Upsize or Downsize a Garbage Bin

Refer to Garbage Bin Sizes & Fees for all applicable fees for the current year. There is no fee for downsizing your Garbage Bin.

Eligibility

  • You live in a house or an apartment above a business.
  • You receive waste collection from the City.

How to Exchange Your Garbage Bin for a Different Size

  1. Make sure you have the following information ready before submitting a service request:
    • Full name (requester must be the utility bill holder)
    • Email address
    • Phone number
    • Address
    • Bin serial number (located on the front of the bin). When submitting the service request, ensure the serial number shown in the form matches the serial number on the bin you have. If the serial number does not match, report a missing Garbage Bin.
      • Serial number format: #65G######
  2. Submit a service request for the bin size you want:
  3. Get your bin ready.
    • Your bin can be placed at the curb on your usual collection day. Once emptied, your bin should be placed back on your property.
    • Place your bin on your property where it is accessible and visible from the street for staff to pick up. (Do not place the bin in your backyard, behind a gated fence, etc.)
    • If you have laneway collection, place your bin at the front of your property.

What to Expect

  • Most Garbage Bins are exchanged within 14 business days.
  • Because garbage is collected on alternating weeks, it may take more than one collection cycle for the exchange to occur. Your bin will be exchanged within two business days following garbage collection.
    Scheduled Collection Day Garbage Bin Exchange Days
    Tuesday Wednesday, Thursday
    Wednesday Thursday, Friday
    Thursday Friday, Monday
    Friday Monday, Tuesday
  • There will be two attempts to exchange your bin. If staff cannot locate your bin on the first attempt, they will leave a notice and a second attempt will be made within five business days.
  • Learn how to request additional Garbage Bins or Green Bins. If you need to upsize, downsize or add another blue bin (recycling), visit the Circular Materials website or call 1-888-921-2686.