You can submit a compliment or complaint regarding a City of Toronto Security Guard or Contract Security Guard at a facility.

We encourage you to take a moment to let us know when you’ve had an excellent customer service experience.

Compliments can be emailed to andrew.robinson@toronto.ca.

Recent Compliments

I wanted to express my admiration of the way Security handled a vital signs absent medical incident last night at Toronto Union Station. I witnessed the victim collapse and remained in the area until emergency response arrived…the speed of Security’s response, and ability to assist the victim while interacting with the public in a professional manner at the same time was very impressive.Peter

Internal or external complaints made about any security issue in general should be addressed to:

Director, Corporate Security
Corporate Security, City of Toronto
Metro Hall
55 John St., 7th Floor
Toronto, ON M5V 3C6

Two processes exist for making a formal complaint about any Security Guard.

Option 1: Filing a Complaint with the Director, Corporate Security, City of Toronto

Any member of the public or City of Toronto employee can file a written complaint with the Director, Corporate Security which will be promptly and properly investigated.

All complaints are to be sent, in writing to:

Director, Corporate Security
Corporate Security, City of Toronto
Metro Hall
55 John St., 7th Floor
Toronto, ON M5V 3C6

Option 2: Filing a Complaint with the Private Security and Investigative Services Branch, Ministry of Community Safety and Correctional Services

Under the Private Security And Investigative Services Act, 2007, a member of the public may file a formal complaint about the conduct of a security guard, private investigator or a licensed security business.

The Ministry provides a Public Complaint Form that details which information must be included.

See the Ministry of Community Safety & Correctional Services for information on how to submit a complaint.