The use of Digital Infrastructure is one of many tools to help the City achieve its strategic goals and priorities. As the use of digital infrastructure to provide City services and manage assets evolves, how information is collected, used, managed and protected must also advance. The Digital Infrastructure Strategic Framework (DISF), formerly known as the Digital Infrastructure Plan, will modernize and formalize the roles, functions and procedures within which digital infrastructure decisions at the City are made.
City Council adopted the DISF at its meeting of April 6, 2022, as the guiding direction for Digital Infrastructure Initiatives undertaken by the City. The City’s Technology Services division is leading DISF implementation. Please contact firstname.lastname@example.org if you have any questions.
Digital Infrastructure is defined as: all technology assets that create, exchange or use data or information in a digital form as a part of their operation, as well as all data collected or used by the aforementioned technology assets. Examples of Digital Infrastructure include:
The DISF is founded on six Principles, each of which articulates a vision for the use of Digital Infrastructure in Toronto.
Digital Infrastructure can help improve the quality of life of Torontonians in a variety of ways. Some examples include reducing the digital divide, as well as improving opportunities for participation, inclusion and wellbeing. However, any benefits must be weighed against potential harms that could arise through the reinforcement of existing – or creation of new – barriers (digital or physical). The working principles provide guidance when deciding if a proposed use of Digital Infrastructure is:
Digital Infrastructure will be used to create and sustain equity, inclusion, accessibility and human rights in its operations and outcomes. Digital Infrastructure will be flexible, adaptable, interoperable and responsive to the needs of all Torontonians, including equity-seeking groups, Indigenous people, those with accessibility needs and vulnerable populations.
Digital Infrastructure will enable high-quality, resilient and innovative public services, and support evidence-based decision-making.
Digital Infrastructure will contribute to positive social, economic and environmental benefits by supporting the success of Toronto’s residents, businesses, academic institutions and community organizations.
Toronto’s digital infrastructure will operate in a way that protects the privacy of individuals in accordance with legislative requirements, and be safe from misuse, hacks, theft or breaches.
Decisions about Digital Infrastructure will be made democratically, in a way that is ethical, accountable, transparent and subject to oversight. Torontonians will be provided with understandable, timely and accurate information about the technologies in their city, and opportunities to shape the digital domain.
The City will maintain control in the selection, use and design of its digital infrastructure, so that it – and its residents – can act with autonomy and in a self-determined manner within the digital realm.
The draft Digital Infrastructure Plan (DIP) has been developed in consultation and collaboration with stakeholders, members of the pubic, and other community partners. Resources from the consultations include:
Virtual public consultations (DiscoTech: Discover Technology) were held on September 28 and 29. At these meetings, participants were provided with an overview of the DIP and had the opportunity to ask questions of staff, review the draft DIP, and provide feedback to the project team.
After the public consultations, three (3) drop-in sessions with the project team took place that provided an opportunity for interested people to speak directly with the project team and ask more in-depth questions related to the DIP.
A draft DIP Engagement Summary Report is available for download and review.
A virtual public consultation (DiscoTech: Discover Technology) related to Digital Autonomy was held on June 21, 2021. Materials from that meeting include:
In addition, City Council also:
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