The Shelter Standards was approved by City council in 2015 and officially released at a public launch event in February 2016. Some standards took effect immediately upon Council approval. However, the majority of standards came into effect on February 1, 2016.
As part of the implementation plan to support shelter providers to transition to the updated Shelter Standards, SSHA:
Staggered and delayed in-effect dates for some standards that potentially required more work, lead time or cost to implement. These in-effect dates are posted online and can also be found in the appendix of the Shelter Standards.
Provided approximately $1.3M of funding to:
Delivered workshop / information sessions on allowing pets onsite to remove barrier for clients accessing shelter services and preparing documents (i.e., policies, procedures, plans) for review.
Created a Shelter Standards dedicated webpage to act as single source of Shelter Standards related content to support implementation.
Created tools, templates, and resources to raise awareness of changes to the Shelter Standards and improve communications with providers
SSHA has completed its planned implementation activities and this marks the end of the Shelter Standards implementation period.
Moving forward, Quality Assurance (QA) activities will help to identify where shelter providers are experiencing difficulty complying with Shelter Standards requirements.
The first planned QA activity is to review the required documents (i.e., policies, procedures, and plans) set out in the Shelter Standards.
In the meanwhile, shelter providers are encouraged to contact SSHA as needed or to address any questions or concerns.
Contact Information: Community shelter providers may contact their Agency Review Officer for more information about this Bulletin.