Toronto has some of Canada’s fastest internet infrastructure, yet there continues to be a digital divide that separates people who do and do not have access to the internet at home. The COVID-19 pandemic has deepened this divide and exacerbated the resulting inequalities. The City has been working with several Higher Education Institutions to research and better understand these challenges.

The following reports explore various elements of the digital divide (also referred to as digital exclusion), and how to improve digital accessibility in the City.


Mapping Toronto’s Digital Divide Toronto Metropolitan University, Leadership Lab and Brookfield Institute 

A multi-year comprehensive survey of digital access and affordability trends in Toronto households. This research provides the City with the evidence needed for policy planning that redresses the key components of digital inequities: affordable access, skills and tools, and community level social supports.  

SDG Digital Inclusion Framework University of Toronto, Media Ethics Lab

This report provides commentary and recommendations on how the City of Toronto’s digital inclusion and digital equity initiatives can align to help accelerate progress towards UN Sustainable Development Goals (SDGs).

Digital Access for Jane Finch Youth: Phase 1 Report York University, Institute for Research on Digital Literacies

This project examines the experiences of high school students (aged 13-18) navigating emergency remote learning. The focus is on youth living in the Jane Finch community within Toronto.


Dimensions of Digital Inclusion Toronto Metropolitan University

This report offers insights on programs designed to increase digital inclusion with a dual focus on digital literacy and on options to make internet services more affordable.