to check in at the time of your trip.
One person can book for up to 5 people. All passengers must be at least 8 years old and must belong to the same household.
Only one passenger with a mobility device can be accommodated on each trip, and capacity limited to that person plus 1 companion.
You can only book one trip at a time – a different booking action is required for each trip. A trip to your destination is separate from your trip back.
If travelling to or from the GO Station, allow at least 5 minutes to transfer between the shuttle and your scheduled GO Train or TTC bus. Allow more time if you need to purchase GO tickets.
An email/text confirmation will be provided once your ride has been booked successfully. The email/text will include important information about your ride. A link to cancel the ride will also be provided.
Why Advance Booking?
Seating is limited and we don’t want passengers stranded
Spread of COVID-19 remains a risk, especially in the small shuttle vehicle
Limiting bookings to members of the same household reduces risk
Providing contact information enables contact tracing in event of spread between passengers and shuttle attendant
The shuttle is a trial project that may experience service interruptions due to inclement weather or other factors. By booking ahead, we can contact you directly with any service alerts.
Infant and child car seats cannot be accommodated, which is why children under the age of 8 are not permitted.
In case of an Emergency
Personnel will assist customers to safely exit the AV shuttle during emergency situations. In the event of an evacuation:
Listen for public address announcements from shuttle safety attendants or emergency services personnel.
Follow instructions provided by shuttle safety attendants or emergency services personnel.
Leave large personal objects behind, such as bags or luggage.
For customers with disabilities and customers unable to self-evacuate:
Safety attendants will kneel vehicles and/or deploy ramps for customers who may be unable to self-evacuate from vehicles, including customers who use a mobility device, and/or have mobility restrictions or other disabilities.
Should customers need further assistance, safety attendants will seek to determine what assistance may be required and provide it if safe to do so, particularly in the event a ramp cannot be used during an emergency situation.
Safety attendants will advise the operation control or emergency services personnel about customers who need further assistance and depending on the circumstances, it may be necessary to wait for emergency services personnel to attend and provide assistance.
In the event it is not possible to wait for emergency services personnel, safety attendants or other transit services personnel will provide assistance to help customers get off vehicles and to reach a safe location. It may be necessary in these circumstances to leave customers’ mobility devices onboard the vehicles.
Ride Bookings and Service Delivery
The West Rouge Automated Shuttle is free for all users. TTC or GO Transit fare must be paid when connecting to those services.
Shuttle passengers must book rides to include only passengers within their own household. Companions of passengers with disabilities can be outside the household.
Due to Covid-19, the shuttle can carry a maximum of 5 passengers.
If one passenger is using a mobility device, they are limited to bringing only 1 companion due to space constraints.
Children under the age of 8 are not permitted on the shuttle at this time because the shuttle cannot accommodate child restraint seats. Clarification on existing legislation about car seats is needed from the Ministry of Transportation (MTO) and while we wait for that clarification, we are only accepting passengers 8 years of age and older. We will provide an update if this changes over the course of the trial.
If you are unable to use the ride you have booked, please cancel as soon as possible to enable someone else to use that ride. Any passenger not attending for 3 scheduled rides may be prevented from making further bookings.
The AV shuttle may be impacted by adverse weather and service may be cancelled on short notice.
If service is cancelled, registered passengers will receive a message on the mobile phone number or email address provided at the time of booking.
In the event of cancellation, riders are encouraged to use TTC routes 54A Lawrence East or 954 Lawrence East Express which can be found at the bus loop at Lawrence Ave and Starspray Blvd or at the GO Station. Toronto Bike Share is also available in the shuttle service area.
Any shuttle passengers who are also Wheel Trans customers will be provided with alternative Wheel Trans service in the event of shuttle cancellation.
We will make every effort to keep the shuttle running on schedule but cannot guarantee on-time arrival.
All passengers are required to wear face masks to help prevent the spread of COVID-19.
The shuttle may stop abruptly. All passengers must stay seated and use the seatbelts provided.
Please refrain from distracting the shuttle attendant while the vehicle is in motion.
Service animals are welcome. Other pets are permitted if they fit in a crate or on a passenger’s lap.
Food or drink must be carried in closed containers. No food or drink can be consumed on board.