Daily Shelter & Overnight Service Usage

This page reports data on the daily occupancy and capacity of Toronto’s shelter system. It is a daily snapshot of the occupancy and capacity of the system, updated every day except weekends and holidays; data for weekends and holidays are posted on the next business day.

Service location and program-level details are available from 2021 to present in the Daily Shelter & Overnight Service Occupancy & Capacity data set on the City’s Open Data portal. Historic data from 2017 to 2020 for pre-COVID base shelter system programs remain available on the portal in the Daily Shelter Occupancy data set.

Additional information about people experiencing homelessness who are entering and leaving the shelter system each month is available on the Shelter System Flow Dashboard.

To request access to available emergency shelter space, call Central Intake at 416-338-4766 or 1-877-338-3398.

Occupancy Summary Individuals
Total People Accommodated 8,535
Bridging & Triage Programs 35
All Shelter Programs, Total 8,500
Shelter Programs, Room-Based, Total 2,330
Singles Sector Programs, Total 6,170
   Shelter Programs, Singles, Total 3,648
   Allied Services, Total 619
   Temporary Programs, Total 1,903
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,807 556 51 607 91.6%
   Families, Emergency Shelter Programs 576 183 10 193 94.8%
   Families, Transitional Shelter Programs 325 115 0 115 100.0%
   Families, Motel/Hotel Programs 906 258 41 299 86.3%
Single Sector Motel/Hotel, Total 523 241 3 244 98.8%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,648 3,648 183 3,831 95.2%
   Emergency Shelter Programs, Total 2,882 2,882 115 2,997 96.2%
      Mixed Adult, Emergency 589 589 28 617 95.5%
      Men, Emergency 1,323 1,323 58 1,381 95.8%
      Women, Emergency 536 536 13 549 97.6%
      Youth, Emergency 434 434 16 450 96.4%
   Transitional Shelter Programs, Total 766 766 68 834 91.8%
      Mixed Adult, Transitional 202 202 17 219 92.2%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 166 166 17 183 90.7%
      Women, Transitional 117 117 4 121 96.7%
      Youth, Transitional 270 270 20 290 93.1%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 619 619 27 646 95.8%
   24-Hour Respites 459 459 14 473 97.0%
   24-Hour Women's Drop-ins 55 55 13 68 80.9%
Warming Centres 105 105 0 105 100.0%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,853 1,414 3 1,417 99.8%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%
Occupancy Summary Individuals
Total People Accommodated 8,526
Bridging & Triage Programs 39
All Shelter Programs, Total 8,487
Shelter Programs, Room-Based, Total 2,325
Singles Sector Programs, Total 6,162
   Shelter Programs, Singles, Total 3,653
   Allied Services, Total 604
   Temporary Programs, Total 1,905
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,802 555 52 607 91.4%
   Families, Emergency Shelter Programs 576 183 10 193 94.8%
   Families, Transitional Shelter Programs 325 115 0 115 100.0%
   Families, Motel/Hotel Programs 901 257 42 299 86.0%
Single Sector Motel/Hotel, Total 523 241 4 245 98.4%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,653 3,653 177 3,830 95.4%
   Emergency Shelter Programs, Total 2,888 2,888 108 2,996 96.4%
      Mixed Adult, Emergency 593 593 24 617 96.1%
      Men, Emergency 1,317 1,317 63 1,380 95.4%
      Women, Emergency 538 538 11 549 98.0%
      Youth, Emergency 440 440 10 450 97.8%
   Transitional Shelter Programs, Total 765 765 69 834 91.7%
      Mixed Adult, Transitional 202 202 17 219 92.2%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 165 165 18 183 90.2%
      Women, Transitional 117 117 4 121 96.7%
      Youth, Transitional 270 270 20 290 93.1%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 604 604 28 632 95.6%
   24-Hour Respites 457 457 16 473 96.6%
   24-Hour Women's Drop-ins 56 56 12 68 82.4%
Warming Centres 91 91 0 91 100.0%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,855 1,416 3 1,419 99.8%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%
Occupancy Summary Individuals
Total People Accommodated 8,494
Bridging & Triage Programs 39
All Shelter Programs, Total 8,455
Shelter Programs, Room-Based, Total 2,325
Singles Sector Programs, Total 6,130
   Shelter Programs, Singles, Total 3,649
   Allied Services, Total 576
   Temporary Programs, Total 1,905
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,802 555 50 605 91.7%
   Families, Emergency Shelter Programs 576 183 8 191 95.8%
   Families, Transitional Shelter Programs 325 115 0 115 100.0%
   Families, Motel/Hotel Programs 901 257 42 299 86.0%
Single Sector Motel/Hotel, Total 523 241 4 245 98.4%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,649 3,649 179 3,828 95.3%
   Emergency Shelter Programs, Total 2,883 2,883 111 2,994 96.3%
      Mixed Adult, Emergency 592 592 24 616 96.1%
      Men, Emergency 1,312 1,312 67 1,379 95.1%
      Women, Emergency 539 539 10 549 98.2%
      Youth, Emergency 440 440 10 450 97.8%
   Transitional Shelter Programs, Total 766 766 68 834 91.8%
      Mixed Adult, Transitional 202 202 17 219 92.2%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 166 166 17 183 90.7%
      Women, Transitional 117 117 4 121 96.7%
      Youth, Transitional 270 270 20 290 93.1%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 576 576 28 604 95.4%
   24-Hour Respites 456 456 17 473 96.4%
   24-Hour Women's Drop-ins 57 57 11 68 83.8%
Warming Centres 63 63 0 63 100.0%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,855 1,419 3 1,422 99.8%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%

About the Data

  • Daily reporting includes occupancy, vacancy, and capacity data for the shelter and overnight services system. It is based on a snapshot of the system at 4 a.m.
  • Please note that as of April 23, 2024, hotel-based programs for refugee claimants operated by the Canadian Red Cross Society have been added to the database that supports this reporting. These programs are not new. They have been recategorized to be included in the City’s Daily Shelter & Overnight Service Usage database to more accurately reflect shelter system use in Toronto.
  • Individuals includes a count of all people served in a service area, sector, or program.
  • Reporting of occupancy and capacity is based on the capacity type of programs being reported. Capacity type refers to whether the capacity for a program is measured in rooms or beds.
    • Bed Based Capacity: A program where occupancy is measured at the bed level. Typically applicable for programs with common sleeping areas.
    • Room Based Capacity: A program where occupancy is measured at the room level. Typically applicable to family programs or hotel-based programs where sleeping rooms are not shared between households.
  • Occupancy is reported according to the capacity type of a program, and refers to the number of rooms or beds showing as occupied.
  • Unoccupied rooms or beds is also reported according to capacity type, and refers to the number of rooms or beds that were showing as available for occupancy that were not occupied.
  • Actual capacity provides the total count of available beds or rooms available in the system. It is equal to the occupied capacity plus the unoccupied capacity of a program.
  • The number of total individuals served is greater than the occupancy or capacity in room-based programs, as more than one individual may stay in room based programs where there are couples or family households.
  • Occupancy rate is calculated as occupancy divided by actual capacity. For room-based programs, the occupancy rate is calculated as the number of occupied rooms as a percentage of actual room capacity. For bed-based programs, the occupancy rate is calculated as the number of occupied beds or spaces divided by the actual bed capacity.
  • We will continue to update and improve these data and reporting processes on an ongoing basis, and based on further feedback, in the spirit of continuous improvement.
  • Further definitions about housing & homelessness services can be found in the Housing & Homelessness Services Glossary, which you can find on the Housing Stability Service System Overview web page.