Daily Shelter & Overnight Service Usage

This page reports data on the daily occupancy and capacity of Toronto’s shelter system. It is a daily snapshot of the occupancy and capacity of the system, updated every day except weekends and holidays; data for weekends and holidays are posted on the next business day.

Service location and program-level details are available from 2021 to present in the Daily Shelter & Overnight Service Occupancy & Capacity data set on the City’s Open Data portal. Historic data from 2017 to 2020 for pre-COVID base shelter system programs remain available on the portal in the Daily Shelter Occupancy data set.

Additional information about people experiencing homelessness who are entering and leaving the shelter system each month is available on the Shelter System Flow Dashboard.

To request access to available emergency shelter space, call Central Intake at 416-338-4766 or 1-877-338-3398.

Occupancy Summary Individuals
Total People Accommodated 9,579
Bridging & Triage Programs 520
All Shelter Programs, Total 9,059
Shelter Programs, Room-Based, Total 2,684
Singles Sector Programs, Total 6,374
   Shelter Programs, Singles, Total 4,028
   Allied Services, Total 371
   Temporary Programs, Total 1,975
Temporary Isolation/Recovery Programs 1
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,194 658 7 665 98.9%
   Families, Emergency Shelter Programs 600 193 4 197 98.0%
   Families, Transitional Shelter Programs 340 119 3 122 97.5%
   Families, Motel/Hotel Programs 1,254 346 0 346 100.0%
Single Sector Motel/Hotel, Total 490 245 2 247 99.2%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 4,028 4,028 116 4,144 97.2%
   Emergency Shelter Programs, Total 3,288 3,288 68 3,356 98.0%
      Mixed Adult, Emergency 584 584 24 608 96.1%
      Men, Emergency 1,584 1,584 29 1,613 98.2%
      Women, Emergency 685 685 7 692 99.0%
      Youth, Emergency 435 435 8 443 98.2%
   Transitional Shelter Programs, Total 740 740 48 788 93.9%
      Mixed Adult, Transitional 156 156 23 179 87.2%
      Men, Transitional 196 196 7 203 96.6%
      Women, Transitional 115 115 2 117 98.3%
      Youth, Transitional 273 273 16 289 94.5%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 371 371 3 374 99.2%
   24-Hour Respites 330 330 0 330 100.0%
   24-Hour Women’s Drop-ins 41 41 3 44 93.2%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,925 1,533 16 1,549 99.0%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 1 1 0 1 100.0%
Occupancy Summary Individuals
Total People Accommodated 9,564
Bridging & Triage Programs 490
All Shelter Programs, Total 9,074
Shelter Programs, Room-Based, Total 2,693
Singles Sector Programs, Total 6,380
   Shelter Programs, Singles, Total 4,031
   Allied Services, Total 371
   Temporary Programs, Total 1,978
Temporary Isolation/Recovery Programs 1
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,197 659 7 666 98.9%
   Families, Emergency Shelter Programs 606 194 2 196 99.0%
   Families, Transitional Shelter Programs 340 119 3 122 97.5%
   Families, Motel/Hotel Programs 1,251 346 2 348 99.4%
Single Sector Motel/Hotel, Total 496 247 0 247 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 4,031 4,031 114 4,145 97.2%
   Emergency Shelter Programs, Total 3,292 3,292 65 3,357 98.1%
      Mixed Adult, Emergency 587 587 24 611 96.1%
      Men, Emergency 1,583 1,583 29 1,612 98.2%
      Women, Emergency 685 685 6 691 99.1%
      Youth, Emergency 437 437 6 443 98.6%
   Transitional Shelter Programs, Total 739 739 49 788 93.8%
      Mixed Adult, Transitional 156 156 23 179 87.2%
      Men, Transitional 195 195 8 203 96.1%
      Women, Transitional 115 115 2 117 98.3%
      Youth, Transitional 273 273 16 289 94.5%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 371 371 3 374 99.2%
   24-Hour Respites 330 330 0 330 100.0%
   24-Hour Women’s Drop-ins 41 41 3 44 93.2%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,928 1,536 13 1,549 99.2%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 1 1 0 1 100.0%
Occupancy Summary Individuals
Total People Accommodated 9,551
Bridging & Triage Programs 485
All Shelter Programs, Total 9,066
Shelter Programs, Room-Based, Total 2,691
Singles Sector Programs, Total 6,374
   Shelter Programs, Singles, Total 4,029
   Allied Services, Total 370
   Temporary Programs, Total 1,975
Temporary Isolation/Recovery Programs 1
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,196 658 7 665 98.9%
   Families, Emergency Shelter Programs 602 193 3 196 98.5%
   Families, Transitional Shelter Programs 340 119 3 122 97.5%
   Families, Motel/Hotel Programs 1,254 346 1 347 99.7%
Single Sector Motel/Hotel, Total 495 247 0 247 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 4,029 4,029 115 4,144 97.2%
   Emergency Shelter Programs, Total 3,290 3,290 66 3,356 98.0%
      Mixed Adult, Emergency 588 588 24 612 96.1%
      Men, Emergency 1,582 1,582 29 1,611 98.2%
      Women, Emergency 685 685 5 690 99.3%
      Youth, Emergency 435 435 8 443 98.2%
   Transitional Shelter Programs, Total 739 739 49 788 93.8%
      Mixed Adult, Transitional 156 156 23 179 87.2%
      Men, Transitional 195 195 8 203 96.1%
      Women, Transitional 115 115 2 117 98.3%
      Youth, Transitional 273 273 16 289 94.5%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 370 370 4 374 98.9%
   24-Hour Respites 327 327 3 330 99.1%
   24-Hour Women’s Drop-ins 43 43 1 44 97.7%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,925 1,536 12 1,548 99.2%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 1 1 0 1 100.0%

About the Data

  • Daily reporting includes occupancy, vacancy, and capacity data for the shelter and overnight services system. It is based on a snapshot of the system at 4 a.m.
  • Please note that as of April 23, 2024, hotel-based programs for refugee claimants operated by the Canadian Red Cross Society have been added to the database that supports this reporting. These programs are not new. They have been recategorized to be included in the City’s Daily Shelter & Overnight Service Usage database to more accurately reflect shelter system use in Toronto.
  • Individuals includes a count of all people served in a service area, sector, or program.
  • Reporting of occupancy and capacity is based on the capacity type of programs being reported. Capacity type refers to whether the capacity for a program is measured in rooms or beds.
    • Bed Based Capacity: A program where occupancy is measured at the bed level. Typically applicable for programs with common sleeping areas.
    • Room Based Capacity: A program where occupancy is measured at the room level. Typically applicable to family programs or hotel-based programs where sleeping rooms are not shared between households.
  • Occupancy is reported according to the capacity type of a program, and refers to the number of rooms or beds showing as occupied.
  • Unoccupied rooms or beds is also reported according to capacity type, and refers to the number of rooms or beds that were showing as available for occupancy that were not occupied.
  • Actual capacity provides the total count of available beds or rooms available in the system. It is equal to the occupied capacity plus the unoccupied capacity of a program.
  • The number of total individuals served is greater than the occupancy or capacity in room-based programs, as more than one individual may stay in room based programs where there are couples or family households.
  • Occupancy rate is calculated as occupancy divided by actual capacity. For room-based programs, the occupancy rate is calculated as the number of occupied rooms as a percentage of actual room capacity. For bed-based programs, the occupancy rate is calculated as the number of occupied beds or spaces divided by the actual bed capacity.
  • We will continue to update and improve these data and reporting processes on an ongoing basis, and based on further feedback, in the spirit of continuous improvement.
  • Further definitions about housing & homelessness services can be found in the Housing & Homelessness Services Glossary, which you can find on the Housing Stability Service System Overview web page.