Fleet Services – Complaints & Compliments

Feedback from our customers is critical to our success. We are committed to listening and improving our services and in responding to our customers in an open, transparent, and timely manner.

For general inquiries or compliments, please contact Fleet Services at fleetservices@toronto.ca and provide your details.

Complaint Procedure

This complaint handling procedure is established to provide the public with clear steps to follow when making a complaint and to ensure each is handled fairly and efficiently.

If you have a safety concern or complaint about a City vehicle or how it is being operated, we want to hear about it. Please email Fleet Services at fleetservices@toronto.ca, and provide the following information:

1. Date of incident
2. Time
3. Location (street/intersection or address)
4. Unit number on the side of the vehicle
5. Licence plate number on the vehicle
6. Vehicle description (colour, make/model, etc)
7. Description of complaint, what happened and who was involved
8. If there are any pictures or video available, please provide them.
9. Contact information of complainant (Name, phone number or email)

Your complaint will be reviewed and appropriate action will be taken.  Thank you for your submission.

Escalation

If you are not satisfied with the results of this service request, please contact Fleet Services at fleetservices@toronto.ca and ask that your complaint be forwarded to the appropriate Manager.

If you remain unsatisfied, please ask that your Service Request be escalated to the appropriate Director.

If the matter is still not resolved, please contact the City of Toronto Ombudsman’s Office.