The Information & Technology Division (I&T) at the City of Toronto provides leadership for the planning, development and management of the City’s information technology systems.

Customer Service Standards

  • Email: all emails will be acknowledged within 48 hours
  • Telephone and voicemail: All calls and voicemails from both internal and external customers will be returned within one business day

Service Standards

  • Open Data requests: email, phone, Twitter: response within one business day
  • Digital files and maps: email, phone, Twitter: response within one business day

 

Review I&T’s feedback and complaints process.