• As part of our COVID-19 response for people experiencing homelessness, the City has activated more than 40 new programs in temporary locations including hotel programs to increase physical distancing in our existing shelter system, of which approximately 25 are currently operating.
  • We have resumed daily point-in-time reporting on the number of clients and spaces in the shelter and overnight services system. This report has also been revised to better reflect available space in the system. Further information on individual site occupancy and capacity is available from the City’s open data portal. Individual sites that are not currently available through the City’s open data portal will be reported here until such time as they can be added to the open data reporting.
  • To request access to available emergency shelter space, call Central Intake at 416-338-4766 or 1-877-338-3398.

November 25, 2020

Occupancy Summary Individuals
All Programs, Total 6,031
Shelter Programs, Family Sector, Total 1,208
Singles Sector Programs, Total 4,787
Shelter Programs, Singles, Total 2,150
Allied Services, Total 262
COVID-19 Programs, Total 2,375
COVID-19 Isolation/Recovery Programs 36

 

Shelter Programs, Families Individuals Occupied Rooms Vacant Rooms Total Rooms Occupancy Rate
Family Sector, Total 1,208 399 30 429 93.0%
Families, Emergency Shelter Programs 610 190 19 209 90.9%
Families, Transitional Shelter Programs 51 17 10 27 63.0%
Families (Motels/Hotels) 547 192 1 193 99.5%

 

Shelter Programs, Singles Individuals Occupied Beds Vacant Beds Total Beds Occupancy Rate
Single Sectors, Total 2,150 2,150 146 2,295 93.6%
Emergency Shelter Programs Total 1,579 1,579 64 1,643 96.1%
Mixed Adult 231 231 33 264 87.5%
Men 810 810 9 819 98.9%
Women 339 339 5 344 98.5%
Youth 199 199 17 216 92.1%
Transitional Shelter Programs, Total 571 571 82 653 87.4%
Mixed Adult 102 102 8 110 92.7%
Men 257 257 35 292 88.0%
Women 87 87 28 115 75.7%
Youth 125 125 11 136 91.9%

 

Allied Services Individuals Occupied Beds/ Spaces Vacant Beds/ Spaces Total Beds/ Spaces Occupancy Rate
Allied Services, Total 262 262 11 273 96.0%
24-hour Respites 206 206 7 213 96.7%
24-hour Women’s Drop-Ins 56 56 4 60 93.3%
Warming Centres    (open during Extreme Cold Weather Alerts) N/A N/A N/A N/A N/A

 

COVID-19 Bed/Space Based Programs Individuals Occupied Beds/ Spaces Vacant Beds/ Spaces Total Beds/ Spaces Occupancy Rate
24-Hour Temporary Response Sites 275 275 35 310 88.7%

 

COVID-19 Room/Unit Based Programs Individuals Occupied Rooms/Units Vacant Rooms/Units Total Rooms/Units Occupancy Rate
Hotels 2,051 1,856 31 1,887 98.4%
Interim Housing 49 39 1 40 97.5%

 

COVID-19 Isolation/Recovery Programs Individuals Occupied Rooms Vacant Rooms Total Rooms Occupancy Rate
COVID-19 Isolation/Recovery Programs Total 36 32 116 148 21.6%

Individual Site Reporting

(Sites listed below are included in summary reporting above)

Individuals Occupied Beds/ Spaces Vacant Beds/ Spaces Total Beds/ Spaces Occupancy Rate
Dixon Hall- 351 Lakeshore Blvd E. Respite 44 44 0 44 100.0%
Fred Victor 1A Strachan Ave. Respite 44 44 1 45 97.8%
Margaret’s 21 Park Rd. Respite 24 24 1 25 96.0%
St. Felix Centre – 25 Augusta Ave. Respite 19 19 0 19 100.0%
St. Felix Centre 69 Fraser Respite 38 38 5 43 88.4%
Warden Woods 705 Progress Ave Respite 37 37 0 37 100.0%
Sistering 24-hour women’s drop-in 15 15 1 16 93.8%
Fred Victor 24-hour women’s drop-in 41 41 3 44 93.2%
Dixon Hall – 354 George Street Response Site 50 50 0 50 100.0%
St. Felix Respite – Esplanade Response Site 28 28 0 28 100.0%
Seaton House Response Site 53 53 9 62 85.5%
Scarborough Women’s Shelter Response Site 61 61 9 70 87.1%
Homes First – Better Living Centre Winter Response Site 83 83 17 100 83.0%
Warming Centre: Better Living Centre N/A N/A N/A N/A N/A
Warming Centre: 129 Peter Street N/A N/A N/A N/A N/A
Warming Centre: 5800 Yonge N/A N/A N/A N/A N/A
Warming Centre: Scarborough Civic Centre N/A N/A N/A N/A N/A

Bar graph describing average nightly number of people served in Toronto's shelter system from January to December

Figures show average nightly occupancy by month in all City of Toronto permanent shelter programs. Statistics are from the Shelter Management Information System which was in use throughout the system by Jan 2011.

 

About the Data

 

  • Daily reporting includes occupancy, vacancy, and capacity data for the shelter and overnight services system. It is based on a snapshot of the system at 4:00 am.
  • Occupancy includes a count of all individuals and, where capacity is measured at the room level, the number of rooms occupied.
  • Vacancy reflects the total number of rooms or beds that were available in the system but not occupied at 4:00 am.
  • Capacity is measured in rooms for family programs and hotel & interim housing COVID-19 response programs. For all other programs, it is reported at the bed or space level. This figure represents all spaces, whether occupied or vacant, that are available in the system at 4:00 am.
  • Occupancy rate is calculated as occupancy divided by capacity. For room-based programs, the occupancy rate is calculated as the number of occupied rooms as a percentage of all rooms available. For bed- or space-based programs, the occupancy rate is calculated as the number of occupied beds or spaces divided by the capacity of beds or spaces.
  • If a shelter or overnight service been advised to suspend new admissions due to a confirmed or suspected outbreak, the site may show vacant beds if the program’s beds are not deactivated in the City’s Shelter Management Information System.
  • We will continue to update and improve these data and reporting processes on an ongoing basis, and based on further feedback, in the spirit of continuous improvement.
  • Please see the Housing + Homelessness Service Glossary for more information about the terms used in this report.