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Are you being abused?
Information about shelters and services for victims of violence
Mental health
If you are in crisis
Emergency shelter
If you are in need of emergency shelter call
 311 or
Central Intake 416-338-4766; 1-877-338-3398 (toll-free, GTA only)
Want to leave the street behind?
Call 416-392-0090, 24 hours a day
Abuse
Find information on shelters and services for victims of violence:
Drop-ins
Over 50 drop-in centres across Toronto provide basic services such as food and showers as well as help to find housing or stay housed. For a list of drop-in centres and contact information, see Toronto Drop-in Network .
The Assessment and Referral Centre located at 129 Peter Street, phone 416-392-0090; open 24 hours for single adults, couples and youth who are street involved.
Emergency Shelter
Leave the street behind
Those who are street involved and want a break from the weather and the street can go to the Streets to Homes Assessment and Referral Centre at 129 Peter Street (at Richmond).
Walk-in housing services available 9 am-12 pm Monday to Friday.
Referrals and transportation assistance to available emergency shelter beds on offer to walk-ins from 8 pm to 8 am.
Call 416 392-0090, 24 hours a day.
As always, clients can access emergency shelter by calling 311 or Central Intake toll-free from any phone booth 1-877-338-3398.
Does your family need help to stay in your home?
Contact your nearest Housing Help Centre. See the Guide to Services for People who are Homeless for a list of housing programs.
Employment/Training
Food/Meals
Health/Mental Health
Health
- Aids and Sexual Health Information, Toronto Public Health
416-392-2437; 1-800-668-2437
Call to speak to a counsellor or to locate a nearby sexual health clinic.
- Community Care Access Centre (CCAC) 416-506-9888;
1-866-243-0061
CCAC can help people access home care services and navigate community supports and health agencies.
- Community Health Centres 1-866-532-3161
To find the centre nearest, call the INFOline or see Health Services in Your Community
- Sherbourne Health Bus 416-324-4170 or 416-881-3300 (mobile)
- Drug and Alcohol Helpline
1-800-565-8603
Information about drug and alcohol treatment services in Ontario.
- The Works 416-392-0520
Toronto Public Health's needle exchange program also provides testing and immunization, condoms, methadone maintenance and referrals to other services.
- 211 Toronto Health Services
- Telehealth Ontario 1-866-797-0000
A free confidential telephone service for general health information or advice. No health card required.
Mental Health services
Mental health resources
Housing
See also:
Immigrants/Refugees
Income
- Canada Child Tax Benefit 1-800-387-1193
The Canada Child Tax Benefit is a tax-free monthly payment made to eligible families to help cover the cost of raising children under age 18.
- Canada Pension Plan (CPP) 1-800-277-9914
A contributory, earnings-related social insurance program.
- Employment Insurance (EI) 1-800-206-7218
Provides temporary financial assistance for unemployed Canadians.
- Guaranteed Income Supplement (GIS) 1-800-277-9914
The Guaranteed Income Supplement provides additional money, on top of the Old Age Security pension, to low-income seniors living in Canada.
- Old Age Security (OAS) 1-800-277-9914
Provides a modest pension at age 65 if you have lived in Canada for at least 10 years. If you are a low-income senior, you may be eligible for other benefits as early as age 60.
- Ontario Works (OW) 416-392-2956 (Toronto)
If you require social assistance, please contact Toronto Employment and Social Services.
- The Ontario Disability Support Program (ODSP)
1-800-808-2268
For people with disabilities who are in financial need. ODSP is delivered by the Ministry of Community and Social Services.
- Ontario Child Benefit 1-800-821-7770
The Ontario Child Benefit is a provincial program that
helps low-income families provide for their children under age 18.
Insurance for Tenants, Landlords and Homeowners
Before disaster strikes, get the right insurance to protect yourself and family. Contact an insurance broker or company or call:
Insurance Bureau of Canada 416-362-9528; 1-800-387-2880
Pets/Service Animals
For information on pet services at the City of Toronto call 311.
Toronto Animal Servcies 416-338-PAWS (7297)
Provides 24-hour emergency response for missing pets; call to report animals left behind in an evacuation.
Seniors
Tenants/ Landlords
Residential Tenancies Act is the law that governs landlord and tenant relations in Ontario.
Youth
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