A great city needs a shared vision, and a great public service needs a shared commitment. The Corporate Strategic Plan gives us that shared vision and commitment.

Toronto Public Service’s Corporate Strategic Plan sets out our highest priorities and creates a common understanding of the work the City will focus on to be successful, to deliver a high quality of life for residents, businesses and visitors, and to earn the trust and confidence of Torontonians, City Council and staff.

The plan is guided by City Council’s vision, Toronto’s motto and the Toronto Public Service’s mission. It identifies our organization’s strategic areas of focus and is grounded in our commitment to our people, partnerships, and performance. The Plan identifies six key priorities for the Toronto Public Service, expected results and strategies, plans and initiatives that we will deliver on to meet Council’s directives. Combined, these elements focus the City’s leadership and guide staff on how their work fits into the City’s overall long-term goals.

Read the entire Corporate Strategic Plan document.

Read a one page summary of the Corporate Strategic Plan.

Vision, Motto and Mission

Vision

  • Toronto is a caring city
  • Toronto is a clean, green and sustainable city
  • Toronto is a dynamic city
  • Toronto invests in quality of life

Motto

  • Diversity Our Strength

Mission

  • To serve a great city and its people

We understand that trust must be earned

Toronto’s governance relies on a relationship built on trust and confidence between the Toronto Public Service, Torontonians, and City Council. Critical to earning and improving trust and confidence is providing good government.

Trust, confidence and good government require a set of relationships to work well. The results when they do is a shared vision for Toronto, strategies to deliver on that vision, and valued municipal services.

Graphic illustrating the relationships based on trust and confidence between Toronto residents, City Council and the Toronto Public Service in the continued delivery of Toronto's municipal government. The graphic shows three circles labeled "Torontonians", "Public Service" and "City Council". These three circles are arranged in a triangle formation with a set of arrows running between each circle in opposite directions, showing that they are all interdependent. Between each circle are a set of arrows, one pointing one direction towards one circle, the other pointing towards the other circle. Each arrow has a word associated with it, although the words are different depending on the arrow. Between the "Torontonians" circle and the "City Council" circle: - the arrow pointing from "Torontonians" to "City Council" says "Aspirations" - the arrow pointing from "City Council" to "Torontonians" says "Leadership" - In the space between the "Torontonians" circle and "City Council" circle, above the arrows, is the word "Vision" . Between the "Torontonians" circle and the "Public Service" circle: - the arrow pointing from "Torontonians" to "Public Service " says "Taxes & Fees" - the arrow pointing from "Public Service" to "Torontonians" says "Services" - In the space between the "Torontonians" circle and the "Public Service" circle, above the arrows, is the word "Valued Municipal Services" . Between the "Public Service" circle and the "City Council" circle: - the arrow pointing from "Public Service" to "City Council" says "Advice" - the arrow pointing from "City Council" to "Public Service" says "Direction" - In the space between the "Public Service" circle and "City Council" circle, above the arrows, is the word "Strategy".

 

We understand that trust must be earned. That it is something we must work at and demonstrate through our actions. We will regularly ask City Council and the public to measure their trust and confidence in the City. The results will show us how we are doing and where to focus our attention.

To read more about the relationships between Torontonians, City Council and the Public Service see Appendix A.

What the Toronto Public Service does each day matters

We go nowhere without our people. Achieving City Council’s vision for Toronto and delivering on its directions would not be possible without the dedicated, committed and skilled staff of the Toronto Public Service. Our reputation as public servants depend on the care and judgement we demonstrate as stewards of the public’s trust.

Staff working for the City make a difference in Toronto’s communities. The Toronto Public Service offers a wide range of career choices and a respectful, diverse, safe and healthy workplace. We are committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities which we serve. We are one of the Greater Toronto’s Top Employers and one of Canada’s Top 100 Employers, Best Diversity Employers, and Top Family Friendly Employers.

Our Workplace Culture

As an organization we are building a culture where all employees are engaged in our mission to serve a great city and its people. We know that building a positive workplace culture that reflects the City’s ethics and values, and builds trust and confidence with the public and staff, will shape how our people work and interact day-to-day. Our leadership teams understand that they play a critical role and are accountable in building that positive workplace culture, so that collectively we achieve Toronto’s vision, motto and mission.

Being Respected, Empowered and Valued

We trust each other, are empowered to express our ideas and openly consider other points of view. We all have opportunities to contribute and make decisions, and are encouraged to learn and grow.

Embracing Diversity and Inclusion

We model the diversity of the communities we serve and embrace our differences. We are receptive to a diversity of perspectives and treat others as they want to be treated.

Making a Difference

We are innovative, professional and customer-focused in our approach to delivering services, so that we can make a difference in people’s lives. We support staff in all job roles to contribute ideas, we let them know that they matter and encourage them to apply new ways of thinking.

Working Together

We believe in teamwork, collaborating across divisions and engaging with all levels to achieve common goals. We support each other, work together for the benefit of all, and communicate honestly and respectfully.

We will be intentional and actively seek partnerships that support programs and services which improve the quality of life in Toronto

Toronto’s success decades from now will be measured on how we work with our partners. Achieving our vision and carrying out our mission requires the City to work with residents, other governments, institutions, the private sector, the not-for-profit sector, and Indigenous peoples.

We must be specific and strategic in our partnerships by defining the results we are trying to achieve, our partners’ roles and responsibilities, and how we will work collectively to achieve those results. Addressing many of the challenges facing Toronto – such as gun violence, a shrinking middle class, regional transit and transportation, and precarious employment – will require us to work collaboratively. This is true within our organization as well – each service must support the others to achieve success.

Our close partnership with other governments matter deeply, including neighbouring municipalities in the region and the Governments of Ontario and Canada. The City is an important partner in achieving the shared outcomes of the region, province, and country. To be most effective, we must focus on identifying shared outcomes, making real progress towards achieving them and institute steady, focused leadership towards improved quality of life for all.

Toronto will be an even greater city in the future as governments, businesses, not-for-profit organizations, community groups, Indigenous peoples, universities and colleges, institutions and residents work in better, closer partnership together.

A disciplined approach to continuous improvement

The City has the important responsibility of delivering a wide array of programs and services under the pressures of increasing service demands, competing priorities and limited funding. The Toronto Public Service uses corporate performance management methods and tools to help us manage our programs and services in a consistent, effective and efficient way.

Our corporate performance management system considers five main areas.  For greater details for each of these areas, see Appendix C.

Corporate Performance Management System

Five-stage cycle of City of Toronto's Corporate Performance Management System, as arranged in a circle with an arrow progressing through each stage to demonstrate the inter-relationships, dependency, succession stages and general cycle of operation for the City's Corporate Performance Management System. The City of Toronto's five-stage cycle for Corporate Performance Management are: 1) Service Review and Improvement 2) Service-based Budgets 3) Performance Measurement & Accountability 4) Leadership Performance & Staff Development 5) Enterprise Risk Management At number 5, the City's Corporate Performance Management assumes that at least some of its work will be proceeding back to the efforts of number 1 to start the cycle again.

A clear focus on achieving our long-term vision for Toronto while delivering our day-to-day services with excellence

This Plan establishes six priorities – two corporate priorities and four strategic priorities – to guide our organization in the coming years. These priorities were determined based on what we heard from the public, directions and budget decisions we received from City Council, discussions among the City’s leadership teams, and in response to the challenges facing Toronto and other major urban areas.

Equity

We recognize the barriers presented by discrimination and the disadvantages faced by equity-seeking groups and vulnerable populations. The City strives to create and sustain equity in government, including how we measure our impact, our financial decisions, and deliver services. In everything we do, we work towards realizing equitable outcomes for our residents.


Corporate Priorities

Our Corporate Priorities are what we will focus on to improve the performance of our organization. Success in these priorities will result in a more resilient, effective and efficient organization, able to face challenges and seize opportunities.

  • Financial sustainability

    We will work and partner to ensure value and affordability for taxpayers, adequately fund municipal services and infrastructure, make needed investments in the city, and improve our financial health. We will make informed financial decisions and effectively manage resources for Toronto’s future.

    Find out more details about the Corporate Strategic Plan’s Corporate Priority: Financial sustainability.

  • A well-run City

    We will have a committed, engaged and diverse workforce. We will improve the lives of residents, businesses, and visitors by providing simple, reliable and connected services that anticipate changing customer needs. We will build trust and confidence in local government.

    Find out more details about the Corporate Strategic Plan’s Corporate Priority: A well-run City.


Strategic Priorities

Our Strategic Priorities are what we will focus on to improve quality of life for Torontonians. Success in these priorities will result in more livable, healthy, safe, prosperous, affordable and resilient Toronto.

  • Maintain and create housing that’s affordable

    We are committed to a city where families and individuals live in safe, stable and affordable housing with respect and dignity.

    Find out more details about the Corporate Strategic Plan’s Strategic Priority: Maintain and create housing that’s affordable.

  • Keep Toronto moving

    We are committed to a city with safe, affordable and accessible transportation choices for people and goods.

    Find out more details about the Corporate Strategic Plan’s Strategic Priority: Keep Toronto Moving.

  • Invest in people and neighbourhoods

    We are committed to a city that protects and improves quality of life for all including safety, health, and social and economic well-being and inclusion.

    Find out more details about the Corporate Strategic Plan’s Strategic Priority: Invest in people and neighbourhoods.

  • Tackle climate change and build resilience

    We are committed to fighting climate change and preparing our city government, our economy, our ecosystems, and our communities, especially the most vulnerable communities, for a changing climate.

    Find out more details about the Corporate Strategic Plan’s Strategic Priority: Tackle climate change and build resilience.

How We Will Get There

Implementation of the Corporate Strategic Plan is led by the Senior Leadership Team with support from across the organization.

All members of the Toronto Public Service have a role in implementing this Plan. We all must work to build trust and confidence with Torontonians and City Council. It’s the Toronto Public Service that serves this great city and its people. We can only be a high performing organization through the hard work, dedication, and talent of our staff. Our partnerships with others will result in improved quality of life in Toronto. Many staff work directly on the priorities in this Plan – ensuring financial sustainability, helping us be a well-run city, creating housing that’s affordable and helping Torontonians along the housing continuum, keeping Toronto moving, investing in our people and neighbourhoods, and addressing climate change. Many other staff work to support these priorities and ensure staff have the tools and resources they need to deliver excellent services every day.

Divisional service and work plans, and the implementation of strategies and initiatives, are used by the Corporate Leadership Team to manage their division’s work to align and advance the Corporate Strategic Plan. Progress towards achieving the results in the plan will be reported out to City Council and the public. It will be clear how we’re doing and what we may need to do better. Refer to the complete list of the City’s services and programs.