Daily Shelter & Overnight Service Usage

This page reports data on the daily occupancy and capacity of Toronto’s shelter system. It is a daily snapshot of the occupancy and capacity of the system, updated every day except weekends and holidays; data for weekends and holidays are posted on the next business day.

Service location and program-level details are available from 2021 to present in the Daily Shelter & Overnight Service Occupancy & Capacity data set on the City’s Open Data portal. Historic data from 2017 to 2020 for pre-COVID base shelter system programs remain available on the portal in the Daily Shelter Occupancy data set.

Additional information about people experiencing homelessness who are entering and leaving the shelter system each month is available on the Shelter System Flow Dashboard.

To request access to available emergency shelter space, call Central Intake at 416-338-4766 or 1-877-338-3398.

Occupancy Summary Individuals
Total People Accommodated 8,733
Bridging & Triage Programs 35
All Shelter Programs, Total 8,698
Shelter Programs, Room-Based, Total 2,399
Singles Sector Programs, Total 6,298
   Shelter Programs, Singles, Total 3,706
   Allied Services, Total 687
   Temporary Programs, Total 1,905
Temporary Isolation/Recovery Programs 1
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,864 566 45 611 92.6%
   Families, Emergency Shelter Programs 589 186 7 193 96.4%
   Families, Transitional Shelter Programs 326 115 4 119 96.6%
   Families, Motel/Hotel Programs 949 265 34 299 88.6%
Single Sector Motel/Hotel, Total 535 244 0 244 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,706 3,706 176 3,882 95.5%
   Emergency Shelter Programs, Total 2,942 2,942 112 3,054 96.3%
      Mixed Adult, Emergency 582 582 25 607 95.9%
      Men, Emergency 1,389 1,389 53 1,442 96.3%
      Women, Emergency 537 537 18 555 96.8%
      Youth, Emergency 434 434 16 450 96.4%
   Transitional Shelter Programs, Total 764 764 64 828 92.3%
      Mixed Adult, Transitional 196 196 21 217 90.3%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 172 172 11 183 94.0%
      Women, Transitional 118 118 2 120 98.3%
      Youth, Transitional 267 267 20 287 93.0%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 687 687 17 704 97.6%
   24-Hour Respites 473 473 5 478 99.0%
   24-Hour Women's Drop-ins 56 56 12 68 82.4%
Warming Centres 158 158 0 158 100.0%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,855 1,429 7 1,436 99.5%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 1 1 1 2 50.0%
Occupancy Summary Individuals
Total People Accommodated 8,721
Bridging & Triage Programs 35
All Shelter Programs, Total 8,686
Shelter Programs, Room-Based, Total 2,399
Singles Sector Programs, Total 6,286
   Shelter Programs, Singles, Total 3,707
   Allied Services, Total 668
   Temporary Programs, Total 1,911
Temporary Isolation/Recovery Programs 1
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,864 566 43 609 92.9%
   Families, Emergency Shelter Programs 589 186 6 192 96.9%
   Families, Transitional Shelter Programs 326 115 4 119 96.6%
   Families, Motel/Hotel Programs 949 265 33 298 88.9%
Single Sector Motel/Hotel, Total 535 244 0 244 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,707 3,707 171 3,878 95.6%
   Emergency Shelter Programs, Total 2,942 2,942 108 3,050 96.5%
      Mixed Adult, Emergency 581 581 25 606 95.9%
      Men, Emergency 1,387 1,387 54 1,441 96.3%
      Women, Emergency 538 538 15 553 97.3%
      Youth, Emergency 436 436 14 450 96.9%
   Transitional Shelter Programs, Total 765 765 63 828 92.4%
      Mixed Adult, Transitional 197 197 20 217 90.8%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 172 172 11 183 94.0%
      Women, Transitional 118 118 2 120 98.3%
      Youth, Transitional 267 267 20 287 93.0%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 668 668 17 685 97.5%
   24-Hour Respites 474 474 4 478 99.2%
   24-Hour Women's Drop-ins 55 55 13 68 80.9%
Warming Centres 139 139 0 139 100.0%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,861 1,431 6 1,437 99.6%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 1 1 1 2 50.0%
Occupancy Summary Individuals
Total People Accommodated 8,677
Bridging & Triage Programs 35
All Shelter Programs, Total 8,642
Shelter Programs, Room-Based, Total 2,397
Singles Sector Programs, Total 6,244
   Shelter Programs, Singles, Total 3,697
   Allied Services, Total 643
   Temporary Programs, Total 1,904
Temporary Isolation/Recovery Programs 1
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,862 566 42 608 93.1%
   Families, Emergency Shelter Programs 589 186 6 192 96.9%
   Families, Transitional Shelter Programs 326 115 4 119 96.6%
   Families, Motel/Hotel Programs 947 265 32 297 89.2%
Single Sector Motel/Hotel, Total 535 244 0 244 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,697 3,697 182 3,879 95.3%
   Emergency Shelter Programs, Total 2,934 2,934 117 3,051 96.2%
      Mixed Adult, Emergency 581 581 26 607 95.7%
      Men, Emergency 1,381 1,381 60 1,441 95.8%
      Women, Emergency 536 536 17 553 96.9%
      Youth, Emergency 436 436 14 450 96.9%
   Transitional Shelter Programs, Total 763 763 65 828 92.1%
      Mixed Adult, Transitional 197 197 20 217 90.8%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 170 170 13 183 92.9%
      Women, Transitional 118 118 2 120 98.3%
      Youth, Transitional 267 267 20 287 93.0%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 643 643 16 659 97.6%
   24-Hour Respites 471 471 6 477 98.7%
   24-Hour Women's Drop-ins 58 58 10 68 85.3%
Warming Centres 114 114 0 114 100.0%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,854 1,428 5 1,433 99.7%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 1 1 0 1 100.0%

About the Data

  • Daily reporting includes occupancy, vacancy, and capacity data for the shelter and overnight services system. It is based on a snapshot of the system at 4 a.m.
  • Please note that as of April 23, 2024, hotel-based programs for refugee claimants operated by the Canadian Red Cross Society have been added to the database that supports this reporting. These programs are not new. They have been recategorized to be included in the City’s Daily Shelter & Overnight Service Usage database to more accurately reflect shelter system use in Toronto.
  • Individuals includes a count of all people served in a service area, sector, or program.
  • Reporting of occupancy and capacity is based on the capacity type of programs being reported. Capacity type refers to whether the capacity for a program is measured in rooms or beds.
    • Bed Based Capacity: A program where occupancy is measured at the bed level. Typically applicable for programs with common sleeping areas.
    • Room Based Capacity: A program where occupancy is measured at the room level. Typically applicable to family programs or hotel-based programs where sleeping rooms are not shared between households.
  • Occupancy is reported according to the capacity type of a program, and refers to the number of rooms or beds showing as occupied.
  • Unoccupied rooms or beds is also reported according to capacity type, and refers to the number of rooms or beds that were showing as available for occupancy that were not occupied.
  • Actual capacity provides the total count of available beds or rooms available in the system. It is equal to the occupied capacity plus the unoccupied capacity of a program.
  • The number of total individuals served is greater than the occupancy or capacity in room-based programs, as more than one individual may stay in room based programs where there are couples or family households.
  • Occupancy rate is calculated as occupancy divided by actual capacity. For room-based programs, the occupancy rate is calculated as the number of occupied rooms as a percentage of actual room capacity. For bed-based programs, the occupancy rate is calculated as the number of occupied beds or spaces divided by the actual bed capacity.
  • We will continue to update and improve these data and reporting processes on an ongoing basis, and based on further feedback, in the spirit of continuous improvement.
  • Further definitions about housing & homelessness services can be found in the Housing & Homelessness Services Glossary, which you can find on the Housing Stability Service System Overview web page.