Information & Technology – Customer Service Standards
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The Information & Technology Division (I&T) at the City of Toronto provides leadership for the planning, development and management of the City’s information technology systems.
- Website availability: 99.95 per cent
- Telephone availability: 99.95 per cent
- Email availability: 99.95 per cent
- Open Data – email request: response within one business day
- Digital files and maps: response within one business day