Please try your current bin out for several collection cycles to confirm if you really need to make a change.
A service request to exchange a garbage or recycling bin to a different size bin can be submitted online at: https://www.toronto.ca/311 . If your bin is damaged, please submit a service request for a damaged bin.
Bin Exchange process:
- Your request will be completed within 14 business days.
- Day Collection: The bin exchange will take place on the next two business days following collection day.
- Night Collection: The bin exchange will take place on the next two business days following collection night.
- It may take two business days to complete. If your bin is not exchanged on the first business day following collection, the crew will exchange the next business day.
- Please ensure that the bin contains no waste and is on your private property, but still accessible, visible to the crew from 7 am to 7 pm.
- There will be two attempts to exchange your bin. If your bin isn't exchanged during the first attempt, the crew will leave a notice and make a second attempt within 5 business days.
- Note: it may take more than one collection cycle for the bin to be exchanged. For example, a service request for a bin exchange will not occur in the week it is submitted, the first opportunity for an exchange will be on your next collection week.
| Scheduled Garbage / Recycle Day | Bin Exchange Date |
|---|
| Tuesday | Wednesday, Thursday |
| Wednesday | Thursday, Friday |
| Thursday | Friday, Monday |
| Friday | Monday, Tuesday |
In order to submit a service request, you need to have the serial # from the garbage/recycle bin located on the front of the bin, (Examples of garbage bin serial #65G###### and recycle bin serial #35R######), place this number in the service request form to identify the bin. The contractor will confirm the bin belongs to you before the bin is exchanged/replaced.
Front/Side Door Collection customers - Bin Exchanges/Repairs
Homeowners should place the bin at the curbside if able to do so, otherwise, leave the bin at the front/side door location.
Addresses with laneway collections - Bin Exchanges/Repairs
Residential and RUAC properties - if you normally receive collection in a laneway, place your bin at the front of your property for bin exchanges/repairs. If your bin was missed for collection due to the repair/ exchange, please call 311 to submit a service request or create it online at https://www.toronto.ca/311/.
Exchange process for Residential Units Above Commercial (RUAC):
- Owner/agents calling where they do not have "private property" to leave the bin out where it's visible and accessible for repair/replacement/exchange.
- The bin must be visible and accessible from the street line for the crew to repair the bin (please note laneway instructions above). Bins cannot be left out on City property for more than 24 hours. For RUAC Night collections leave the bin out the day following your collection night (i.e.: 7:00 am. to 7:00 pm.) for the contractor to exchange.
- There is no fee charged to replace the bin with the properly ordered size.
