Daily Shelter & Overnight Service Usage

This page reports data on the daily occupancy and capacity of Toronto’s shelter system. It is a daily snapshot of the occupancy and capacity of the system, updated every day except weekends and holidays; data for weekends and holidays are posted on the next business day.

Service location and program-level details are available from 2021 to present in the Daily Shelter & Overnight Service Occupancy & Capacity data set on the City’s Open Data portal. Historic data from 2017 to 2020 for pre-COVID base shelter system programs remain available on the portal in the Daily Shelter Occupancy data set.

Additional information about people experiencing homelessness who are entering and leaving the shelter system each month is available on the Shelter System Flow Dashboard.

To request access to available emergency shelter space, call Central Intake at 416-338-4766 or 1-877-338-3398.

Occupancy Summary Individuals
Total People Accommodated 8,810
Bridging & Triage Programs 26
All Shelter Programs, Total 8,784
Shelter Programs, Room-Based, Total 2,393
Singles Sector Programs, Total 6,391
   Shelter Programs, Singles, Total 3,700
   Allied Services, Total 771
   Temporary Programs, Total 1,920
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,857 565 43 608 92.9%
   Families, Emergency Shelter Programs 582 185 8 193 95.9%
   Families, Transitional Shelter Programs 337 119 0 119 100.0%
   Families, Motel/Hotel Programs 938 261 35 296 88.2%
Single Sector Motel/Hotel, Total 536 243 1 244 99.6%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,700 3,700 171 3,871 95.6%
   Emergency Shelter Programs, Total 2,935 2,935 106 3,041 96.5%
      Mixed Adult, Emergency 585 585 24 609 96.1%
      Men, Emergency 1,375 1,375 57 1,432 96.0%
      Women, Emergency 539 539 11 550 98.0%
      Youth, Emergency 436 436 14 450 96.9%
   Transitional Shelter Programs, Total 765 765 65 830 92.2%
      Mixed Adult, Transitional 200 200 18 218 91.7%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 173 173 10 183 94.5%
      Women, Transitional 118 118 3 121 97.5%
      Youth, Transitional 263 263 24 287 91.6%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 771 771 26 797 96.7%
   24-Hour Respites 464 464 9 473 98.1%
   24-Hour Women's Drop-ins 53 53 15 68 77.9%
Warming Centres 254 254 2 256 99.2%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,870 1,431 8 1,439 99.4%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 N/A
Occupancy Summary Individuals
Total People Accommodated 8,783
Bridging & Triage Programs 29
All Shelter Programs, Total 8,754
Shelter Programs, Room-Based, Total 2,390
Singles Sector Programs, Total 6,364
   Shelter Programs, Singles, Total 3,701
   Allied Services, Total 744
   Temporary Programs, Total 1,919
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,853 563 45 608 92.6%
   Families, Emergency Shelter Programs 578 183 9 192 95.3%
   Families, Transitional Shelter Programs 337 119 0 119 100.0%
   Families, Motel/Hotel Programs 938 261 36 297 87.9%
Single Sector Motel/Hotel, Total 537 243 1 244 99.6%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,701 3,701 169 3,870 95.6%
   Emergency Shelter Programs, Total 2,939 2,939 101 3,040 96.7%
      Mixed Adult, Emergency 588 588 21 609 96.6%
      Men, Emergency 1,376 1,376 55 1,431 96.2%
      Women, Emergency 540 540 10 550 98.2%
      Youth, Emergency 435 435 15 450 96.7%
   Transitional Shelter Programs, Total 762 762 68 830 91.8%
      Mixed Adult, Transitional 200 200 18 218 91.7%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 170 170 13 183 92.9%
      Women, Transitional 118 118 3 121 97.5%
      Youth, Transitional 263 263 24 287 91.6%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 744 744 24 768 96.9%
   24-Hour Respites 462 462 11 473 97.7%
   24-Hour Women's Drop-ins 55 55 13 68 80.9%
Warming Centres 227 227 0 227 100.0%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,869 1,429 9 1,438 99.4%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 N/A
Occupancy Summary Individuals
Total People Accommodated 8,752
Bridging & Triage Programs 26
All Shelter Programs, Total 8,726
Shelter Programs, Room-Based, Total 2,390
Singles Sector Programs, Total 6,336
   Shelter Programs, Singles, Total 3,694
   Allied Services, Total 720
   Temporary Programs, Total 1,922
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,854 564 44 608 92.8%
   Families, Emergency Shelter Programs 579 184 8 192 95.8%
   Families, Transitional Shelter Programs 337 119 0 119 100.0%
   Families, Motel/Hotel Programs 938 261 36 297 87.9%
Single Sector Motel/Hotel, Total 536 243 1 244 99.6%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,694 3,694 174 3,868 95.5%
   Emergency Shelter Programs, Total 2,932 2,932 106 3,038 96.5%
      Mixed Adult, Emergency 588 588 21 609 96.6%
      Men, Emergency 1,374 1,374 55 1,429 96.2%
      Women, Emergency 535 535 15 550 97.3%
      Youth, Emergency 435 435 15 450 96.7%
   Transitional Shelter Programs, Total 762 762 68 830 91.8%
      Mixed Adult, Transitional 200 200 18 218 91.7%
      Families, Transitional 11 11 10 21 52.4%
      Men, Transitional 170 170 13 183 92.9%
      Women, Transitional 118 118 3 121 97.5%
      Youth, Transitional 263 263 24 287 91.6%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 720 720 18 738 97.6%
   24-Hour Respites 464 464 9 473 98.1%
   24-Hour Women's Drop-ins 59 59 9 68 86.8%
Warming Centres 197 197 0 197 100.0%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,872 1,432 8 1,440 99.4%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 N/A

About the Data

  • Daily reporting includes occupancy, vacancy, and capacity data for the shelter and overnight services system. It is based on a snapshot of the system at 4 a.m.
  • Please note that as of April 23, 2024, hotel-based programs for refugee claimants operated by the Canadian Red Cross Society have been added to the database that supports this reporting. These programs are not new. They have been recategorized to be included in the City’s Daily Shelter & Overnight Service Usage database to more accurately reflect shelter system use in Toronto.
  • Individuals includes a count of all people served in a service area, sector, or program.
  • Reporting of occupancy and capacity is based on the capacity type of programs being reported. Capacity type refers to whether the capacity for a program is measured in rooms or beds.
    • Bed Based Capacity: A program where occupancy is measured at the bed level. Typically applicable for programs with common sleeping areas.
    • Room Based Capacity: A program where occupancy is measured at the room level. Typically applicable to family programs or hotel-based programs where sleeping rooms are not shared between households.
  • Occupancy is reported according to the capacity type of a program, and refers to the number of rooms or beds showing as occupied.
  • Unoccupied rooms or beds is also reported according to capacity type, and refers to the number of rooms or beds that were showing as available for occupancy that were not occupied.
  • Actual capacity provides the total count of available beds or rooms available in the system. It is equal to the occupied capacity plus the unoccupied capacity of a program.
  • The number of total individuals served is greater than the occupancy or capacity in room-based programs, as more than one individual may stay in room based programs where there are couples or family households.
  • Occupancy rate is calculated as occupancy divided by actual capacity. For room-based programs, the occupancy rate is calculated as the number of occupied rooms as a percentage of actual room capacity. For bed-based programs, the occupancy rate is calculated as the number of occupied beds or spaces divided by the actual bed capacity.
  • We will continue to update and improve these data and reporting processes on an ongoing basis, and based on further feedback, in the spirit of continuous improvement.
  • Further definitions about housing & homelessness services can be found in the Housing & Homelessness Services Glossary, which you can find on the Housing Stability Service System Overview web page.