Contact 311 to submit a service request for mail out of an application or to find out the status of your submitted application, you may follow up by responding to the email address found on the application form. Visit the City of Toronto website to print the form.
You may elect to opt in or out of City collection services. To do this, only the authorized property owner can enroll and must provide authorization, you will need to complete the Opting In/Opting Out of Solid Waste Management Collection form.
Opting Out - Cancelling City Collection services for Single Family - Houses/RUAC (Residential units above commercial)
- City waste collection is an all-or-nothing service. The decision to opt out of City waste collection means that your property is no longer eligible for City collection of any materials.
- For Residential customers opting out of collection, all bins assigned to the property will need to be picked up and returned to the City of Toronto in order for billing to end. Please ensure bins are visible and accessible for Solid Waste Management staff to collect them.
- When moving, bins remain the property of the City and must remain at the property. The completion of an Opt-Out form is not required.
If you are renovating or demolishing a home or are traveling and require a decreased level or no solid waste collection for a period of six (6) months or more, you have the following options:
- You may opt out via completion of the above form;
- Continue to pay for a reduced level of solid waste collection services by downsizing your bin.
NOTE: Should you choose neither option, you will be charged for the bin we have on file for your address regardless of whether or not waste was set out for collection.
Opting In - Reinstating City Collection services for Single Family - Houses/RUAC (Residential units above commercial)
- Eligible services include garbage, recyclables, organics, yard waste, electronic waste, household hazardous waste, and oversized items.
- Under the Solid Waste Management Fee structure, residential properties receiving City collection services are charged a fee.
- For Single Family customers opting into collection, you must complete an Opt In form and submit it to swmsupport@toronto.ca.
- Please allow 3 business days to process the application and up to 2 weeks for changes to the collection service to take effect.
For more information on canceling or reinstating City solid waste collection, please visit the City of Toronto website.
Opting Out - Apartments/Condominium & Non-Residential Customers, please visit the City of Toronto website to opt out of City waste collection service and complete the application form.
Opting In - Apartments/Condominiums & Non-Residential Customers, to re-enroll in City waste collection services, please email Solid Waste Management Services with all pertinent details, such as name, address, and phone number, staff will contact you to discuss.
