Daily Shelter & Overnight Service Usage

This page reports data on the daily occupancy and capacity of Toronto’s shelter system. It is a daily snapshot of the occupancy and capacity of the system, updated every day except weekends and holidays; data for weekends and holidays are posted on the next business day.

Service location and program-level details are available from 2021 to present in the Daily Shelter & Overnight Service Occupancy & Capacity data set on the City’s Open Data portal. Historic data from 2017 to 2020 for pre-COVID base shelter system programs remain available on the portal in the Daily Shelter Occupancy data set.

Additional information about people experiencing homelessness who are entering and leaving the shelter system each month is available on the Shelter System Flow Dashboard.

To request access to available emergency shelter space, call Central Intake at 416-338-4766 or 1-877-338-3398.

Occupancy Summary Individuals
Total People Accommodated 9,028
Bridging & Triage Programs 36
All Shelter Programs, Total 8,992
Shelter Programs, Room-Based, Total 2,458
Singles Sector Programs, Total 6,530
   Shelter Programs, Singles, Total 3,779
   Allied Services, Total 834
   Temporary Programs, Total 1,917
Temporary Isolation/Recovery Programs 4
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,919 588 31 619 95.0%
   Families, Emergency Shelter Programs 588 188 5 193 97.4%
   Families, Transitional Shelter Programs 330 116 2 118 98.3%
   Families, Motel/Hotel Programs 1,001 284 24 308 92.2%
Single Sector Motel/Hotel, Total 539 244 0 244 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,779 3,779 205 3,984 94.9%
   Emergency Shelter Programs, Total 3,014 3,014 147 3,161 95.3%
      Mixed Adult, Emergency 582 582 45 627 92.8%
      Men, Emergency 1,412 1,412 62 1,474 95.8%
      Women, Emergency 578 578 13 591 97.8%
      Youth, Emergency 442 442 27 469 94.2%
   Transitional Shelter Programs, Total 765 765 58 823 93.0%
      Mixed Adult, Transitional 205 205 14 219 93.6%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 170 170 13 183 92.9%
      Women, Transitional 112 112 1 113 99.1%
      Youth, Transitional 267 267 20 287 93.0%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 834 834 55 631 132.2%
   24-Hour Respites 519 519 44 563 92.2%
   24-Hour Women's Drop-ins 57 57 11 68 83.8%
Warming Centres 258 258 0 0 0.0%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,867 1,438 3 1,441 99.8%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 4 4 0 4 100.0%
Occupancy Summary Individuals
Total People Accommodated 9,015
Bridging & Triage Programs 36
All Shelter Programs, Total 8,979
Shelter Programs, Room-Based, Total 2,450
Singles Sector Programs, Total 6,525
   Shelter Programs, Singles, Total 3,771
   Allied Services, Total 840
   Temporary Programs, Total 1,914
Temporary Isolation/Recovery Programs 4
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,912 585 31 616 95.0%
   Families, Emergency Shelter Programs 589 188 5 193 97.4%
   Families, Transitional Shelter Programs 330 116 2 118 98.3%
   Families, Motel/Hotel Programs 993 281 24 305 92.1%
Single Sector Motel/Hotel, Total 538 244 0 244 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,771 3,771 192 3,963 95.2%
   Emergency Shelter Programs, Total 3,011 3,011 130 3,141 95.9%
      Mixed Adult, Emergency 578 578 47 625 92.5%
      Men, Emergency 1,414 1,414 60 1,474 95.9%
      Women, Emergency 577 577 11 588 98.1%
      Youth, Emergency 442 442 12 454 97.4%
   Transitional Shelter Programs, Total 760 760 62 822 92.5%
      Mixed Adult, Transitional 206 206 13 219 94.1%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 164 164 18 182 90.1%
      Women, Transitional 112 112 1 113 99.1%
      Youth, Transitional 267 267 20 287 93.0%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 840 840 54 886 94.8%
   24-Hour Respites 518 518 44 562 92.2%
   24-Hour Women's Drop-ins 58 58 10 68 85.3%
Warming Centres 264 264 0 256 103.1%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,864 1,437 3 1,440 99.8%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 4 4 0 4 100.0%
Occupancy Summary Individuals
Total People Accommodated 9,023
Bridging & Triage Programs 36
All Shelter Programs, Total 8,987
Shelter Programs, Room-Based, Total 2,434
Singles Sector Programs, Total 6,549
   Shelter Programs, Singles, Total 3,767
   Allied Services, Total 877
   Temporary Programs, Total 1,905
Temporary Isolation/Recovery Programs 4
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,901 581 35 616 94.3%
   Families, Emergency Shelter Programs 587 187 6 193 96.9%
   Families, Transitional Shelter Programs 330 116 2 118 98.3%
   Families, Motel/Hotel Programs 984 278 27 305 91.1%
Single Sector Motel/Hotel, Total 533 244 0 244 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,767 3,767 233 4,000 94.2%
   Emergency Shelter Programs, Total 3,012 3,012 166 3,178 94.8%
      Mixed Adult, Emergency 577 577 54 631 91.4%
      Men, Emergency 1,418 1,418 69 1,487 95.4%
      Women, Emergency 573 573 15 588 97.4%
      Youth, Emergency 444 444 28 472 94.1%
   Transitional Shelter Programs, Total 755 755 67 822 91.8%
      Mixed Adult, Transitional 206 206 13 219 94.1%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 161 161 21 182 88.5%
      Women, Transitional 111 111 2 113 98.2%
      Youth, Transitional 266 266 21 287 92.7%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 877 877 70 947 92.6%
   24-Hour Respites 517 517 46 563 91.8%
   24-Hour Women's Drop-ins 59 59 9 68 86.8%
Warming Centres 301 301 15 316 95.3%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,855 1,433 6 1,439 99.6%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 4 4 0 4 100.0%

About the Data

  • Daily reporting includes occupancy, vacancy, and capacity data for the shelter and overnight services system. It is based on a snapshot of the system at 4 a.m.
  • Please note that as of April 23, 2024, hotel-based programs for refugee claimants operated by the Canadian Red Cross Society have been added to the database that supports this reporting. These programs are not new. They have been recategorized to be included in the City’s Daily Shelter & Overnight Service Usage database to more accurately reflect shelter system use in Toronto.
  • Individuals includes a count of all people served in a service area, sector, or program.
  • Reporting of occupancy and capacity is based on the capacity type of programs being reported. Capacity type refers to whether the capacity for a program is measured in rooms or beds.
    • Bed Based Capacity: A program where occupancy is measured at the bed level. Typically applicable for programs with common sleeping areas.
    • Room Based Capacity: A program where occupancy is measured at the room level. Typically applicable to family programs or hotel-based programs where sleeping rooms are not shared between households.
  • Occupancy is reported according to the capacity type of a program, and refers to the number of rooms or beds showing as occupied.
  • Unoccupied rooms or beds is also reported according to capacity type, and refers to the number of rooms or beds that were showing as available for occupancy that were not occupied.
  • Actual capacity provides the total count of available beds or rooms available in the system. It is equal to the occupied capacity plus the unoccupied capacity of a program.
  • The number of total individuals served is greater than the occupancy or capacity in room-based programs, as more than one individual may stay in room based programs where there are couples or family households.
  • Occupancy rate is calculated as occupancy divided by actual capacity. For room-based programs, the occupancy rate is calculated as the number of occupied rooms as a percentage of actual room capacity. For bed-based programs, the occupancy rate is calculated as the number of occupied beds or spaces divided by the actual bed capacity.
  • We will continue to update and improve these data and reporting processes on an ongoing basis, and based on further feedback, in the spirit of continuous improvement.
  • Further definitions about housing & homelessness services can be found in the Housing & Homelessness Services Glossary, which you can find on the Housing Stability Service System Overview web page.