Daily Shelter & Overnight Service Usage

This page reports data on the daily occupancy and capacity of Toronto’s shelter system. It is a daily snapshot of the occupancy and capacity of the system, updated every day except weekends and holidays; data for weekends and holidays are posted on the next business day.

Service location and program-level details are available from 2021 to present in the Daily Shelter & Overnight Service Occupancy & Capacity data set on the City’s Open Data portal. Historic data from 2017 to 2020 for pre-COVID base shelter system programs remain available on the portal in the Daily Shelter Occupancy data set.

Additional information about people experiencing homelessness who are entering and leaving the shelter system each month is available on the Shelter System Flow Dashboard.

To request access to available emergency shelter space, call Central Intake at 416-338-4766 or 1-877-338-3398.

Occupancy Summary Individuals
Total People Accommodated 9,326
Bridging & Triage Programs 233
All Shelter Programs, Total 9,093
Shelter Programs, Room-Based, Total 2,524
Singles Sector Programs, Total 6,569
   Shelter Programs, Singles, Total 3,787
   Allied Services, Total 880
   Temporary Programs, Total 1,902
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,985 602 31 633 95.1%
   Families, Emergency Shelter Programs 592 188 5 193 97.4%
   Families, Transitional Shelter Programs 316 112 3 115 97.4%
   Families, Motel/Hotel Programs 1,077 302 23 325 92.9%
Single Sector Motel/Hotel, Total 539 248 0 248 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,787 3,787 171 3,958 95.7%
   Emergency Shelter Programs, Total 3,022 3,022 122 3,144 96.1%
      Mixed Adult, Emergency 564 564 23 587 96.1%
      Men, Emergency 1,398 1,398 71 1,469 95.2%
      Women, Emergency 622 622 14 636 97.8%
      Youth, Emergency 438 438 14 452 96.9%
   Transitional Shelter Programs, Total 765 765 49 814 94.0%
      Mixed Adult, Transitional 200 200 18 218 91.7%
      Families, Transitional 10 10 7 17 58.8%
      Men, Transitional 177 177 8 185 95.7%
      Women, Transitional 109 109 4 113 96.5%
      Youth, Transitional 269 269 12 281 95.7%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 880 880 41 921 95.5%
   24-Hour Respites 596 596 16 612 97.4%
   24-Hour Women's Drop-ins 59 59 9 68 86.8%
Warming Centres 225 225 16 241 93.4%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,852 1,455 1 1,456 99.9%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%
Occupancy Summary Individuals
Total People Accommodated 9,323
Bridging & Triage Programs 223
All Shelter Programs, Total 9,100
Shelter Programs, Room-Based, Total 2,534
Singles Sector Programs, Total 6,566
   Shelter Programs, Singles, Total 3,784
   Allied Services, Total 880
   Temporary Programs, Total 1,902
Temporary Isolation/Recovery Programs 0
Shelter Programs, Room-Based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Family Sector, Total 1,993 604 30 634 95.3%
   Families, Emergency Shelter Programs 595 189 4 193 97.9%
   Families, Transitional Shelter Programs 316 112 4 116 96.6%
   Families, Motel/Hotel Programs 1,082 303 22 325 93.2%
Single Sector Motel/Hotel, Total 541 248 0 248 100.0%
Shelter Programs, Bed-Based Individuals Occupied Beds Unoccupied Beds Actual Bed Capacity Occupancy Rate
Singles Sectors, Total 3,784 3,784 169 3,953 95.7%
   Emergency Shelter Programs, Total 3,022 3,022 119 3,141 96.2%
      Mixed Adult, Emergency 561 561 25 586 95.7%
      Men, Emergency 1,402 1,402 67 1,469 95.4%
      Women, Emergency 618 618 16 634 97.5%
      Youth, Emergency 441 441 11 452 97.6%
   Transitional Shelter Programs, Total 762 762 50 812 93.8%
      Mixed Adult, Transitional 197 197 21 218 90.4%
      Families, Transitional 10 10 3 13 76.9%
      Men, Transitional 178 178 7 185 96.2%
      Women, Transitional 109 109 4 113 96.5%
      Youth, Transitional 268 268 15 283 94.7%
Allied Services Individuals Occupied Spaces Unoccupied Spaces Actual Space Capacity Occupancy Rate
Allied Services, Total 880 880 45 925 95.1%
   24-Hour Respites 596 596 20 616 96.8%
   24-Hour Women's Drop-ins 59 59 9 68 86.8%
Warming Centres 225 225 16 241 93.4%
Temporary Programs, Bed/space-based Individuals Occupied Beds/Spaces Unoccupied Beds/Spaces Actual Bed/Space Capacity Occupancy Rate
24-Hour Temporary Response Sites 50 50 0 50 100.0%
Temporary Programs, Room/unit based Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Hotels 1,852 1,456 2 1,458 99.9%
Temporary Isolation/Recovery Programs Individuals Occupied Rooms Unoccupied Rooms Actual Room Capacity Occupancy Rate
Temporary Isolation/Recovery Programs Combined Total 0 0 0 0 0.0%

About the Data

  • Daily reporting includes occupancy, vacancy, and capacity data for the shelter and overnight services system. It is based on a snapshot of the system at 4 a.m.
  • Please note that as of April 23, 2024, hotel-based programs for refugee claimants operated by the Canadian Red Cross Society have been added to the database that supports this reporting. These programs are not new. They have been recategorized to be included in the City’s Daily Shelter & Overnight Service Usage database to more accurately reflect shelter system use in Toronto.
  • Individuals includes a count of all people served in a service area, sector, or program.
  • Reporting of occupancy and capacity is based on the capacity type of programs being reported. Capacity type refers to whether the capacity for a program is measured in rooms or beds.
    • Bed Based Capacity: A program where occupancy is measured at the bed level. Typically applicable for programs with common sleeping areas.
    • Room Based Capacity: A program where occupancy is measured at the room level. Typically applicable to family programs or hotel-based programs where sleeping rooms are not shared between households.
  • Occupancy is reported according to the capacity type of a program, and refers to the number of rooms or beds showing as occupied.
  • Unoccupied rooms or beds is also reported according to capacity type, and refers to the number of rooms or beds that were showing as available for occupancy that were not occupied.
  • Actual capacity provides the total count of available beds or rooms available in the system. It is equal to the occupied capacity plus the unoccupied capacity of a program.
  • The number of total individuals served is greater than the occupancy or capacity in room-based programs, as more than one individual may stay in room based programs where there are couples or family households.
  • Occupancy rate is calculated as occupancy divided by actual capacity. For room-based programs, the occupancy rate is calculated as the number of occupied rooms as a percentage of actual room capacity. For bed-based programs, the occupancy rate is calculated as the number of occupied beds or spaces divided by the actual bed capacity.
  • We will continue to update and improve these data and reporting processes on an ongoing basis, and based on further feedback, in the spirit of continuous improvement.
  • Further definitions about housing & homelessness services can be found in the Housing & Homelessness Services Glossary, which you can find on the Housing Stability Service System Overview web page.