Tell Us How We Are Doing

Toronto Early Learning & Child Care Services (TELCCS) is committed to ensuring that all customer service contacts are responded to in a courteous, fair and timely manner and will take appropriate action, as required. We adhere to the following principles when dealing with a customer service contact.

  • Everyone has the right to request service or complain about public services.
  • All customers need to know that their requests are heard, understood and respected.
  • We support participation for persons with disabilities, considering their needs and expectation of equity, dignity, integration and independence.
  • Customers are expected to provide their requests and complaints in a respectful manner. Verbal abuse, verbal threats, racist statements, etc. will not be tolerated.