Daily Shelter & Overnight Service Usage

This page reports data on the daily occupancy and capacity of Toronto’s shelter system. It is a daily snapshot of the occupancy and capacity of the system, updated every day except weekends and holidays; data for weekends and holidays are posted on the next business day.

Service location and program-level details are available from 2021 to present in the Daily Shelter & Overnight Service Occupancy & Capacity data set on the City’s Open Data portal. Historic data from 2017 to 2020 for pre-COVID base shelter system programs remain available on the portal in the Daily Shelter Occupancy data set.

Additional information about people experiencing homelessness who are entering and leaving the shelter system each month is available on the Shelter System Flow Dashboard.

To request access to available emergency shelter space, call Central Intake at 416-338-4766 or 1-877-338-3398.

Occupancy Summary Individuals
Total People Accommodated 9,764
Bridging & Triage Programs 589
All Shelter Programs, Total 9,175
Shelter Programs, Room-Based, Total 2,772
Singles Sector Programs, Total 6,403
   Shelter Programs, Singles, Total 4,053
   Allied Services, Total 374
   Temporary Programs, Total 1,976
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,289 684 4 688 99.4%
   Families, Emergency Shelter Programs 636 202 0 202 100.0%
   Families, Transitional Shelter Programs 336 118 3 121 97.5%
   Families, Motel/Hotel Programs 1,317 364 1 365 99.7%
Single Sector Motel/Hotel, Total 483 241 0 241 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 4,053 4,053 110 4,163 97.4%
   Emergency Shelter Programs, Total 3,325 3,325 65 3,390 98.1%
      Mixed Adult, Emergency 584 584 23 607 96.2%
      Men, Emergency 1,617 1,617 28 1,645 98.3%
      Women, Emergency 688 688 7 695 99.0%
      Youth, Emergency 436 436 7 443 98.4%
   Transitional Shelter Programs, Total 728 728 45 773 94.2%
      Mixed Adult, Transitional 147 147 17 164 89.6%
      Men, Transitional 196 196 7 203 96.6%
      Women, Transitional 115 115 2 117 98.3%
      Youth, Transitional 270 270 19 289 93.4%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 374 374 5 379 98.7%
   24-Hour Respites 334 334 1 335 99.7%
   24-Hour Women’s Drop-ins 40 40 4 44 90.9%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 49 49 0 49 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,927 1,540 14 1,554 99.1%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%
Occupancy Summary Individuals
Total People Accommodated 9,763
Bridging & Triage Programs 592
All Shelter Programs, Total 9,171
Shelter Programs, Room-Based, Total 2,771
Singles Sector Programs, Total 6,400
   Shelter Programs, Singles, Total 4,050
   Allied Services, Total 375
   Temporary Programs, Total 1,975
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,286 683 4 687 99.4%
   Families, Emergency Shelter Programs 636 202 0 202 100.0%
   Families, Transitional Shelter Programs 336 118 3 121 97.5%
   Families, Motel/Hotel Programs 1,314 363 1 364 99.7%
Single Sector Motel/Hotel, Total 485 241 0 241 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 4,050 4,050 111 4,161 97.3%
   Emergency Shelter Programs, Total 3,319 3,319 69 3,388 98.0%
      Mixed Adult, Emergency 584 584 22 606 96.4%
      Men, Emergency 1,615 1,615 28 1,643 98.3%
      Women, Emergency 688 688 7 695 99.0%
      Youth, Emergency 432 432 12 444 97.3%
   Transitional Shelter Programs, Total 731 731 42 773 94.6%
      Mixed Adult, Transitional 147 147 17 164 89.6%
      Men, Transitional 197 197 6 203 97.0%
      Women, Transitional 115 115 2 117 98.3%
      Youth, Transitional 272 272 17 289 94.1%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 375 375 4 379 98.9%
   24-Hour Respites 334 334 1 335 99.7%
   24-Hour Women’s Drop-ins 41 41 3 44 93.2%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 49 49 0 49 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,926 1,541 13 1,554 99.2%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%
Occupancy Summary Individuals
Total People Accommodated 9,747
Bridging & Triage Programs 590
All Shelter Programs, Total 9,157
Shelter Programs, Room-Based, Total 2,766
Singles Sector Programs, Total 6,391
   Shelter Programs, Singles, Total 4,047
   Allied Services, Total 374
   Temporary Programs, Total 1,970
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,281 682 3 685 99.6%
   Families, Emergency Shelter Programs 631 201 0 201 100.0%
   Families, Transitional Shelter Programs 336 118 3 121 97.5%
   Families, Motel/Hotel Programs 1,314 363 0 363 100.0%
Single Sector Motel/Hotel, Total 485 241 0 241 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 4,047 4,047 110 4,157 97.4%
   Emergency Shelter Programs, Total 3,318 3,318 66 3,384 98.0%
      Mixed Adult, Emergency 584 584 22 606 96.4%
      Men, Emergency 1,612 1,612 28 1,640 98.3%
      Women, Emergency 687 687 7 694 99.0%
      Youth, Emergency 435 435 9 444 98.0%
   Transitional Shelter Programs, Total 729 729 44 773 94.3%
      Mixed Adult, Transitional 147 147 17 164 89.6%
      Men, Transitional 195 195 8 203 96.1%
      Women, Transitional 115 115 2 117 98.3%
      Youth, Transitional 272 272 17 289 94.1%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 374 374 5 379 98.7%
   24-Hour Respites 333 333 2 335 99.4%
   24-Hour Women’s Drop-ins 41 41 3 44 93.2%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 48 48 1 49 98.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,922 1,540 12 1,552 99.2%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%
Occupancy Summary Individuals
Total People Accommodated 9,746
Bridging & Triage Programs 588
All Shelter Programs, Total 9,158
Shelter Programs, Room-Based, Total 2,768
Singles Sector Programs, Total 6,390
   Shelter Programs, Singles, Total 4,052
   Allied Services, Total 375
   Temporary Programs, Total 1,963
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 2,281 682 3 685 99.6%
   Families, Emergency Shelter Programs 631 201 0 201 100.0%
   Families, Transitional Shelter Programs 336 118 3 121 97.5%
   Families, Motel/Hotel Programs 1,314 363 0 363 100.0%
Single Sector Motel/Hotel, Total 487 241 0 241 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 4,052 4,052 106 4,158 97.5%
   Emergency Shelter Programs, Total 3,322 3,322 63 3,385 98.1%
      Mixed Adult, Emergency 583 583 22 605 96.4%
      Men, Emergency 1,613 1,613 27 1,640 98.4%
      Women, Emergency 689 689 7 696 99.0%
      Youth, Emergency 437 437 7 444 98.4%
   Transitional Shelter Programs, Total 730 730 43 773 94.4%
      Mixed Adult, Transitional 148 148 16 164 90.2%
      Men, Transitional 195 195 8 203 96.1%
      Women, Transitional 115 115 2 117 98.3%
      Youth, Transitional 272 272 17 289 94.1%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 375 375 4 379 98.9%
   24-Hour Respites 334 334 1 335 99.7%
   24-Hour Women’s Drop-ins 41 41 3 44 93.2%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 48 48 0 48 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,915 1,535 14 1,549 99.1%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%

About the Data

  • Daily reporting includes occupancy, vacancy, and capacity data for the shelter and overnight services system. It is based on a snapshot of the system at 4 a.m.
  • Please note that as of April 23, 2024, hotel-based programs for refugee claimants operated by the Canadian Red Cross Society have been added to the database that supports this reporting. These programs are not new. They have been recategorized to be included in the City’s Daily Shelter & Overnight Service Usage database to more accurately reflect shelter system use in Toronto.
  • Individuals includes a count of all people served in a service area, sector, or program.
  • Reporting of occupancy and capacity is based on the capacity type of programs being reported. Capacity type refers to whether the capacity for a program is measured in rooms or beds.
    • Bed Based Capacity: A program where occupancy is measured at the bed level. Typically applicable for programs with common sleeping areas.
    • Room Based Capacity: A program where occupancy is measured at the room level. Typically applicable to family programs or hotel-based programs where sleeping rooms are not shared between households.
  • Occupancy is reported according to the capacity type of a program, and refers to the number of rooms or beds showing as occupied.
  • Unoccupied rooms or beds is also reported according to capacity type, and refers to the number of rooms or beds that were showing as available for occupancy that were not occupied.
  • Actual capacity provides the total count of available beds or rooms available in the system. It is equal to the occupied capacity plus the unoccupied capacity of a program.
  • The number of total individuals served is greater than the occupancy or capacity in room-based programs, as more than one individual may stay in room based programs where there are couples or family households.
  • Occupancy rate is calculated as occupancy divided by actual capacity. For room-based programs, the occupancy rate is calculated as the number of occupied rooms as a percentage of actual room capacity. For bed-based programs, the occupancy rate is calculated as the number of occupied beds or spaces divided by the actual bed capacity.
  • We will continue to update and improve these data and reporting processes on an ongoing basis, and based on further feedback, in the spirit of continuous improvement.
  • Further definitions about housing & homelessness services can be found in the Housing & Homelessness Services Glossary, which you can find on the Housing Stability Service System Overview web page.